OpenText Diagnostics and New Relic are tools in system diagnostics and performance monitoring. New Relic offers a broader feature set and extensive integrations, although it comes with a higher cost. OpenText Diagnostics excels in customer support and pricing, making it a competitive choice.
What features are offered by OpenText Diagnostics in comparison to New Relic?OpenText Diagnostics users find value in its customizable dashboard, real-time alerts, and competitive pricing. New Relic reviews emphasize extensive integrations, in-depth analytics, and a broader range of features. Despite both tools being rich in features, New Relic's extensive integrations provide it with an advantage.
What areas of improvement can be found in OpenText Diagnostics in comparison to New Relic?OpenText Diagnostics can enhance its documentation and user experience. New Relic users point out the high cost, steep learning curve, and complex deployment process. While both have areas to improve, New Relic's cost is a more significant concern.
How is the ease of deployment and customer service of OpenText Diagnostics in comparison to New Relic?OpenText Diagnostics is praised for straightforward deployment and excellent customer service. New Relic has good customer support but faces critiques for a more complex deployment process. OpenText Diagnostics holds an advantage in ease of deployment due to its simpler process.
What setup costs and ROI can be seen with OpenText Diagnostics in comparison to New Relic?OpenText Diagnostics is known for its competitive setup costs and good ROI, making it an affordable choice. New Relic, although seen as expensive, delivers value for the price paid. OpenText Diagnostics offers better affordability, but New Relic is viewed as a worthy investment for its advanced capabilities.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| OpenText Diagnostics | 0.3% |
| Other | 94.6% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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