New Relic vs OpenText Diagnostics comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.1, while OpenText is ranked #59. New Relic holds a 4.0% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

989 Views
979 Comparison Views

75% willing to recommend

New Relic

OpenText Diagnostics

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and New Relic are tools in system diagnostics and performance monitoring. New Relic offers a broader feature set and extensive integrations, although it comes with a higher cost. OpenText Diagnostics excels in customer support and pricing, making it a competitive choice.

What features are offered by OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics users find value in its customizable dashboard, real-time alerts, and competitive pricing. New Relic reviews emphasize extensive integrations, in-depth analytics, and a broader range of features. Despite both tools being rich in features, New Relic's extensive integrations provide it with an advantage.

What areas of improvement can be found in OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics can enhance its documentation and user experience. New Relic users point out the high cost, steep learning curve, and complex deployment process. While both have areas to improve, New Relic's cost is a more significant concern.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics is praised for straightforward deployment and excellent customer service. New Relic has good customer support but faces critiques for a more complex deployment process. OpenText Diagnostics holds an advantage in ease of deployment due to its simpler process.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics is known for its competitive setup costs and good ROI, making it an affordable choice. New Relic, although seen as expensive, delivers value for the price paid. OpenText Diagnostics offers better affordability, but New Relic is viewed as a worthy investment for its advanced capabilities.

To learn more, read our detailed New Relic vs. OpenText Diagnostics Report (Updated: March 2026).

Buyer's Guide

New Relic vs. OpenText Diagnostics

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

59th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	4.0%
OpenText Diagnostics	0.6%
Other	95.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic has helped us in terms of the optimizing our print and loading times."

"We have been able to proactively identify failures before they happen."

"The solution is an excellent product for time series and operation analyses."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."

"The technical support is quite good."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"New Relic has changed the way we are dealing with application problems."

More New Relic pros

"For banking and telecom solutions, it's been quite useful."

"The information from the diagnostics is detailed."

"The diagnostics and configuration are the solution's most valuable aspects."

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"For banking and telecom solutions, it's been quite useful."

Cons

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"Currently, we don't have a way to send alerts which is a real pain."

"In the next release, I'd like to see a better pricing structure."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

More New Relic cons

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

"The interface could be more user friendly."

"The interface is very old, and not very user-friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface could be more user friendly."

Pricing and Cost Advice

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"Pricing is better with New Relic APM than Dynatrace."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"I loved this product, but we can no longer afford it, so we dropped it."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price of New Relic could improve. It is expensive."

"We feel it's a little bit pricey."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Retailer

Construction Company

15%

Performing Arts

11%

Manufacturing Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

Dynatrace vs New Relic

Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 3% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Dynatrace vs OpenText Diagnostics

Compared 18% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 17% of the time

Splunk Observability Cloud vs OpenText Diagnostics

Compared 14% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 13% of the time

OpenText SiteScope vs OpenText Diagnostics

Compared 12% of the time

More OpenText Diagnostics Competitors

Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Download OpenText Diagnostics product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Diagnostics, MF Diagnostics

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

BSkyB, Alior Bank

Buyer's Guide

New Relic vs. OpenText Diagnostics

March 2026

Free Report: New Relic vs. OpenText Diagnostics

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