We are a partner in a smaller company in Denmark. Previously, we were a very strong partner with HPE until it was sold to Micro Focus. We did a lot of MSP hosting of ALM and worked extensively with LoadRunner, the functional testing solution.
We have significant experience, although it is not our main focus currently. Many large customers in Denmark use Micro Focus products, including ALM. We definitely use them, though we are not an MSP, as we used to host ALM for about ten customers.
We have done some work with companies, probably four or five years ago and found the ability to manage multiple releases simultaneously as a main advantage, especially in complex programs with multiple concurrent releases.
Running automated tests against back-level versions in certain environments is possible, and newer versions can be tested as well. It creates constant visibility into the test process, showing the status, bugs, and automated test results.
It is a solid product in large corporations in Denmark, ensuring everyone knows where the process stands. There is a good understanding of what is critical, allowing prioritization of test cases.