OpenText ALM / Quality Center vs Zephyr Enterprise comparison

OpenText and SmartBear are both solutions in the Test Management Tools category. OpenText is ranked #1 with an average rating of 8.0, while SmartBear is ranked #7 with an average rating of 7.0. OpenText holds a 12.6% mindshare in TMT, compared to SmartBear’s 7.6% mindshare. Additionally, 89% of OpenText users are willing to recommend the solution, compared to 88% of SmartBear users who would recommend it.

OpenText ALM / Quality Center

Read 207 OpenText ALM / Quality Center reviews

2,162 Views
778 Comparison Views

89% willing to recommend

Zephyr Enterprise

Read 9 Zephyr Enterprise reviews

1,232 Views
482 Comparison Views

88% willing to recommend

OpenText ALM / Quality Center

Zephyr Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

OpenText ALM / Quality Center and Zephyr Enterprise are robust application lifecycle management tools. Users favor the features and support of Zephyr Enterprise due to its seamless Jira integration and quicker issue resolution.

Features: OpenText ALM / Quality Center excels in requirement tracking, test management, and comprehensive reporting. Zephyr Enterprise stands out for seamless Jira integration, real-time test metrics, and Agile support. Users find Zephyr Enterprise's streamlined features more intuitive, giving it an edge in functionality.

Room for Improvement: Users note that OpenText ALM / Quality Center could improve in interface intuitiveness, performance speed, and user experience design. Zephyr Enterprise users suggest enhancements in report customization, user access controls, and minor UI tweaks. Despite both needing improvements, users find Zephyr Enterprise's issues less significant than those of OpenText.

Ease of Deployment and Customer Service: OpenText ALM / Quality Center's deployment is considered more cumbersome with longer setup times. Zephyr Enterprise offers a smoother deployment process. Both products receive positive feedback for customer service, but Zephyr Enterprise edges out due to quicker issue resolution and better support experiences.

Pricing and ROI: OpenText ALM / Quality Center has higher setup costs, impacting perceived value. Zephyr Enterprise offers competitive pricing with faster ROI due to lower initial costs and quicker implementation times. Users feel Zephyr Enterprise delivers greater value for the investment.

To learn more, read our detailed OpenText ALM / Quality Center vs. Zephyr Enterprise Report (Updated: June 2025).

Buyer's Guide

OpenText ALM / Quality Center vs. Zephyr Enterprise

June 2025

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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText ALM / Quality Center

Ranking in Test Management Tools

1st

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

207

Ranking in other categories

Application Lifecycle Management (ALM) Suites (3rd)

Zephyr Enterprise

Ranking in Test Management Tools

7th

Average Rating

7.6

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Test Management Tools category, the mindshare of OpenText ALM / Quality Center is 12.6%, up from 12.5% compared to the previous year. The mindshare of Zephyr Enterprise is 7.6%, down from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Test Management Tools

Featured Reviews

Huong Vuong

Sap Fico Consultant at Avient Corporation

Effective testing and good data management with seamless Excel integration

There are cases where the system does not meet our reporting requirements. For example, only the first user can click 'run' during testing, and subsequent users have to click 'continue manual run', which can create reporting errors. Improvements are needed so that the system can continue running without creating a new run.

Read full review

PraveenKumar27

QA Lead at Paytm

Useful for test case management, but we faced some errors while uploading the test cases

We have used the product well. We use it for test case uploading. We created an Excel file and aligned the columns of the Excel file with the columns on the solution. It was a minimum guidance process. We can meet our requirements using the solution. We are able to do tasks without many errors. Overall, I rate the product a six or seven out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I personally found the defect tracking feature very useful in my ongoing project."

"As a system administrator, HPE ALM can be flexibly configured so that it can accommodate a variety of defined project lifecycles and test methodologies."

"By standardizing our template, we publish reports at the business unit level."

"Within Quality Center, you have the dashboard where you can monitor your progress over different entities. You can build your own SQL query segments, and all that data is there in the system, then you can make a dashboard report."

"You can plan ahead with all the requirements and the test lab set it up as a library, then go do multiple testing times, recording the default that's in the system."

"Running automated tests against back-level versions in certain environments is possible, and newer versions can be tested as well."

"Having the links maintained within the tool is a huge boon to reporting requirements, tests, and defects."

"This solution is open and very easy to integrate. The interface is good too."

More OpenText ALM / Quality Center pros

"The solution does its job well."

"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."

"It has a very intuitive user experience."

"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

"It has integration with test automation tools."

"We use the solution for test case management."

"Zephyr Enterprise is a stable solution."

"It has 90% of the basic features you need without having to pay a lot of extra money."

More Zephyr Enterprise pros

Cons

"Browser support needs improvement. Currently, it can only run on IE, Internet Explorer. It doesn't work on Firefox, doesn't work on Chrome, doesn't work on a Mac book. Those are the new technologies where most companies move towards. That's been outstanding for quite a while before it even became Micro Focus tools when it was still HP. Even before HP, that's always been an issue."

"The UFT tests don't work very well and it seems to depend on things as simple as the screen resolution on a machine that I've moved to."

"Return on investment isn't something I often contemplate. I have not seen many business cases around it."

"The extract format is not ideal, splitting expected results into three line items, making interpretation difficult."

"The session timeout time needs to be longer in my opinion."

"Quality Center's ability to connect all the different projects to reflect status and progress is quite complicated. We may develop something because there are so many projects. Right now, I have to do something which Quality Center is really not designed for: over reporting. This is a very big problem right now. We may develop some controls, but it is problem at the moment. I love Quality Center for individual projects to work with it. However, if you have a lot of projects for Quality Manager to do cross reporting on many projects, then it's almost impossible. It takes a lot of time."

"ALM requires that you install client side components. If your organization does not allow admin rights on your local machine, this means you will need someone to run the installation for you with admin rights. This client side install is also limited to Internet Explorer and does not support any other browsers."

"If they could improve their BPT business components that would be good"

More OpenText ALM / Quality Center cons

"We would like support for the agile and behavior-driven development (BDD) approaches."

"We faced some errors while uploading the test cases."

"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."

"Zephyr Enterprise needs to redesign the reporting."

"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."

"Security needs improvement to protect customer information better."

"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."

"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."

More Zephyr Enterprise cons

Pricing and Cost Advice

"It allows us to keep our costs low. I do not want to pay beyond a certain point for this solution."

"It's a perpetual license."

"The full ALM license lets you use the requirements tab, along with test automation and the Performance Center. You can also just buy the Quality Center edition (Manual testing only), or the Performance Center version (Performance Testing only)."

"The solution is priceed high."

"The solution was expensive for us."

"I'd rate the pricing as 3/10 as it's very expensive."

"The pricing is expensive nowadays."

"The licensing fee is a little expensive."

More OpenText ALM / Quality Center pricing and cost advice

"It costs a couple of thousand dollars for a little more than 125 users, per month."

"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

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Top Industries

By visitors reading reviews

Educational Organization

63%

Financial Services Firm

Manufacturing Company

Computer Software Company

Financial Services Firm

20%

Computer Software Company

19%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus ALM Quality Center?

The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into Quality Center.

See all answers

What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?

The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use licensing model.

See all answers

What needs improvement with Micro Focus ALM Quality Center?

We work with Jira now, and there are some very good workflows. There could be more configurable workflows regarding test case creation approval. I see a stable tool that remains relevant in the mar...

See all answers

What do you like most about Zephyr Enterprise?

The solution does its job well.

See all answers

What needs improvement with Zephyr Enterprise?

Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.

See all answers

What is your primary use case for Zephyr Enterprise?

I use it for test management within Jira.

See all answers

Comparisons

OpenText ALM Octane vs OpenText ALM / Quality Center

Compared 19% of the time

Microsoft Azure DevOps vs OpenText ALM / Quality Center

Compared 19% of the time

Tricentis qTest vs OpenText ALM / Quality Center

Compared 13% of the time

Jira vs OpenText ALM / Quality Center

Compared 13% of the time

Jama Connect vs OpenText ALM / Quality Center

Compared 2% of the time

More OpenText ALM / Quality Center Competitors

TestRail vs Zephyr Enterprise

Compared 28% of the time

Tricentis qTest vs Zephyr Enterprise

Compared 20% of the time

Tricentis Tosca vs Zephyr Enterprise

Compared 18% of the time

Adaptavist Test Management for Jira vs Zephyr Enterprise

Compared 10% of the time

TFS vs Zephyr Enterprise

Compared 7% of the time

More Zephyr Enterprise Competitors

Product Reports

Buyer's Guide

OpenText ALM / Quality Center

May 2025

Download OpenText ALM / Quality Center product report

Buyer's Guide

Zephyr Enterprise

May 2025

Download Zephyr Enterprise product report

Also Known As

Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM

SmartBear Zephyr

Overview

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

OpenText

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

Visual dashboards
One-click integration
Multi Jira instance
Scalability
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Data Visualization
User Management
Move & Copy
Software Testing Management
Requirements-Based Testing
Industry-strength scalability
Documented APIs
Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.

Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.

Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.

Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.
Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

SmartBear

Sample Customers

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Buyer's Guide

OpenText ALM / Quality Center vs. Zephyr Enterprise

June 2025

Free Report: OpenText ALM / Quality Center vs. Zephyr Enterprise

Find out what your peers are saying about OpenText ALM / Quality Center vs. Zephyr Enterprise and other solutions. Updated: June 2025.

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