OpenText ALM / Quality Center Reviews

Name: OpenText ALM / Quality Center
Brand: OpenText
Rating: 4 (201 reviews)

Vendor: OpenText

4.0 out of 5

201 reviews
89% willing to recommend

6,477 followers

Post review

What is OpenText ALM / Quality Center?

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

Get the OpenText ALM / Quality Center Buyer's Guide and find out what your peers are saying about OpenText ALM / Quality Center, Microsoft Azure DevOps, Jira and more!

OpenText ALM / Quality Center is the #1 ranked solution in top Quality Management Tools and #5 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give OpenText ALM / Quality Center an average rating of 8.0 out of 10. OpenText ALM / Quality Center is most commonly compared to Microsoft Azure DevOps: OpenText ALM / Quality Center vs Microsoft Azure DevOps. OpenText ALM / Quality Center is popular among the midsize enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 59% of all views.

Buyer's Guide

OpenText ALM / Quality Center

August 2024

Get the report

Helped 805,335 peers since 2012

Featured reviews

Ajit Kumar Rout

Sr Quality Assurance Engineer at Wabtec Industrial

We used Quality Center for test case management. We wrote and uploaded test cases into it, and we also executed them manually. We could track the results of the test cases, and we could also track the defects that were found. We also used it for higher-end requirements management and traceability…

Read full review

Aphiwat Leetavorn.

CTO at Marco Technology

The tool has some limitations for the dashboard, especially when it comes to 20 or 25 of them, which is sometimes not enough, and one may have to use a custom Excel to help extend the dashboard. The tool needs improvements since it is an old technology. OpenText ALM / Quality Center's improved version is ALM Octane but it does not support some of the traditional parts of the original product. Some of the traditional parts are missing in a lot of areas of OpenText ALM / Quality Center. It is difficult to directly transfer OpenText ALM / Quality Center to ALM Octane. Some of the classic OEMs have limitations, especially when used in an IDE network. There is a need for the tool to check where changes in UI or UX need to be made. The technology used for UI and UX are not user-friendly.

Read full review

Robertino Catalin Ionescu

Department Manager of Testing Automation Centre at a energy/utilities company with 10,001+ employees

Micro Focus ALM Quality Center is one of the best tools on the market. I strongly recommend using Micro Focus ALM Quality Center to capitalize on the work that is done within the tool for future activities, such as regression testing and training. Unlike working with Excel or Word documents, the work you do in this tool remains accessible and secure, with the option for backups. It's no surprise that many business professionals are using this tool, as it provides a reliable and efficient platform to work on. With a small amount of training and induction in key areas like the test lab and defects module, anyone can work effectively within this tool. I rate Micro Focus ALM Quality Center a nine out of ten.

Read full review

OpenText ALM / Quality Center mindshare

Product category:

As of September 2024, the mindshare of OpenText ALM / Quality Center in the Application Lifecycle Management (ALM) Suites category stands at 5.5%, down from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

Key learnings from peers

Last updated Sep 16, 2024

Valuable Features

OpenText ALM / Quality Center centralizes data for projects, enabling real-time access and visibility. Key features include defect management, test case repository, single sign-on, real-time updates, traceability, and reporting. Its user-friendly interface supports scalability and integration with various tools. The application’s security, test planning, and execution capabilities are highly valued. It offers support for automation and is effective in managing multiple projects and users across enterprise environments.

"The product's initial setup phase is easy."
"We were able to manage test cases effectively when we were using it. It worked well for us."
"The tool's most valuable feature is that it is user-friendly, and everybody can learn to use it easily."

Room for Improvement

OpenText ALM / Quality Center users experience issues with browser compatibility, supporting only Internet Explorer. They find integration with other tools challenging, the reporting feature cumbersome, and dashboard limitations problematic. Agile project management and automation functionalities require enhancement, while the user interface is outdated and slow. They note high pricing and licensing costs, and difficulties in managing multiple projects. Improved scalability, stability, and support for exploratory testing are needed, along with better documentation and customer assistance.

"The technology used for UI and UX are not user-friendly."
"The reporting feature could be improved. It would be better if they simplified some things."
"Recently, I faced some issues while using the product on Mac-based machines, as I was unable to upload test cases."

ROI

OpenText ALM / Quality Center has saved significant time in background activities and enhanced delivery, enabling more efficient tracking of tasks compared to Excel. It has reduced testing time through UFT integration and streamlined documentation. Efforts in collaboration have decreased by 60%. Time savings, ease of maintenance, and improved traceability are notable. Users see return on investment despite high pricing. However, inconsistent tool usage among users has limited potential benefits.

Pricing

OpenText ALM/Quality Center is priced higher than many alternatives, offering various licensing options including concurrent, full, and defect licenses. Users report significant costs associated with scaling and maintenance, and many view it as an expensive solution. Although some praise its quality and vendor support, others prefer cheaper, open-source alternatives. Pricing deals vary, with some obtaining lower prices through third-party vendors such as SAP. It's generally considered costly by most enterprise users.

"It is an expensive tool. I think one needs to pay 10,000 USD towards the perpetual licensing model."
"The pricing is expensive nowadays."
"Only major companies that can afford it use OpenText ALM."

Popular Use Cases

Organizations primarily use OpenText ALM / Quality Center for test management, including creating and executing test cases, defect management, and syncing with other tools like JIRA and UFT for automation. It supports requirement traceability, logging defects, managing test cycles, and generating reports. ALM is employed across distributed teams and integrates with various tools to maintain all test artifacts in one place. It is utilized on desktops and cloud environments.

Service and Support

Customers have mixed experiences with OpenText ALM / Quality Center's support. Some praise its quick responses, helpful staff, and efficient ticket resolution. Others note delays, lack of knowledge, and difficulties with the support process. Availability and quality vary depending on support engineer expertise and location. Some find local support effective, while others face challenges with remote assistance. Users appreciate the customer success manager role in escalating issues and coordinating solutions quickly.

Deployment

Some found OpenText ALM / Quality Center's initial setup complex, especially with installations requiring admin rights and infrastructure configurations. Several faced issues migrating data and integrating it. However, others described the process as straightforward, especially with help from support teams and proper planning. SaaS or cloud-based users noted a simpler setup. Yet, technical expertise was essential, and several needed external assistance. Deployment time varied widely depending on specific needs and projects.

Scalability

OpenText ALM / Quality Center exhibits mixed scalability performance. Users have experienced some issues under heavy loads, while others find it effective with additional licenses. It scales well for varied user bases, from small to large enterprises. While licensing can be expensive, the system supports thousands of users and numerous projects. Users appreciate its scalability, though some suggest room for improvement, especially with high availability and cost-effective licensing models.

Stability

OpenText ALM / Quality Center is generally stable with minor issues. Users report occasional performance issues, especially after upgrades. Planned outages are communicated in advance. Some newer versions introduce bugs, but these are usually resolved quickly. Reports of crashes and glitches are rare, mostly tied to older versions or setup configurations. Users appreciate its reliability, with high availability and minimal downtime, though some mention memory and scalability concerns. Stability ratings are mostly high, typically between eight and nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText ALM / Quality Center Buyer's Guide for additional reliable information.