Okta Customer Identity Reviews

Pricing for Okta Customer Identity varies widely, perceived as high by some users yet economical by others, particularly on a per-user basis for large volumes. The solution may present cost challenges for larger organizations compared to alternatives but is valued for its features and efficacy in managing cybersecurity risks. Some users find pricing competitive with products like Oracle Access Manager and more affordable than potential security breaches. Okta offers additional paid services for implementation assistance.

• "The solution is really expensive."
• "Okta's pricing is right where it needs to be and right in the middle of the market."
• "Okta Customer Identity is not an expensive solution."

Organizations primarily utilize Okta Customer Identity for single sign-on, multi-factor authentication, and access management. It integrates with various applications for user provisioning, group synchronization, and enabling passwordless access. Widely used for enhancing security, it supports customer-facing applications, API management, and identity management services. Companies find it valuable in marketing technology contexts and for automating processes. Okta also facilitates the integration of Active Directory, allowing seamless access to applications across multiple platforms and domains.

Okta Customer Identity's customer service and support are generally praised for their responsiveness and effectiveness. Users often commend the speed and thoroughness of assistance provided, with some mentioning the availability of a Customer Success Manager. Some feedback indicates a need for improvement in initial responsiveness and accessibility. The comprehensive knowledge base and swift resolution of issues highlight their efficiency. While satisfaction levels vary, most organizations report positive experiences with Okta's technical support.

Most users found Okta Customer Identity's initial setup straightforward and user-friendly, with ample resources available. Some encountered challenges due to specific portal integrations or organizational complexities, such as multiple Active Directories. Feedback highlights intuitive deployment and ease for both administrators and end-users, though communication with users is necessary for adoption. Typical setup duration ranged from half a day to six months, depending on organizational size and complexity. Overall, it was frequently rated highly for ease of setup.

Okta Customer Identity demonstrates strong scalability, accommodating thousands of users across diverse organizations. It integrates easily with cloud environments, with scaling primarily reliant on the cloud provider's infrastructure. Cross-domain functionality enhances its adaptability. Organizations emphasize scalability, often rating it highly, citing its capacity to manage large user bases effortlessly. Some challenges arise in application-specific implementations, but scalability concerns related to user capacity are negligible. It crucially supports remote work, underscoring its importance in various environments.

Okta Customer Identity demonstrates strong reliability. Users report it does not crash or freeze, describing it as highly stable. Occasionally, issues arise requiring support intervention, yet these are infrequent. Instances of outages were noted but are rare. Users often face cloud disruptions affecting functionality temporarily. The uptime is 99.9%, and stability ratings include eight and nine out of ten, with some giving it a perfect score, attributing effective identity management despite procedural challenges.