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Okta Customer Identity vs SAP Customer Identity and Access Management comparison

Okta and SAP are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #4 with an average rating of 8.8, while SAP is ranked #13 with an average rating of 9.0. Okta holds a 7.5% mindshare in CIaA, compared to SAP’s 1.9% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.
Okta Customer Identity
Read 16 Okta Customer Identity reviews
  • 778 Views
  • 564 Comparison Views
100% willing to recommend
SAP Customer Identity and A...
Read 2 SAP Customer Identity and Access Management reviews
  • 223 Views
  • 111 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

SAP Customer Identity and Access Management and Okta Customer Identity are competing in identity management. SAP often has the upper hand in pricing and support, while Okta is preferred for its feature set.

Features: SAP Customer Identity and Access Management provides comprehensive access controls, seamless integration with other SAP solutions, and an enterprise-first approach. Okta Customer Identity offers strong security features, a wide range of app integrations, and compatibility with third-party ecosystems.

Ease of Deployment and Customer Service: SAP offers a structured deployment model ideal for existing SAP environments with dedicated support channels. Okta is known for a straightforward deployment and intuitive setup, coupled with responsive support and extensive resources.

Pricing and ROI: SAP Customer Identity and Access Management is often competitively priced, offering attractive ROI for SAP-integrated companies. Okta has a higher price point justified by its feature-rich offering, delivering strong ROI through efficiency and reduced integration complexities.

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To learn more, read our detailed Okta Customer Identity vs. SAP Customer Identity and Access Management Report (Updated: April 2025).
Buyer's Guide
Okta Customer Identity vs. SAP Customer Identity and Access Management
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
4th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.5%, down from 8.5% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

MiguelPurizaca - PeerSpot reviewer
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
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Srini-Dhanaraj - PeerSpot reviewer
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"It is very seamless."
"There is no password hash saved on the cloud, which is the part that I like the most."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"The most valuable feature of this solution for most customers is access management."
"The end user's ease of use is the most valuable feature."
More Okta Customer Identity pros
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
 

Cons

"The integration process takes a bit longer than we would want it to."
"The product must be provided for free."
"I would like to see the provisioning simplified."
"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."
"This solution would be improved by adding biometrics features."
"The initial setup could be easier to do."
"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
"All of the governance functionality and privileged account management could be improved."
More Okta Customer Identity cons
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
 

Pricing and Cost Advice

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"The price of the solution is fair for what it offers."
"The solution is really expensive."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"Okta Customer Identity is not an expensive solution."
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Healthcare Company
10%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
See all answers
What is your experience regarding pricing and costs for Okta Customer Identity?
Okta Customer Identity is expensive compared to other solutions, but we believe the investment is justified given the rising cybersecurity threats. Despite the cost, it's cheaper than the potential...
See all answers
What needs improvement with Okta Customer Identity?
Okta Customer Identity is continuously improving its solution. Since we started using it in 2019, we have observed numerous enhancements to increase security.
See all answers
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
See all answers
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
See all answers
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
See all answers
 

Comparisons

Microsoft Entra External ID vs Okta Customer Identity Logo
Microsoft Entra External ID vs Okta Customer Identity
Compared 31% of the time
ForgeRock vs Okta Customer Identity Logo
ForgeRock vs Okta Customer Identity
Compared 23% of the time
Auth0 vs Okta Customer Identity Logo
Auth0 vs Okta Customer Identity
Compared 15% of the time
Microsoft Entra Verified ID vs Okta Customer Identity Logo
Microsoft Entra Verified ID vs Okta Customer Identity
Compared 13% of the time
Transmit Security vs Okta Customer Identity Logo
Transmit Security vs Okta Customer Identity
Compared 10% of the time
More Okta Customer Identity Competitors
Salesforce Identity vs SAP Customer Identity and Access Management Logo
Salesforce Identity vs SAP Customer Identity and Access Management
Compared 100% of the time
More SAP Customer Identity and Access Management Competitors
 

Product Reports

Buyer's Guide
Okta Customer Identity
April 2025
Okta Customer Identity reportDownload Okta Customer Identity product report
Buyer's Guide
Customer Identity and Access Management (CIAM)
April 2025
SAP Customer Identity and Access Management reportDownload SAP Customer Identity and Access Management product report
 

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

SAP
 

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Information Not Available
Buyer's Guide
Okta Customer Identity vs. SAP Customer Identity and Access Management
April 2025
Free Report: Okta Customer Identity vs. SAP Customer Identity and Access Management
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We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.