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Okta Customer Identity vs SAP Customer Identity and Access Management comparison

Okta and SAP are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #4 with an average rating of 8.8, while SAP is ranked #11 with an average rating of 9.0. Okta holds a 7.6% mindshare in CIaA, compared to SAP’s 2.1% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.
Okta Customer Identity
Read 16 Okta Customer Identity reviews
  • 788 Views
  • 242 Comparison Views
100% willing to recommend
SAP Customer Identity and A...
Read 2 SAP Customer Identity and Access Management reviews
  • 239 Views
  • 32 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

SAP Customer Identity and Access Management and Okta Customer Identity are competing in identity management. SAP often has the upper hand in pricing and support, while Okta is preferred for its feature set.

Features: SAP Customer Identity and Access Management provides comprehensive access controls, seamless integration with other SAP solutions, and an enterprise-first approach. Okta Customer Identity offers strong security features, a wide range of app integrations, and compatibility with third-party ecosystems.

Ease of Deployment and Customer Service: SAP offers a structured deployment model ideal for existing SAP environments with dedicated support channels. Okta is known for a straightforward deployment and intuitive setup, coupled with responsive support and extensive resources.

Pricing and ROI: SAP Customer Identity and Access Management is often competitively priced, offering attractive ROI for SAP-integrated companies. Okta has a higher price point justified by its feature-rich offering, delivering strong ROI through efficiency and reduced integration complexities.

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To learn more, read our detailed Okta Customer Identity vs. SAP Customer Identity and Access Management Report (Updated: June 2025).
Buyer's Guide
Okta Customer Identity vs. SAP Customer Identity and Access Management
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
4th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
11th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.6%, down from 8.4% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.1%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

MiguelPurizaca - PeerSpot reviewer
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
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Srini-Dhanaraj - PeerSpot reviewer
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."
"We can integrate two-factor authentication with the applications."
"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
"The end user's ease of use is the most valuable feature."
"It is very seamless."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
More Okta Customer Identity pros
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
 

Cons

"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."
"This solution would be improved by adding biometrics features."
"I would like to see the provisioning simplified."
"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
"Users sometimes have difficulty getting verification codes."
"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"The initial setup could be easier to do."
"The product must be provided for free."
More Okta Customer Identity cons
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
 

Pricing and Cost Advice

"The solution is really expensive."
"The price of the solution is fair for what it offers."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"Okta Customer Identity is not an expensive solution."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
Marketing Services Firm
10%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
See all answers
What is your experience regarding pricing and costs for Okta Customer Identity?
Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.
See all answers
What needs improvement with Okta Customer Identity?
In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...
See all answers
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
See all answers
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
See all answers
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
See all answers
 

Comparisons

Microsoft Entra External ID vs Okta Customer Identity Logo
Microsoft Entra External ID vs Okta Customer Identity
Compared 26% of the time
Auth0 vs Okta Customer Identity Logo
Auth0 vs Okta Customer Identity
Compared 20% of the time
ForgeRock vs Okta Customer Identity Logo
ForgeRock vs Okta Customer Identity
Compared 17% of the time
Microsoft Entra Verified ID vs Okta Customer Identity Logo
Microsoft Entra Verified ID vs Okta Customer Identity
Compared 11% of the time
Ping Identity Platform vs Okta Customer Identity Logo
Ping Identity Platform vs Okta Customer Identity
Compared 7% of the time
More Okta Customer Identity Competitors
Salesforce Identity vs SAP Customer Identity and Access Management Logo
Salesforce Identity vs SAP Customer Identity and Access Management
Compared 44% of the time
Microsoft Entra External ID vs SAP Customer Identity and Access Management Logo
Microsoft Entra External ID vs SAP Customer Identity and Access Management
Compared 29% of the time
Microsoft Entra Verified ID vs SAP Customer Identity and Access Management Logo
Microsoft Entra Verified ID vs SAP Customer Identity and Access Management
Compared 27% of the time
More SAP Customer Identity and Access Management Competitors
 

Product Reports

Buyer's Guide
Okta Customer Identity
June 2025
Okta Customer Identity reportDownload Okta Customer Identity product report
Buyer's Guide
Customer Identity and Access Management (CIAM)
June 2025
SAP Customer Identity and Access Management reportDownload SAP Customer Identity and Access Management product report
 

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

SAP
 

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Information Not Available
Buyer's Guide
Okta Customer Identity vs. SAP Customer Identity and Access Management
June 2025
Free Report: Okta Customer Identity vs. SAP Customer Identity and Access Management
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We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.