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Okta Customer Identity vs SAP Customer Identity and Access Management comparison

Okta and SAP are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #5 with an average rating of 9.0, while SAP is ranked #11 with an average rating of 9.0. Okta holds a 8.4% mindshare in CIaA, compared to SAP’s 2.2% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.
Okta Customer Identity
Read 17 Okta Customer Identity reviews
  • 807 Views
  • 807 Comparison Views
100% willing to recommend
SAP Customer Identity and A...
Read 2 SAP Customer Identity and Access Management reviews
  • 269 Views
  • 264 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

SAP Customer Identity and Access Management and Okta Customer Identity are competing in identity management. SAP often has the upper hand in pricing and support, while Okta is preferred for its feature set.

Features: SAP Customer Identity and Access Management provides comprehensive access controls, seamless integration with other SAP solutions, and an enterprise-first approach. Okta Customer Identity offers strong security features, a wide range of app integrations, and compatibility with third-party ecosystems.

Ease of Deployment and Customer Service: SAP offers a structured deployment model ideal for existing SAP environments with dedicated support channels. Okta is known for a straightforward deployment and intuitive setup, coupled with responsive support and extensive resources.

Pricing and ROI: SAP Customer Identity and Access Management is often competitively priced, offering attractive ROI for SAP-integrated companies. Okta has a higher price point justified by its feature-rich offering, delivering strong ROI through efficiency and reduced integration complexities.

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To learn more, read our detailed Okta Customer Identity vs. SAP Customer Identity and Access Management Report (Updated: September 2025).
Buyer's Guide
Okta Customer Identity vs. SAP Customer Identity and Access Management
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
11th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 8.4%, up from 7.1% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
Okta Customer Identity8.4%
SAP Customer Identity and Access Management2.2%
Other89.4%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Chetanya Sharma - PeerSpot reviewer
Has improved secure access to all applications through a single login point
Stability and the UI/UX of Okta Customer Identity are fine as they are; I do not see any need for improvement in those areas. From the user perspective, everything is good and no change is needed. I do not think any biometrical features for authentication or limitations from Okta Customer Identity on request systems can be added at this moment. Some users face challenges after upgrades. Whenever we upgrade Okta Customer Identity, there is no challenge or blocker from Okta Customer Identity. However, I have seen cases where there might be issues with InTune or JumpCloud due to sync delays from their end; Okta Customer Identity was fine at that moment. After Okta Customer Identity made an upgrade process, we had some challenges with the integration of Okta Customer Identity and Jamf. The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf. The only point for improvement is the upgrade process.
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Srini-Dhanaraj - PeerSpot reviewer
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."
"The main benefits Okta Customer Identity provides to users include single point of login for all applications and single authentication, which saves time and reduces frustration."
"There is no password hash saved on the cloud, which is the part that I like the most."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"The end user's ease of use is the most valuable feature."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
More Okta Customer Identity pros
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
 

Cons

"The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf."
"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"The integration process takes a bit longer than we would want it to."
"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."
"Users sometimes have difficulty getting verification codes."
"All of the governance functionality and privileged account management could be improved."
"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
More Okta Customer Identity cons
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
 

Pricing and Cost Advice

"The solution is really expensive."
"Okta Customer Identity is not an expensive solution."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"The price of the solution is fair for what it offers."
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Marketing Services Firm
11%
Manufacturing Company
8%
Energy/Utilities Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise9
No data available
 

Questions from the Community

What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
See all answers
What is your experience regarding pricing and costs for Okta Customer Identity?
Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.
See all answers
What needs improvement with Okta Customer Identity?
In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...
See all answers
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
See all answers
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
See all answers
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
See all answers
 

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Product Reports

Buyer's Guide
Okta Customer Identity
September 2025
Okta Customer Identity reportDownload Okta Customer Identity product report
Buyer's Guide
Customer Identity and Access Management (CIAM)
September 2025
SAP Customer Identity and Access Management reportDownload SAP Customer Identity and Access Management product report
 

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

SAP
 

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Information Not Available
Buyer's Guide
Okta Customer Identity vs. SAP Customer Identity and Access Management
September 2025
Free Report: Okta Customer Identity vs. SAP Customer Identity and Access Management
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We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.