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Office 365 vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Office 365 offers cost savings and productivity boosts via subscription models, integrated tools, time savings, and enhanced security.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
Internal surveys show a 20% increase in team productivity due to better collaboration in Microsoft Teams.
System Engineer at a retailer with 10,001+ employees
Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.
IT operation manager at a tech vendor with 1,001-5,000 employees
 

Customer Service

Sentiment score
4.2
Office 365 customer service is praised for efficiency and expertise, with suggestions for improved communication and additional support channels.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
For complex issues, premium support tickets are usually handled within a few hours, providing a great experience.
System Engineer at a retailer with 10,001+ employees
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
 

Scalability Issues

Sentiment score
7.5
Office 365 is highly scalable, accommodating diverse global teams efficiently, with licensing costs as a key consideration.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan.
IT operation manager at a tech vendor with 1,001-5,000 employees
The platform easily handles massive amounts of data storage as our company's digital footprint grows.
System Engineer at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
7.4
Office 365 is praised for stability and reliability, with occasional performance issues and Microsoft’s valued 99.99% uptime guarantee.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
Microsoft provides a 99.9% financially backed guarantee.
System Engineer at a retailer with 10,001+ employees
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.
IT Administrator at a university with 51-200 employees
 

Room For Improvement

Office 365 users seek language expansion, improved compatibility, better support, refined features, and more training resources for optimal use.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
React Native Team Lead at Visible Magic
The interface for the security and compliance center could be simplified.
System Engineer at a retailer with 10,001+ employees
It has been observed that support personnel often lack hands-on experience, and more training is required.
IT operation manager at a tech vendor with 1,001-5,000 employees
 

Setup Cost

Office 365 provides competitive pricing and diverse plans, though licensing can be confusing and improvement is needed in cost transparency.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
Project Management Associate at MPost
My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.
IT operation manager at a tech vendor with 1,001-5,000 employees
 

Valuable Features

Office 365 offers cloud integration, real-time collaboration, secure sharing, extensive storage, productivity apps, AI automation, and user-friendly interfaces.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
It has improved productivity and functionality by providing all necessary tools in one suite.
CCC at FlowSec
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.
Project Management Associate at MPost
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
 

Categories and Ranking

Office 365
Ranking in Content Collaboration Platforms
1st
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
152
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in Content Collaboration Platforms
7th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (4th), Cloud Data Exchange Services (3rd)
 

Mindshare comparison

As of January 2026, in the Content Collaboration Platforms category, the mindshare of Office 365 is 10.3%, up from 4.7% compared to the previous year. The mindshare of ShareFile is 6.6%, down from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Office 36510.3%
ShareFile6.6%
Other83.1%
Content Collaboration Platforms
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Collaboration has transformed how our teams work and Copilot now drives faster daily decisions
The interface for the security and compliance center could be simplified. It changes frequently, which can make it somewhat difficult for admins to stay up-to-date on where specific settings are located. The compliance center modification or improvement of Office 365 needs to be introduced. The rest of the features feel acceptable to me. The reason it is not a ten is because of the complexity of managing the vast array of admin settings, which requires a specialized IT team. Even though it meets industry standards for decent security compliance such as SOC and HIPAA, the complexity of managing the admin settings needs to improve.
David Donaldson - PeerSpot reviewer
Regional Information Technology Director at a real estate/law firm with 10,001+ employees
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Outsourcing Company
11%
Manufacturing Company
8%
Performing Arts
7%
Computer Software Company
11%
Manufacturing Company
9%
Legal Firm
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise29
Large Enterprise70
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using ...
What needs improvement with Office 365?
I don't have any ideas off the top of my head at the moment about what I would improve about Office 365. I can't think of anything that frustrates me about the tools. I mentioned that I use Copilot...
What is your primary use case for Office 365?
We use the Microsoft Office 365 suite for personal purposes. We use Teams for communications, and we use Azure DevOps for some of our workflow management. I use Office 365 for Outlook for emails. I...
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Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Me & the Bees Lemonade
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Office 365 vs. ShareFile and other solutions. Updated: December 2025.
880,745 professionals have used our research since 2012.