Microsoft Exchange Online Protection (EOP) Reviews

Microsoft Exchange Online Protection (EOP) serves as the main use case for my company because, as a research company, we require a very high level of security. We use multiple authentication methods, including dual verifications, with both the Microsoft authentication process and an additional platform beyond that. Our Exchange system is very locked down and secure, yet we still got hacked.

The valuable features of Microsoft Exchange Online Protection (EOP) include providing an additional layer of protection, as it builds on the basic Exchange level of security that allows us to get our work done. Another feature I appreciate is the ability to question things, as our Exchange server allows us to identify in real-time if an email is a phishing email or spam email. It really helps us identify risks, especially through our external exchanges via email or through our cloud-based platforms.

Our Exchange system blocks any embedded AI from all our applications and products, so we cannot use embedded AI in our daily work from our official laptops because we have secure information. The system is quite locked down.

From an end-user point of view, I am quite happy with Microsoft Exchange Online Protection (EOP) because my favorite feature is the ease with which I can identify if an email is a phishing email or spam email. It helps me quickly sift through that data to identify risky, questionable, or junk emails that need to be deleted, and that is really the only area I see for improvement until we hit a barrier.

I have worked with Exchange for approximately fifteen years.

My experience with Microsoft support and documentation is positive. The Microsoft support technician who helped with a cross-tenant issue a couple of weeks ago did not have to, but he walked me through how to fix a problem in another application. He was extremely gracious and very responsive, so I have absolutely no complaints about their customer service.

I would rate my experience with Microsoft customer service as very high and extremely high, as I really appreciated the support I received. If I had to rate the support I received on a scale of ten, I would give it a ten because he went way beyond what was expected for me.

Positive

My experience with Microsoft Exchange Online Protection (EOP) is from an end-user perspective, and I do not have admin management experience.

I am not familiar with the Advanced Threat Protection features, as that is a system admin responsibility that I do not have knowledge of.

The DLP features have helped our organization somewhat. We use other applications that offer version control and auto-recovery. For example, our cloud-based services provide those features more than I see coming from Exchange for file management.

Microsoft Exchange Online Protection (EOP) integrates well with our other tools, as SharePoint is part of that integrated package. In our company, we have projects that use Box, Dropbox, OneDrive, or SharePoint. We utilize multiple different cloud-based applications, and we have not had significant issues. The only problem I encountered was two weeks ago with external users, non-Westat staff, needing access to both a Teams channel and a SharePoint site. We had to work on cross-tenant programming and scripting to allow them access through our dual authentication process, which was the only time I have ever run into an issue.

I would rate this review an eight overall.

The company does work with this technology, but not me personally. I manage some other products currently, mainly in the modern workplace space, such as Azure Virtual Desktop and Microsoft 365.

I don't work with Dynamics for CRM or other Azure products, it's mainly modern workplace. I am familiar with Microsoft Exchange Online Protection (EOP). Our customers are using it today.

We are a Microsoft managed service provider, so that's our role.

Microsoft Exchange Online Protection (EOP) is used essentially for email filtering, acting as an anti-spam and security product for email.

From my service provider perspective, the best advantages of Microsoft Exchange Online Protection (EOP) include its anti-spam and phishing features, which work better when combined with Microsoft Defender for Office 365, providing even more granularity.

Microsoft Exchange Online Protection (EOP) is integrated with Microsoft Defender and Sentinel, which are all Microsoft products. There is some basic reporting with Microsoft Exchange Online Protection (EOP), but if you combine it with Defender for Office 365 and Sentinel, you get a lot more granularity and reporting, including the ability to assess potential phishing attacks remotely.

Reporting could be one of the areas for improvement, as they could put more reporting into Microsoft Exchange Online Protection (EOP) natively rather than requiring additional licensing or connecting to other parts of the Microsoft suite, but it depends on the license you have.

There aren't significant concerns with Microsoft Exchange Online Protection (EOP), as it depends on what customers expect; if they expect more features, then it depends on what Microsoft 365 license they have. The important thing is to ensure they are using all the security features they get with their licensing. The basic one is Microsoft Exchange Online Protection (EOP). While it's nice to have more functionality, that's available through other licensing programs with Microsoft. While we'd prefer more features, as a basic tool, it's fine, but more advanced features come with the add-ons from other parts of the Microsoft 365 licensing.

One feature that could improve Microsoft Exchange Online Protection (EOP) is automated malware detection, where it actually analyzes the file offline in a sandbox to determine if it's safe, potentially reducing false positives.

I have been dealing with Microsoft Exchange Online Protection (EOP) as a service provider for about five years.

I am somewhat happy with technical support from Microsoft. Sometimes it takes a while to get through to the right person or team.

Microsoft Exchange Online Protection (EOP) is stable; Microsoft has a high SLA, so generally, performance is very good without major latency issues. If I were to rate stability on a scale of one to ten, I would give it a nine.

Microsoft Exchange Online Protection (EOP) is scalable.

I am somewhat happy with technical support from Microsoft. Sometimes it takes a while to get through to the right person or team. I would give support a six on a ten-point scale.

Neutral

I have not heard of any AI features in Microsoft Exchange Online Protection (EOP), but I am aware of some in Microsoft Defender as a whole. Specifically for Microsoft Exchange Online Protection (EOP), I have not seen AI features.

Installation of Microsoft Exchange Online Protection (EOP) is straightforward; there's not much to deploy since it's mostly about configuration. It comes ready out of the box, and you can apply more or less strict security settings as you require.

The solution is affordable. I believe it can save money and time for my clients, especially if they're using other solutions such as AppRiver or the big players in the market such as Trend.

Adding AI features to Microsoft Exchange Online Protection (EOP) isn't really required or necessary at this stage. On a scale of one to ten, I rate this solution an eight.

I'm reviewing different solutions because I work for a consulting company, and we are dealing with a review. We use Peer review for that to find some information, which is very useful.

I am certified in Checkpoint and Microsoft Exchange because I work for a service delivery department, and I have different certifications in the stakeholders. I usually have to do my review for the job.

I would recommend Microsoft Exchange Online Protection (EOP) in a 365 environment.

I am familiar with Microsoft Exchange Online Protection (EOP), and you can ask me a few short questions about it.

The features that I find most valuable include phishing protection.

The effectiveness of its multi-layered email filtering in preventing threats is really good.

The technical support by Microsoft is cool.

The reporting and message trace features are good. Everything works properly.

The interface rates as a 10 out of 10, as it's easy to use and easy to install.

Besides price, the main room for improvement includes the sandbox or something similar; the usability that solutions are focused on.

I have not really utilized its anti-phishing features because the license is a bit expensive.

There is still some room for improvement when it comes to response time or first-level support quality, as the service level is a bit slow.

I would like to see additional features in the future such as sandbox and advanced threat protections with AI models and similar technologies to make it closer to 10.

I have been familiar with this tool for three years.

When rating their technical support from one to 10, I give it maybe a six or seven.

Positive

I consider that Checkpoint is an example of another problem for Microsoft Exchange Online Protection (EOP).

Checkpoint has advantages over Microsoft Exchange Online Protection (EOP).

In all of these regards, Checkpoint provides better, advanced threat protection.

This solution receives a rating of 6 out of 10.

I perform administration tasks for Microsoft Exchange Online Protection (EOP). When users encounter issues, I resolve their queries.

I perform the administration tasks, and if users encounter any issues, I resolve those queries. Microsoft Exchange Online Protection (EOP) is not difficult to administer if you have certification. It faces various issues such as connectivity problems and user issues like service breaks or specific requirements, which we address. Also, it offers more features and better security, making it the best option for corporate environments.

I have been working with Microsoft Exchange Online Protection (EOP) for over three years.

Issues that occur include different kinds like connectivity issues and user-related problems.

Microsoft offers excellent 24/7 support. We contact them for bug reports or serious issues, providing evidence, and they assist in resolving the problem.

Positive

I previously used different tools when I worked with the security team before changing my stream to system administration.

Setting up Microsoft Exchange Online Protection (EOP) can be complicated initially. You need to add DNS and MX records and verify the domain, which can be a headache without expertise.

Microsoft Exchange is more expensive compared to other services like Gmail. However, it provides excellent features, security, and ease of use, which justifies its higher cost.

Microsoft Exchange Online Protection (EOP) is the best email solution with more features and robust security, making it ideal for corporate use. I rate their customer service a ten out of ten. If asked to rate Microsoft Exchange, I would rate it very highly as it is the best option for corporate environments. Overall, I would rate the solution a ten out of ten.

I use the tools to protect customers' emails, mostly utilizing Defender products to protect emails and links from SharePoint and email spam protection and links.

It is easy to read the logs and retrieve data from quarantines, which all functions well. The security features provided by Microsoft are robust.

Some of the searchability when looking for specifics in Exchange logs is tedious. Although eventually the information is located, it can be difficult if detailed information is lacking. Improving the search process by allowing searches with different types of parameters and facilitating searches within emails would be advantageous. Simplifying interfaces would also be appreciated.

I have been using it for about five years.

Technical support is reasonable. Although I don't deal with it personally, my team is able to get the help they need when necessary.

Positive

Before using Microsoft Exchange Online Protection, I utilized various mail filters and Linux systems.

Using Exchange Online Protection has reduced security incidents and improved productivity.

The pricing is reasonable.

We have used other systems such as Proofpoint and Graphus. Proofpoint is a very good product, and Graphus is user-friendly. However, Exchange Online Protection has more layers and complexity.

I recommend Microsoft Exchange Online Protection to others. The speed and ease of searching in the system could be improved. 

I rate it a nine out of ten.

Microsoft Exchange Online Protection has features like DLP (data loss protection), Safe Attachment, and Safe Links. Also, it has a Litigation Hold feature that is useful for email protection in cases where emails are deleted because of mishandling.

If you want extensive email security, you need to purchase a Plan 2 license. Plan 1 and Plan 2 are the two plans for Microsoft Exchange Online Protection. Some customers hesitate to purchase this product because it adds some costs to them, which is necessary for them. It would be helpful for customers if Plan 1 features were included with EOP. However, they still need to purchase Plan 2 for advanced security features.

One of our clients recently requested to compare Zimbra's features with Microsoft Exchange Online Protection. Zimbra is open source, while Microsoft Exchange Online Protection is not. When I compare both the products, many free features are available in Zimbra because it is open-source software.

It makes no sense to request Microsoft Exchange Online Protection add all the features people get on open-source software like Zimbra. Hence, I would say whatever features Microsoft Exchange Online Protection has are enough. Microsoft has a dedicated research team that should research and add new techniques like phishing and spamming solutions to the product.

I have been using Microsoft Exchange Online Protection since January 2000. I work as a Microsoft distributor.

Microsoft Exchange Online Protection is a stable product. I have been working with it for the past four or five years, and it is one of the most effective and popular products in our country for email security. Since it has a yearly or monthly subscription, adding Plan 1 to EOP would be very helpful, increasing the product's popularity even more.

As far as I know, and as far as I have worked with Microsoft Exchange Online Protection, its scalability is okay enough. I used this solution for small, medium, and large companies.

Since our region is tied to the Indian region, the technical support is okay and supportive. However, it would be more helpful if support is enabled in our country.

Microsoft Exchange Online Protection manages too many sites from India, including Bangladesh, Sri Lanka, Nepal, and Bhutan. Sometimes they experience too many hiccups, except for severity-level cases. The technical support team responds according to the SLA, but sometimes they break it. A support center in Bangladesh would be very helpful for us.

I rate Microsoft Exchange Online Protection a seven or eight out of ten for its technical support.

Positive

Microsoft Exchange Online Protection is much easier to deploy. We have faced issues with platform-to-platform migrations, such as Zimbra to Microsoft Exchange Online Protection, GoDaddy to Microsoft Exchange Online Protection, and Google G Suite to Microsoft Exchange Online Protection migrations.

In all of these cases, we have encountered challenges during migration. If we get migration support from Microsoft, we can increase our sales by 10 to 20%.

Microsoft Exchange Online Protection's pricing is a little bit more because its price has recently increased. The product's price should be reduced by at least 10% because it's software, and they're just recovering their costs. If you sell 100 units with a profit of $5 for each unit, you make $500 in profits. However, if you reduce the profit to $3 for each unit and sell 1,000 units, you make a higher profit of $3000.

Even if they lose some revenue, their product reach will improve because there are many customers in Bangladesh. If Microsoft Exchange Online Protection reduces its price, its users will increase. The approximate licensing cost of Microsoft Exchange Online Protection varies depending on different packages.

Microsoft Exchange Online Protection has lots of features. The solution offers a zero draft model, which is the most robust model for email security, identity protection, and endpoint security. According to the Gartner report, it's a good product. Microsoft Exchange Online Protection's product and client feedback is very good. The solution's price should be reduced, and Plan 1 features should be included with Exchange Online Protection.

Overall, I rate Microsoft Exchange Online Protection nine and a half out of ten.

The main use case is to block suspicious links in emails. 

However, some functionalities like SIPP attachment are not available in the basic EOP. Alos, complete phishing protection is also not available in EOP. 

That's why we are considering Check Point's dedicated email security solution, which offers these functionalities, although we haven't started using it yet.

EOP handles an increase in spam or phishing attacks in our organization.

We've configured the provided policies for anti-phishing, anti-spam, and anti-malware through Microsoft Office 365 Defender. However, these policies have their limitations, leading to a significant number of spam emails and malware attachments getting through to our organization.

The current features provided by Microsoft don't offer a complete solution. We have to configure each policy we have access to with our business standard license. However, we're still receiving a lot of phishing emails, indicating the product isn't working as expected unless we purchase a higher, dedicated license.

With EOP, we've found features like anti-phishing, anti-malware, and spam policies to be currently available and somewhat effective.

Policy configuration in Microsoft Office 365 is very straightforward and simple.

We face challenges with reporting features and the lack of a proper dashboard in Microsoft's portal. There's no graphical interface, which other products offer.

The reporting features need improvement. There isn't a proper dashboard provided by Microsoft, forcing us to search for everything manually in the portal without the aid of a graphical user interface, unlike what other products offer.

So, having a proper dashboard would significantly enhance the usability and effectiveness of the service.

The tracking features require us to search in MailFlow, where we input dates and times to find emails, focusing on sender and receiver details. This process highlights the challenge of not having an explorer feature in the basic EOP functionalities, making it difficult to search emails beyond the last ten days.

I have been using it for three years. 

Microsoft 365 Defender and EOP policies are stable with the proper license. However, with the basic policy, it's hard to say it's stable due to configuration limitations. 

For stability, purchasing a dedicated third-party service like Check Point might be necessary.

Scalability is definitely available. We currently have 150 users.

We plan to include more users.

The technical support from Microsoft is not satisfactory. Often, we have to wait 10 to 15 days after raising a ticket.

For technical support, I would give it two out of ten.

The product itself is good, meeting our needs based on the license we purchased. I'd rate the product itself six to seven out of ten.

Negative

The initial setup was easy. The configuration process is very straightforward.

The deployment process involved a step-by-step configuration, which I managed.

The impact hasn't been major; it's been normal. However, there is one good thing that Microsoft's proactive recommendations. They provide a complete list of recommendations to enhance our email security, advising which controls to configure for better security. This is the good part. 

Regarding the price, it's comparable to other service providers. We've also looked at Check Point's offerings, and the pricing doesn't seem to be an issue.

We pay for it monthly, and I don't find it expensive. Microsoft's pricing is quite reasonable. It is normal. 

To use it effectively, one would need to purchase a dedicated email security solution. Microsoft does offer its own email security policies but lacks some features like a comprehensive dashboard. It's advisable to opt for a third-party solution that provides dedicated and robust email security.

Overall, I would rate the solution a seven out of ten. 

We deploy the solution as a part of the Microsoft 365 suite. We are a security provider. We deploy Microsoft Exchange Online Protection for clients who purchase Microsoft 365 so that the spam and links are screened for security purposes. We manage the Microsoft 365 suite for our customers. We track the flagged emails.

The product protects against malware. The tool stops phishing attacks and moves them to quarantine. We are happy with the solution.

The stability must be improved. The tool is not 100% stable. That is why we are exploring FortiMail.

I have been using the solution since 2012.

I rate the tool’s stability a seven to eight out of ten.

The tool is scalable. I rate the scalability a ten out of ten. Around 25 to 50 customers are using the solution in their organization. Five to fifteen members are part of our technical team, including managers, administrators, engineers, and developers.

We receive premium technical support. The support is very good 90 to 95% of the time. We are Gold partners. Our support tickets are moved to premium support.

The initial setup is straightforward. The solution is cloud-based. We have also deployed the solution in a hybrid environment for a client. The deployment takes a couple of days for 100 users.

The threat of emails is very high. Microsoft Exchange Online Protection is a good solution for security.

The product is bundled with Microsoft 365. It is not licensed separately. The subscription can be paid yearly or monthly. The solution is less expensive than Google.

I will recommend the tool to others. We have two types of customers. One set of customers only uses the basic suite. We do not recommend the tool to them unless they require it because it will be expensive for them. Another set of customers are Microsoft 365 E3 or Business Premium users. For them, Microsoft Exchange Online Protection is an in-built solution.

We configure Microsoft 365 and provide Microsoft Exchange Online Protection as an add-on product. We are considering selling the tool separately. We have recently tied up with Fortinet. We are exploring our options. It will take some time.

I am exploring other options because we have only used Microsoft Exchange Online Protection till now. We are a Microsoft shop. We haven’t explored other providers before. We did a project for a PCI DSS audit using Microsoft Stack. Overall, I rate the product a nine out of ten.

My use case for Microsoft Exchange Online Protection (EOP) is basically to protect ourselves from phishing emails and to improve our email security.

The best features of Microsoft Exchange Online Protection (EOP) include its reliability with removing spam and its impressive automatic filtering.

We've benefited from the anti-phishing features of Microsoft Exchange Online Protection (EOP), as it has been quite accurate and has eliminated most of our phishing emails, making it really impressive.

The user interface of Microsoft Exchange Online Protection (EOP) has room for improvement, as at times it doesn't make sense where to go to access certain features.

I've been working with Microsoft Exchange Online Protection (EOP) for over a year now.

I consider Microsoft Exchange Online Protection (EOP) to be a stable solution.

Microsoft Exchange Online Protection (EOP) is a scalable solution.

I would rate technical support from Microsoft for Microsoft Exchange Online Protection (EOP) a seven on a scale from one to ten.

Positive

The initial setup of Microsoft Exchange Online Protection (EOP) was quite straightforward, which is one of the positives of the tool.

We managed our deployment of Microsoft Exchange Online Protection (EOP) ourselves, without using a third party such as an integrator or consultant.

I find the price of Microsoft Exchange Online Protection (EOP) to be fairly reasonable, and I have no problems with it.

My advice for people looking into using Microsoft Exchange Online Protection (EOP) is that if you're just starting out, the Microsoft documentation is often quite helpful, and if you read that, then you have no need to contact support. I rate Microsoft Exchange Online Protection (EOP) nine out of ten.

We use the solution to ensure that our assets on the cloud are highly secure.

The product is very easy to deploy. We can migrate seamlessly without any disruptions to our operations. The dashboard is very easy to use for new learners and professionals.

The solution must improve the user experience. Managers, engineers, and CXOs have different skill sets. Adding different profiles would add to the user experience.

I have been using the solution for three years.

The tool is 100% stable.

The tool is highly scalable. Around 2000 people are using the solution in our organization. We have two administrators.

The support is very good.

Previously, we were using the on-premise solution.

The solution is deployed on the cloud. The initial setup is very easy. The migration and configuration took us one month.

The solution should reduce the cost. We use the E3 license.

I would recommend the solution to others. If we use the product, we will not have any dependency on the on-premise solution, and we can work seamlessly from anywhere. Overall, I rate the tool a nine out of ten.