What is our primary use case?
Our company's line of business includes financial transactions with an insurance policy that requires EDR protection. Compliance is part of our policy and agreement with customers.
We currently have 1,100 users of the solution.
What is most valuable?
The solution is silent and sits on your system as one single agent.
Only one or two MB of memory are consumed which is much less than other products.
The solution is AI-driven so it self-activates to find issues and provide alerts or notifications rather than running all the time.
The portal is very user-friendly so it is not difficult to manage.
The solution doesn't require system restarts. That is one disadvantage of Symantec or Kaspersky because they require restarts when you uninstall or reinstall.
What needs improvement?
Technical support could be better than what is currently offered.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the stability of the solution?
The solution is stable with no issues.
We have only used the solution for three months so will continue to monitor stability for the next several months.
I rate stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We do not yet have the requirement to take an in-depth look at scalability.
I rate scalability an eight out of ten.
How are customer service and support?
Technical support could be better because there are ownership issues.
For example, when you raise a support case there is not much communication between the account manager and support. The account manager is supposed to own the case but instead is disconnected from it.
I rate support a six out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Symantec and Kaspersky.
How was the initial setup?
The setup is pretty easy to walk through without much trouble.
I rate setup an eight out of ten.
What about the implementation team?
We utilized a third-party for implementation. They helped us with the admin console, training, and the pilot setup that we eventually took over. Our internal team included two security staff and four support staff.
We were moving from Symantec and Kaspersky. We targeted our servers first because Symantec is difficult to uninstall and there is an interim process for removal. Once completed, we installed the solution.
It took about two months to complete implementation across all systems.
What was our ROI?
We did our homework in advance for cost or other things to calculate ROI. The solution met our expectations so ROI is rated a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive and includes all features and support.
I rate pricing an eight out of ten.
Which other solutions did I evaluate?
We evaluated Microsoft Defender, Sophos, Symantec, and Trend Micro before choosing the solution.
What other advice do I have?
I recommend using the solution and rate it an eight out of ten.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.