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Buyer's Guide
Endpoint Encryption
June 2022
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PAOLO JONATHAN - PeerSpot reviewer
Senior Infrastructure Engineer at CROSSWORLD SOLUTIONSTECHNOLOGIES COROPORATION
Real User
Top 20
It has tiered administration and normal features of an encryption tool, but it is tough to manage and deploy and tedious to use for encryption
Pros and Cons
  • "One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."
  • "It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

What is most valuable?

One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. 

It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there.

What needs improvement?

It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. 

Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products.

In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption.

Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user.

For how long have I used the solution?

I started to use it very recently when I joined this organization. We are using its latest version.

What do I think about the stability of the solution?

It has not really been stable.

What do I think about the scalability of the solution?

We have about 70 users of this solution. Almost everyone in the normal organization hierarchy, from the CEO down to the office assistant, uses this solution. We all are in different departments. 

We also have some partners to whom we've given laptops, and we also encrypt their systems because we deal with a lot of PHI, and we want to be sure that all our systems are encrypted. If a laptop gets in the hands of an unauthorized person, we want to ensure that it is encrypted and unauthorized access will not be granted. 

How are customer service and technical support?

I'm not the one who interacted with them directly. One of my teammates has been interacting with them. To get the support on the phone is usually a big problem, and by the time they call you back and tell you it's going to take about an hour, for instance, we end up spending like four hours, and we don't get anything done.

How was the initial setup?

Its ease of deployment is awful.

What other advice do I have?

I would rate Dell Encryption Enterprise a seven out of ten. It is not totally bad. It is quite cumbersome to work with, and it is not as simple as it should be. Its backend is a lot to deal with.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jeison Bonilla - PeerSpot reviewer
Cyber ​​Security Administrator at BAC Credomatic
Real User
Top 10Leaderboard
User-friendly, easy to set up, and offers real-time machine status updates
Pros and Cons
  • "The initial setup is very simple."
  • "Technical support has not been very good."

What is our primary use case?

We are primarily using the solution for all endpoints first. We are going to protect all endpoints in the organization. The endpoint is any computer with Windows 10 or Windows 11. We use the feature device encryption and file encryption, basically.

What is most valuable?

It's the same BitLocker that we use in Sophos. Maybe the feature we like the best is file encryption.

The connectivity is in the cloud, therefore this is a good solution as we have, the real-time status of all machines.

The interface is user-friendly.

The initial setup is very simple. 

What needs improvement?

Technical support has not been very good. 

We'd like automatic self-service in future releases. 

For how long have I used the solution?

I've been using the solution for around three months. 

What do I think about the stability of the solution?

I can't speak to stability. We're still testing the product right now. 

What do I think about the scalability of the solution?

The scalability is good. A company can expand it as needed. 

We have about 100 people using the product currently. Only technical users are on it. 

How are customer service and support?

Technical support could be better. It is slow. Maybe there are people who only have a certain certification, however, they don't analyze the problems. They only go to the documentation which doesn't help as I've done all the tests they do before I call. I don't like that support.

Which solution did I use previously and why did I switch?

I'm also familiar with McAfee and Sophos. We changed due to the fact that we already had a license for Microsoft Intune and the BitLocker comes included in it. You don't need to pay anything for the license.

How was the initial setup?

We found the initial setup to be very simple and straightforward. It's not overly complex or difficult. 

We've used it for about three months and are still doing tests. 

We have 25 to 50 people that are handling the deployment and maintenance. They are our engineers. 

What about the implementation team?

We work with a partner that has assisted us with the implementation.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is bundled in with Microsoft Intune. I'm not sure of the exact licensing. It's managed by another person.

What other advice do I have?

We are a customer and end-user.

We are using Intune to enable BitLocker. We are testing BitLocker on Windows 10 and Windows 11.

BitLocker is very established. It's very easy to encrypt the machine, versus Sophos in Windows 7. The keys are centrally located. 

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Amit-Gawade - PeerSpot reviewer
Manager at a tech services company with 51-200 employees
Real User
Top 20
It doesn't hamper the performance and is well integrated with Symantec Messaging Gateway and Symantec DLP
Pros and Cons
  • "Disk encryption and file and folder encryption are the most valuable and used features. It is also very well integrated with Symantec Messaging Gateway and Symantec DLP, which is helpful in protecting any kind of information that goes outside. Symantec DLP catches an email and sends it to the encryption server. The encryption server encrypts the email and intimates to the user that confidential information is being sent out. The administrator can then take appropriate action."
  • "Its remote deployment should be improved. Currently, there is no remote deployment for Symantec Endpoint Encryption. You have to install it manually. There are some issues with AD integration and the time taken to reflect a password on the Endpoint Encryption Manager when a new user has changed the password, but they are already working on these issues, and these will be resolved in the next release."

What is our primary use case?

We use it on laptops and desktops. We use it for email, file and folder, and command-line encryption depending upon the customer's needs. 

We are a service provider for Symantec products. We also use it in our company. We have around 50 to 60 users.

What is most valuable?

Disk encryption and file and folder encryption are the most valuable and used features.

It is also very well integrated with Symantec Messaging Gateway and Symantec DLP, which is helpful in protecting any kind of information that goes outside. Symantec DLP catches an email and sends it to the encryption server. The encryption server encrypts the email and intimates to the user that confidential information is being sent out. The administrator can then take appropriate action.

What needs improvement?

Its remote deployment should be improved. Currently, there is no remote deployment for Symantec Endpoint Encryption. You have to install it manually.

There are some issues with AD integration and the time taken to reflect a password on the Endpoint Encryption Manager when a new user has changed the password, but they are already working on these issues, and these will be resolved in the next release.

For how long have I used the solution?

I have been working with this solution for 14 years.

How are customer service and technical support?

Currently, their support is less and slow. If I open any case, it is handled after two or three days, but their support will improve in the next two or three months.

How was the initial setup?

The initial setup is straightforward. The deployment duration depends on your hard drive. It can take 5 to 10 minutes, half a day, or one day depending on the size of the hard drive. For 80 GB of data, it will take 7 to 8 hours depending on the hard drive and the RPM of the hard drive. For an SSD, it will take less time to encrypt the data.

What other advice do I have?

I would definitely recommend this solution. I have seen a lot of endpoint encryption products, and Symantec is the best because it doesn't hamper the performance of the machine. If you use McAfee, it hampers the performance of the machine.

I would rate Symantec Endpoint Encryption an eight out of ten. Right now, there is an issue going on with their support. That's why I'm not giving it a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Endpoint Encryption
June 2022
Get our free report covering Microsoft, Broadcom, Cisco, and other competitors of McAfee Complete Data Protection. Updated: June 2022.
608,713 professionals have used our research since 2012.