IT Central Station is now PeerSpot: Here's why

Lucidchart Pros

Joshua Thompson - PeerSpot reviewer
Integrator at a media company with 11-50 employees
The organizational charts for visualizing and understanding team hierarchies and relationships are the reason why we purchased the package that would allow me to do more with it. I tried to find all the cheap ways to do things but the ease of access and the already preset structure that Lucidchart had in place made it easier. Out of all the choices that I saw come across my desk, Lucidchart was the best and easiest choice.
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SS
Marketing Director at a construction company with 11-50 employees
The ease of creating some of the maps and diagrams is most valuable. Lucidchart is just simpler and works more intuitively than other solutions that I have used in the past, such as Microsoft Visio. I am not in a creative role, but I know how to use Adobe Illustrator and other solutions like that. If I need to map out something that I've never mapped out before, and it is going to need a totally custom graphic, eight times out of 10, I'm going to go to Lucidchart rather than trying to build it in Illustrator. Its intuition and flexibility are really big features for me.
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SaifKhan2 - PeerSpot reviewer
Product Manager at Technogise
Lucidchart is very visual in nature, and it is something that we do use extensively for stakeholder mapping, for example. If you want to build graphs for things like who the decision-makers are in a particular organization, Lucidchart can be used for that.
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Buyer's Guide
Lucidchart
July 2022
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,068 professionals have used our research since 2012.
Nicolo Valsasina - PeerSpot reviewer
Talent Acquisition Specialist at eDreams ODIGEO
In general, the usability is great. You have a ton of customization options with different colors, different borders, different thicknesses of lines, different types of arrows, et cetera. There's so much variety. You can really make a chart with all sorts of color-coding, and color charts in different colors, link them together, for example, or use different types of arrows for different types of links between the chart elements. That variety, while not a specific feature, is really useful. If you want to make a chart, you can basically do anything.
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ZF
Continuous Improvement Manager at a consumer goods company with 501-1,000 employees
It is important that Lucidchart accommodates both Mac and PC users because if you support Mac, that means you also support the mobile applications on the iPad... Some of the other employees have access to an iPad, but not all of them do. When we're trying to talk through a process with them on-the-fly, or at the point of occurrence, it's so much nicer if we can both have it up on the iPad. That's why I would say the Mac support is essential.
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MichaelChirinian - PeerSpot reviewer
Data Engineer at Mindmap
I love the fact that you can just integrate a drawing into Google Slides. I build a lot of visuals in Lucidchart, and then, rather than sharing them directly from Lucidchart, I just build Google Slides decks for senior management, and I link the Lucidchart on the cloud version to a slide image. That makes it easy. This way, I can build in one tool and show in another.
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Bart Sajewski - PeerSpot reviewer
Paid Search Lead Marketer at a wellness & fitness company with 51-200 employees
There is no alternative to Lucidchart if you want to describe a five-step process with bullet points. I believe every person who ever worked with PowerPoint on any type of documentation and then thought about which tool would actually help to describe what they're trying to do but without the words, would come up with Lucidchart.
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Mark N Sawczuk - PeerSpot reviewer
Informatics Data Scientist at Abbott
The ability for Lucidchart to create database schemas or modify existing data structures is strong. That's what I initially introduced it for in our organization. The script that Lucidchart provides works with other systems like Oracle, SQL Server, and Postgres that I can copy-paste, and get a quick dump of metadata and import into has saved me a ton of steps that I didn't have to manually create these tables. I had a lot of things where I still had to put in the linkages between tables, but I didn't have to type in every field name, every data type, and everything else that came in. That saved me tons of time.
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Sridhar Poornachandran - PeerSpot reviewer
Head of IT Infrastructure & Operations at Aliaxis
The interface is easy for a layperson to use and adapt to.
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JV
Principal Solution Engineer at a computer software company with 10,001+ employees
The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos... While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team.
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Lucidchart Cons

Joshua Thompson - PeerSpot reviewer
Integrator at a media company with 11-50 employees
There were some things I wish were a little bit more user-friendly. For instance, when you're putting all the stuff onto a document or PDF, there's a set limit of width and height. It would have been very nice in certain situations to be able to drag people on the far edges and move them back up so that everything fits nicely onto the page.
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SS
Marketing Director at a construction company with 11-50 employees
I would really like to be able to set default appearance settings for new documents because I have a set of appearance settings that I always use. I end up setting that manually every time. There may be a way to do that, and maybe I am not able to find it. This is my only major point of feedback for improvement. There are other little nitpicky things, such as being able to lock layers without them looking like a big red line around them would be nice, but every graphic design software does that, so I understand why they have that. All my concerns are nitpicks. They're not big.
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SaifKhan2 - PeerSpot reviewer
Product Manager at Technogise
There is a premium for the use of certain elements in Lucidchart... It becomes very annoying, especially if you are a first-time user of Lucidchart and you don't have a premium plan. It feels a little too restrictive, in terms of using very basic shapes and icons. It asks you to sign-up for the premium account, which I think shouldn't be the case.
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Buyer's Guide
Lucidchart
July 2022
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,068 professionals have used our research since 2012.
Nicolo Valsasina - PeerSpot reviewer
Talent Acquisition Specialist at eDreams ODIGEO
I've had an issue is when you create, let's say, a rectangle box. You can write some text in it and give it a name, and, depending on how you shape the size of the box, the text will rearrange itself to fit. That is, except if your box is very, very narrow, but very long, like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle.
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ZF
Continuous Improvement Manager at a consumer goods company with 501-1,000 employees
One of the things that I find frustrating is that all of our Tableau information is on a server, so when I send that out people can't open it and use it. I then have to go back and do extra work to convert everything into an Excel format that everybody can use. It would be really important to me, if I send something out to somebody who doesn't have a Lucid account, that they can just click and see it, instead of having to log in and create an account.
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MichaelChirinian - PeerSpot reviewer
Data Engineer at Mindmap
I'm not a super user, and there might be a way of doing it that I haven't explored, but I was looking for some specific icons that are just standard icons, and I found the icon library to be very focused on architecture icons. It didn't have as many standard or generic icons.
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Bart Sajewski - PeerSpot reviewer
Paid Search Lead Marketer at a wellness & fitness company with 51-200 employees
They should make it more user-friendly. The only option is either to use the existing template with already existing colors and gradients. If you want to do custom colors and gradients, then it's too complicated to use and should be simplified.
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Mark N Sawczuk - PeerSpot reviewer
Informatics Data Scientist at Abbott
Lucidchart subset their older components or something like that had happened. I don't entirely know the totality of it, but we were forced to upgrade to a different integration with Lucid than what we had. I've had a lot of frustrations with that because I've lost a lot of diagrams. I can't get them back and I'm getting pop-ups that are showing me that our data will be loading and I can't run four or five years of my engineering diagrams
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Sridhar Poornachandran - PeerSpot reviewer
Head of IT Infrastructure & Operations at Aliaxis
There is a basic function that I struggle with, in the interface, which is having to switch between the editing and navigation modes. A lot of clicks are required when switching between edit and navigation modes and I think that many could potentially be avoided by handling the tasks at the same time.
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JV
Principal Solution Engineer at a computer software company with 10,001+ employees
If you're trying to expand a comments box that is sitting on top of the chart, it automatically defaults to assuming you're trying to connect it to the next step in the process, when all you're trying to do is make the box bigger. It automatically goes to the arrow, but I just want to resize the box. That gets a little cumbersome because it does it every single time. It's not just a bug.
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Buyer's Guide
Lucidchart
July 2022
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,068 professionals have used our research since 2012.