In my opinion, the best features Lucidchart offers include the toolkits they provide, such as the icons for AWS. These features allow us to use proper service icons rather than simple plain boxes for everything, helping us effectively map out the actual services instead of getting confused. The AWS icons and toolkits make my diagramming process easier and more effective because it is easy to explain and show to my customers which service is being used for a particular component. For instance, when using Amazon S3 for object storage or Amazon RDS for SQL, I can clearly indicate those services. If I need to show containers, I can pick those specific icons to demonstrate that, making it easier than reading it within a box. Lucidchart also offers other specific UML diagrams that I could use, including class diagrams, before I get into the code-level details.
