Service and Support
Komodor’s support team is responsive and effective, resolving issues promptly, often within 24 hours. They maintain a shared Slack channel and offer an app Help feature. Although generally fast in their response, there are occasional delays for West Coast operations due to time zone differences as their team is based in Israel. Customers appreciate their approachable and friendly service, and value the engagement with their feedback. Overall, clients find satisfaction in their interactions with Komodor.
Deployment
Komodor's initial setup is praised for its simplicity and speed. Multiple users mention that deployment is straightforward and can be completed in minutes. It often requires minimal personnel, with many setups handled by one or two individuals. Kubernetes and Helm chart usage contribute to the ease. Maintenance involves occasional updates, typically due to frequent releases. Users appreciate the immediate value upon going live, impressing teams with its effectiveness and ease of implementation.
Scalability
Komodor shows scalability in various environments, being used in multiple clusters and accommodating a wide range of users. Deployment across different organization sizes—from small to large—suggests effective scaling. While some observe potential lag issues with numerous nodes, many acknowledge its ability to expand without problems, rating it highly. Most users assert confidence in its ability to handle scaling demands, indicating a positive scalability perception without major concerns.
Stability
Users find Komodor mostly stable, with minimal issues over the year, aside from a small outage. Some experience intermittent lag and slow queries, possibly due to design adjustments to handle data. While some intermittent lag is noted, others report no issues, even suggesting stability improvements were unnecessary. Stability is often rated eight out of ten. Multiple users have commented on varying speeds, with the platform sometimes performing slowly and other times quickly.
