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iGrafx OverviewUNIXBusinessApplication

iGrafx is #21 ranked solution in Business Process Design tools and BPM Software. PeerSpot users give iGrafx an average rating of 8 out of 10. iGrafx is most commonly compared to Visio: iGrafx vs Visio. iGrafx is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
Buyer's Guide

Download the Business Process Design Buyer's Guide including reviews and more. Updated: June 2022

What is iGrafx?
iGrafx business process management and analysis solutions empower organizations to achieve maximum performance. iGrafx captures and communicates the alignment of strategy, people, processes and technology, and unites the entire organization around delivering business value. iGrafx delivers strategic and operational decision support to enable our customers to become and remain world class competitors.
iGrafx Customers
Multinational Bank
iGrafx Video

Archived iGrafx Reviews (more than two years old)

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Digitial Transformation Officer with 501-1,000 employees
Real User
Good for finding the right symbols but it should have more layers
Pros and Cons
  • "Finding the right symbol and creating links, horizontal and vertical are the features I use."
  • "In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

What is our primary use case?

My primary use case is for business processes.

What is most valuable?

Finding the right symbol and creating links, horizontal and vertical are the features I use.

What needs improvement?

In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet. 

For how long have I used the solution?

I've been using it for around two months.
Buyer's Guide
Business Process Design
June 2022
Find out what your peers are saying about iGrafx, Microsoft, Software AG and others in Business Process Design. Updated: June 2022.
608,010 professionals have used our research since 2012.

How are customer service and support?

I don't have experience with their technical support. 

Which solution did I use previously and why did I switch?

We previously used Microsoft Visio. Visio is more user-friendly. It's easier to connect symbols but that can also depend on my experience in iGrafx, which is very little. Maybe the functionality is okay but I'm not an experienced user yet. 

What's my experience with pricing, setup cost, and licensing?

We have a free membership or a free version. So that's the main reason for us starting to use it, just because we started, using workflows but we are starting to use another tool for this. It was an experiment of using workflows which was successful. We're looking for a more complete tool with more layers and functionalities. 

What other advice do I have?

I would rate it a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ahmed-Hussien - PeerSpot reviewer
Telecommunications Process Improvement Suprevisor at a comms service provider with 10,001+ employees
Real User
Provides comprehensive way to connect workflow and cross-feed documents, but needs support for multi-page processes
Pros and Cons
  • "Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."
  • "Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

What is our primary use case?

I use it for a couple of things. It's mainly for plotting workflows in our organization, and we also use it as a repository for all the properties and the documents. 

It's also used in our approval process cycle. I'm dealing with a lot of the departments, many teams, and each team has to approve a process for themselves and share it across the company.

The solution is on-premise.

How has it helped my organization?

Teams in our company can access everything in the repository through the web interface of our company's intranet.

What is most valuable?

iGrafx is the most comprehensive way to have all the cross-feeds and the documents related to workflows, like cross-notes.

Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard.

And when I add a note to a box or a process, I can have these notes summarized when I get a printable version from iGrafx. It turns them into a PDF and I see a summary for all the processes and all the steps that have notes. I'm going to miss these things if our company moves to Visio or Aris.

I'm also using the FlowCharter and the Viewer.

What needs improvement?

There is room for improvement in the printability of the flows. The workflow or the shape — if I'm working on a cross-functional, multi swim-lane workflow — can sometimes get very big, and it's not easy to have a printable and readable version. This is a big problem, so I have to print it on an extremely big A3.

Something that is found in Visio but is not found in iGrafx, or at least I haven't found it, is that it allows me to have a multi-page or multi-sheet process. I'm able to split a process across many pages rather than having one big process on a page. I can link between these pages with an off-page reference.

Also, dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process. In just a few minutes or within an hour you can make one that is very complicated. Or, during a meeting, you can do one in Visio without being distracted by the complexity. In iGrafx, that part is not that easy. iGrafx can produce very sophisticated workflows that can cover a lot of detail. This sophistication is not always bad, but it's not always good.

Finally, one more problem that I hate with iGrafx is that the format of the files or the flows is usually in an extension called igx. igx is very a very specific format that I can't access or deal with except in iGrafx. If I'm going to edit these workflows in Visio later on, I have to use a converter. I've only found one converter, in all the online forums, to convert an igx file to a Visio file. And it's another cost, of course. You have to pay for it. So if you are using iGrafx and decide at any point that it's not meeting your expectations, you have to pay for this converter, and not only the cost for the new software. The output from iGrafx should be in a format that's more accepted by other kinds of software that deal with the workflows.

For how long have I used the solution?

I've been using iGrafx for about eight months now.

What's my experience with pricing, setup cost, and licensing?

My company is trying to replace iGrafx because the license is a little bit expensive. They are trying to find a cheaper option. Our support contract with iGrafx ended, so they are trying to replace it with something else.

What other advice do I have?

I would rate iGrafx at seven out of ten. I'm not giving it a higher score because it's not so easy, not that user-friendly. The interface needs to be more effective. I wouldn't give it less than seven because it's a really serious solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Business Process Design
June 2022
Find out what your peers are saying about iGrafx, Microsoft, Software AG and others in Business Process Design. Updated: June 2022.
608,010 professionals have used our research since 2012.
Human Resources at a comms service provider with 1,001-5,000 employees
Real User
Pre-defined templates and data analysis functions assist us with performance enhancements
Pros and Cons
  • "This product fulfills ninety percent of our needs, and we're happy as users of it."
  • "It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

What is most valuable?

The most valuable features are the pre-defined templates for business process design, the data analysis, and performance enhancements.

What needs improvement?

It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server.

I would like to see better communication between the sensor process team and the end users.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

To a very good extent, I am satisfied with the stability of this solution.

What do I think about the scalability of the solution?

This solution is very scalable. We're currently handling more than four hundred processes across the organization.

We have between twenty and thirty users.

How are customer service and technical support?

The support for this solution used to be ok, but we have issues with renewing the support contract so we're not happy with each other at the moment. When there was a decent agreement, I think that things were fine.

How was the initial setup?

I was not directly responsible for the setup, but I did not notice any difficulties.

What other advice do I have?

I would recommend this solution. The top two are ARIS and iGrafx. Each of them has some advantage over the other, but in general, they're the tip top.

This product fulfills ninety percent of our needs, and we're happy as users of it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Process Manager at RVA Beer Blog
User
It has simplified compliance with regulations and company standards
Pros and Cons
  • "Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."
  • "It has simplified compliance with regulations and company standards."
  • "I would love to see a template and shapes for customer journey mapping."

What is our primary use case?

We needed a solution which would allow us to quickly model and capture our documentation, then provide access to everyone who needed it.

How has it helped my organization?

  • It has increased accountability by providing defined documentation ownership.
  • It has improved the reliability of information and its timely delivery to concerned departments and personnel.
  • It has simplified compliance with regulations and company standards.
  • It has helped in securing company resources and information.
  • All documentation is now easily accessible via a browser.

What is most valuable?

Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization.

What needs improvement?

I would love to see a template and shapes for customer journey mapping.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user713787 - PeerSpot reviewer
Operational Excellence Consultant at a pharma/biotech company with 10,001+ employees
Real User
Provides a way to build flowcharts and process simulations

What is most valuable?

iGrafx provides a very good, friendly, easy way to build flowcharts, as well as process simulations.

The iGrafx process for the Six Sigma version has integration with Minitab, where you can make statistical calculations and bring it into your simulation.

Some LEAN elements are also present, such as the function to build up Value Stream Mappings and Ishikawa Diagrams. These are essential for Continuous Improvement professionals.

How has it helped my organization?

The mapping process is faster than ever. It is easy to do. With a couple clicks, you can build complex processes and have the right transparency to improve it.

Through simulation, you can balance a production line determining how much manpower you need to execute each step. If someone is absent, you can “move your pieces” and see how to compensate for it. You can find the best manufacturing configuration according to your needs. You can also easily identify process bottlenecks.

What needs improvement?

I would like to see a lower price, although when used correctly, you can have a good return on your investment.

For how long have I used the solution?

We have used this solution for nearly 10 years.

What do I think about the stability of the solution?

As we are using an older version with the most updated OS, naturally some features crash on occasion. Nevertheless, the newest version seems to be stable enough for heavy use.

What do I think about the scalability of the solution?

Related to how we use, there was no issue with scalability. Sometimes we work with huge maps and simulations, but so far, the solution has good performance in our machines (i5, 8GB). The version that we bought is single user only, but iGrafx has solutions for networks. I don’t know how those works or what kind of features are available.

How are customer service and technical support?

I just needed technical support at the beginning, as any newbie would. On those specific times and issues, the support was satisfactory.

Which solution did I use previously and why did I switch?

We didn’t use any other solution before. After we were presented with iGrafx, we immediately decided to use it. I know that other software does only part of what iGrafx does. I have never found other tool as complete as this one.

How was the initial setup?

The initial setup is just install and use. It is that easy. Of course, we have found some issues, but they were simple to solve.

What's my experience with pricing, setup cost, and licensing?

At that time, we bought two licenses for two computers. The price was high for the market standards, but iGrafx delivers a bunch of solutions that we have not found in other products. The version process for Six Sigma, as far as I know, is being sold as a single computer license.

Which other solutions did I evaluate?

We did you evaluate other options before. At a later time, when the price became an issue to renew, we looked into other options, but we couldn’t find other tool like this one.

What other advice do I have?

If you need software to help you easily design processes, make simulations, build value stream mappings, which has some LEAN features, and DMAIC support, I strongly encourage you to go forward and buy iGrafx. If you have the money to do so, it is a really good investment for your company, when used correctly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user711921 - PeerSpot reviewer
Strategy and TOC Consultant at a tech services company with 201-500 employees
Consultant
It is very easy to use for describing processes.

What is most valuable?

It is very easy to use for describing processes and is very useful in the simulation of the process putting parameters and the metrics process.

How has it helped my organization?

I described our processes as is and pushed the changes with simulations.

What needs improvement?

I used the single license product. The entire suite can manage complex organizations, linking it with ERP, but it is not so easy to link it to a new ERP. You have to develop specific software to do so.

The enterprise suite works on the internet and you can manage the organization structure and all the processes related to it. I think that an iGrafx partner could be more exhaustive in the description.

For how long have I used the solution?

I have used this solution for five years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

I haven't tried to scale it.

How are customer service and technical support?

Technical support is very good in the local area.

Which solution did I use previously and why did I switch?

Before I described processes with static instruments such as PowerPoint.

How was the initial setup?

The setup was easy after two courses of five days each.

What's my experience with pricing, setup cost, and licensing?

The price is not cheap.

Which other solutions did I evaluate?

I evaluated other products such as the Italian software ARXivar, Bonita BPM and groupware products like Notes.

What other advice do I have?

It depends on the use of it, i.e., if it is for a consultant then there are no problems. However, if it is for an organization, then it will need the commitment from the management.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Process Improvement and Transformation Consultant
Consultant
It's easy to perform simulations of the improved process and calculate the direct impact on process efficiency.

What is most valuable?

Six Sigma version, as it has all the required embedded Lean Six Sigma and DMAIC notations.

How has it helped my organization?

It's easy to perform simulations of the improved process and calculate the direct impact on process efficiency.

What needs improvement?

They can reduce the cost of the product and make it easily accessible for consultants.

For how long have I used the solution?

I've used this solution for five years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

7 out of 10.

Which solution did I use previously and why did I switch?

ARIS and Visio, the reason to use iGrafx is that it is easy to execute process simulations.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive for individuals at around $2,000 per license. If the organization is purchasing then they could buy and use it.

Which other solutions did I evaluate?

If so, which ones? We had been using ARIS and Visio, and this was the next natural choice. We did explore cloud based offerings like Bizagi and Signavio, but due to confidentiality, we had to go for iGrafx's on-premise solution.

What other advice do I have?

It's a great product, but all the functionalities need to be exploited in order to get the full value of the investment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Fletcher Groves - PeerSpot reviewer
Vice President, Senior Consultant at a engineering company with 201-500 employees
Consultant
There are other process modeling and process mapping software apps, and iGrafx is one of the more complete, more capable platforms

What is most valuable?

There are other process modeling and process mapping software apps, and iGrafx is one of the more complete, capable platforms.

However, we went with iGrafx, because it is one of only two that have an IDEF0 platform.

How has it helped my organization?

It is not our organization; it is our clients’ organizations.

It is the most basic, most fundamental proposition in all of business: The reason an enterprise exists – every business enterprise, certainly every home building enterprise – is to make money; the way an enterprise makes money is by delivering value to its customers and other stakeholders. That value can only be delivered through the work the enterprise performs. That work has to be performed in some manner of workflow and the most common form of that workflow is work performed in processes.

Make money by delivering value through the work you perform in processes.

What needs improvement?

There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform.

For how long have I used the solution?

We have used iGrafx products continuously since 1999, so 18 years. It started out as ABC Flowcharter and the company was Micrografx. It was bought by Corel, and later spun back off as iGrafx.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Generally responsive; they don’t always have the answer immediately, but they find it.

Which solution did I use previously and why did I switch?

Yes, we started with Process Charter (Sciforma , ex Scitor); iGrafx supported IDEF0, and that is what we needed.

iGrafx also has everything else, including BPMN.

What's my experience with pricing, setup cost, and licensing?

We think iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader).iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader).

Which other solutions did I evaluate?

Because we needed the IDEF0 platform, the reviews and choices were simple.

What other advice do I have?

I think iGrafx is sufficiently robust to serve a number of industries and platform requirements. Be serious about Business Process Improvement.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Senior Consultant with 501-1,000 employees
Vendor
It can integrate all the process maps through intelligent arrow name management. Has some minor issues where the arrow naming does inherit the right naming when creating a break down chart.

What is most valuable?

The IDEF0 add-on solution truly integrates all the process maps through intelligent arrow name management.

How has it helped my organization?

This is the first process mapping tool that, through its clever design and user-friendliness, allowed me to run on-line workshops, mapping directly onto the screen (using a projector to show my screen). That happened without the client becoming impatient due to a slow/incompetent “mouse driver” in front of the mapping screen.

What needs improvement?

There are some minor issues where the arrow naming does inherit the right naming when creating a break down chart.

For how long have I used the solution?

I have used iGrafx in the various versions since 2000.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

The most recent versions, since 2011, have been very stable. Although, I am always very “trigger-happy” using CTRL+S, but this is just a precaution.

How are customer service and technical support?

Customer Service:

The customer service has always been top notch. If there are any issues that the local vendor could not answer, they forwarded it to the English technical department who are always very responsive.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

I was formerly in a global consulting company and they were using a tool called IDEF Designer. However, that was too expensive to deploy to 3000 process improvement consultants.

How was the initial setup?

The initial setup was of course more complex that it is today. That was primarily due to the fact that iGrafx did not, at the time when I was in the global consulting company , provide an IDEF0 module. However, they proposed to develop it for us, and I was then focal in specifying the IDEF0 module functionality.

What about the implementation team?

The above cooperation was through the Danish vendor. They provided a high level of expertise.

What was our ROI?

That is difficult to say as I/we have used it many times over the years within different consulting projects.

Which other solutions did I evaluate?

In the large consulting company we ran a tender process, including major vendors.

What other advice do I have?

This is a tool that covers the low end (e.g. Visio) to high end (e.g. Aris), although it's much less user friendly. Furthermore, the tool can grow with your organisation maturity, meaning that you don’t need a big set up now where you basically can’t handle it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Business Process Design Report and find out what your peers are saying about iGrafx, Microsoft, Software AG, and more!
Updated: June 2022
Buyer's Guide
Download our free Business Process Design Report and find out what your peers are saying about iGrafx, Microsoft, Software AG, and more!