DocuWare vs IBM FileNet comparison

"For the most part, the initial setup is easy. There's good documentation."

"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."

"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."

"The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document."

"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."

"The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability."

"IBM FileNet is a very robust system with many functionalities for content management."

"I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow."

"It has improved my organization by how we release documents, claims, and policies."

"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."

"Its graphical user interface could be more user-friendly."

"It should have collaboration features."

"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."

"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."

"The FileNet API seems like it is very difficult and not transparent."

"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."

"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."

"We would like to see, in FileNet, the ability to manage video and audio.​"

"Needs a better administration tool."

"The application's processing engineer needs to be more advanced."

"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."

"FileNet is quite expensive, although Documentum is expensive too."

"The tool is expensive, and I rate its pricing a ten out of ten."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."