Service and Support
Fortify Software Security Center customer service and support receive mixed feedback. Many find responses slow and setup documentation unclear, making it challenging to follow. Some report improvement post-acquisition by OpenText, with increased support channels like forums and live chats. However, several still express dissatisfaction, highlighting the need for more responsive assistance. While some appreciate the professional services and direct support line, others rate the service quality low, mentioning unresolved tickets and reliance on direct contacts.
Deployment
Initial setup experiences with Fortify Software Security Center vary. Some users find it complex, particularly with integration and inadequate support, while others find the process straightforward, requiring one experienced person. Setup durations range from a few weeks to six months. Documentation is praised, although some report needing additional technical expertise due to prerequisites like Java JDK. Installation can take only a couple of hours, suggesting that setup complexity differs based on user expertise.
Scalability
Fortify Software Security Center is scalable, though it relies on adequate licenses. Users find it serves its purpose without hitting capacity. While some users find scaling simple by adding sensors and controllers, others encounter difficulties due to multiple components, rating scalability lower. It is primarily utilized by security teams, with limited extensions to developers. The typical user base varies, ranging from small teams to larger groups, and scaling experiences differ among organizations.
Stability
Fortify Software Security Center is deemed stable, with users expressing satisfaction in its performance. Many note its stability with scores ranging from seven to eight out of ten. It is utilized by prominent US banks and military institutions, highlighting its scalability and reliability. Users report no significant stability issues, though the implementation process is challenging. The stability has left users quite comfortable with its consistent operation.
