What is our primary use case?
Flexera Cloud Cost Management enables us to view our costs, identify areas of cost avoidance or savings, and assists us with budgeting. We can identify duplication in capability and recognize instances that may not be used or provide value to the organization, allowing us to displace, stop, or decommission them. This helps us plan better when we anticipate growth, as we can see what that growth and associated costs would look like, enabling us to establish the correct figures for the next financial year.
The solution is primarily used from a software asset management perspective to ensure compliance and mitigate risks around cost or unplanned expenses. It also supports us in financial budgeting and planning for renewals.
What is most valuable?
Flexera Cloud Cost Management provides real-time live data that allows us to see realistic projections based on trends we anticipate, showing where we could possibly end off by year-end. All of this is linked to our contract terms and conditions and how we use the capability.
Because we have such a large organization, we do not always have a true source of information or data. Having this capability gives us tangible data that can be used for decision making. Recently during renewal discussions and when integrating another entity within the organization, a simple view of the statistics and cost implications of different options allowed us to run simulations in real time. This helps us make better decisions.
What needs improvement?
While the solution works well, perhaps because we are still in the early stages of becoming familiar with the technology, I would appreciate improvements in the SaaS environment. Specifically, I would want purchase orders created from an on-premises licensing perspective to be replicated or pulled through from a SaaS visibility view so that licensing tracking happens seamlessly. I believe this is possibly feasible, however it is not currently the case for our estate, though it could be something we need to enable. Additionally, I would appreciate easier enablement of any APIs needed and any administrator-managed or console-managed software for the ability to plug into those systems seamlessly. This would be a strong selling point for me.
I would also appreciate the ability to see actual usage on the on-premises instance as much as we do from the SaaS solution. Being able to see when the software was last used by a user according to defined criteria, such as within 90 or 120 days, would be valuable. While it is good to see that software is licensed and installed, knowing when it was last accessed and how long it was used, or the frequency of use by that user or application, would provide critical insight.
The licensing matrix also has limitations that I wish were easier to manage. While I understand it does not offer an option to create custom criteria, there are instances where customization is necessary. For example, transactional licensing with Adobe e-signing does not have a standard way to track usage. DocuSign envelopes cannot be tracked through the system. The same applies to signing hub solutions where OTPs and SMSs generated with each transaction cannot be tracked, and this has financial implications for the business and value for management since this is how vendors bill us. Having a second resource to validate the information that vendors provide would be beneficial.
For how long have I used the solution?
I have been using Flexera Cloud Cost Management since last year in September, so approximately four to six months now with Flexera One edition.
What do I think about the stability of the solution?
There are no issues so far.
What do I think about the scalability of the solution?
Not yet, because right now we are still rationalizing and analyzing the data. Potentially in a year or two, we will start seeing that benefit or return on investment and even fewer resources needed to work on it. Currently there is a significant amount of data we need to fix in the system because we migrated from an old platform to a new platform and carried irrelevant or even incorrect data across. However, I can already see from the items we are adding from scratch that there is considerable potential and benefit.
How are customer service and support?
Customer service is great because we have a managed services agreement with our vendor.
Which solution did I use previously and why did I switch?
We used Flexera, the on-premises platform before Flexera One edition was available.
How was the initial setup?
The setup or configuration is where I got involved, along with maturing the front end, which is ongoing. It is not as difficult as one would expect it to be, but it is also exciting because it presents a learning opportunity. We are taking the difficulties as opportunities for growth.
What about the implementation team?
The implementation team is a partner of ours with whom we have worked extensively for years. We rely on them for other services and have collaborated with them for years.
What's my experience with pricing, setup cost, and licensing?
The pricing conversation was above my level of involvement. I remember briefly discussing the cost and had an understanding that there would be an expense associated with upgrading from the older version of Flexera to Flexera One edition that we have now. The pricing is not really my area of conversation.
Which other solutions did I evaluate?
I am aware that there were some applications we considered. From an AWS perspective, there was Cost Explorer. I am not certain what it is called there. There was something of similar significance from Azure, but not a native tool that covers all IT costs in one go or specifically from a software metering capability.
What other advice do I have?
I would recommend trying Flexera Cloud Cost Management. Just be clear on how your environment is configured because many people discover after the fact that there could have been a different approach. Get your architecture governance forum involved beforehand so you can strategize accordingly and determine the best implementation plan for your organization.
I believe we have covered all of the obvious points at this stage. From a tooling perspective, I would be interested to know whether the tool has the ability to pull inventory from other SaaS applications hosted by third parties. I am thinking of applications such as Splunk, which I did not see available. I am uncertain whether the platform will mature to include these capabilities in the future. Additionally, I do not currently have access to D-Bolt type licensing applications where the metric is per ATM, but for a financial services organization such as ours, how do we ensure compliance in those environments? These are considerations I am thinking about, along with CGI type licensing models where we track transactions and bank transactions with formulas applied to count exactly how many transactions occur. Will Flexera Cloud Cost Management ever mature to that level of measuring complicated licensing models?
I would rate this solution a nine out of ten overall.