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IT manager at a tech services company with 1,001-5,000 employees
Real User
Top 10
Versatile, scalable, and has a very useful single user interface
Pros and Cons
  • "It's very, very versatile."
  • "Technical support could be better."

What is our primary use case?

We are primarily using the solution as a cloud observability platform.

Most use cases are related to service operations, not security operations. This is due to the fact that in security operations our company uses Splunk and other platforms. In this case, in my team, we are using Devo for service operations requirements. We correlate across metrics and trace on that data to understand root causes. For example, we'll look at metrics in jobs, time processes, root cause investigations where we have fails, job performance, deals, payments, et cetera. 

What is most valuable?

With Devo, you integrate and run as a fully managed service. We are very interested in the total of severability for IT and the organization all in a one user interface. With Devo, all analysis is done in a graphical user interface. That gives our analysts the confidence to investigate a problem and fix it.

For example, we can have a lot of matrices and trace data in a single user interface. We can eliminate swivel chair analysis among tools for a streamlined workflow that gives us the most direct path to the root course. 

Devo provides great structural data. Its business-rich data set means better, smarter machine learning and this leads to a smarter analysis of anomalies and a stronger predictive analysis.

Devo, unlike other vendors, doesn't charge extra for playbooks and automation. 

It's very, very versatile. 

Service Operations is a tool inside the product. It offers a constant standard with advanced machine learning. The Devo machine learning workbench also enables you to bring in your own custom-built machine learning models. This is very interesting for us.

What needs improvement?

I need more empowerment in reporting. For example, when I'm using Qlik or Power BI in terms of reporting for the operations teams they also need analytics. They also need to report to the senior management or other teams. The reporting needs to be customized. You can build some widgets in terms of analytics and representations, however, I want to export these dashboards or these widgets in a PDF file. While you can explore everything as a PDF, it's not very complete. I am missing some customization capabilities in order to build a robust, meaningful report.

The initial setup is a little complex.

Technical support could be better.

There do seem to be quite a few bugs within the version we are using.

In the next update, I'd like it if they explain more about the Devo framework. The Devo framework is a tool inside the product. It's a prototype. It is a tool that provides to the customer a map of processes or a workflow, for example, with an HTML application with a front end. My understanding is that each component of this front attaches data with the queries. It might be customized. I'd like to generally understand this better.

I'd like to understand DevoFlow. Up to now, usage could send data to the platform, retrieve it and enrich it by generating graphs and analytics. However, it's my understanding that Flow provides users the ability to process the data in real-time by defining complex workflows as soon as data arrives in the platform so that you can make analytics in a sequence. I'd like to better understand these new capabilities.

For how long have I used the solution?

I've been working with the solution for one and a half to two years or so. 

What do I think about the stability of the solution?

At this moment I consider the solution to be stable. However, I find that I perform any little fixes throughout a project. There are bugs here and there that I do contend with. I'd prefer to have these fixed as opposed to having to install a whole new version.

What do I think about the scalability of the solution?

In the beginning, there were not more than 20 to 25 users. However, our objective remains to get 100 people on the product. We add them little by little due to the nature of our projects.

In terms of scalability, it's a product well-focused on expansion. As a SaaS, they provide you more architecture, more machines in terms of performance, et cetera. We're quite happy with its capability to expand.

How are customer service and technical support?

Technical support needs to be more direct. For example, when we submit a ticket, the support team will delegate a task to the operations team, for example, or various other teams. This muddles the transparency. We're unsure as to who is in charge of fixing the problem. I simply want an answer to my problem and I want them to fix it and tell me what is wrong. I don't need to know it was sent here, there, or there. We are not 100% satisfied with the level of service provided to us.

How was the initial setup?

The initial setup was a little bit complex, however, we had great support from the Devo team. We are using the public cloud - not on-premise. They provided us the infrastructure. The complexity was mostly around how to build the VPN securitization, the tunnel, as this tunnel was built by us, not by Devo. We, therefore, had to build a lot of technical tests of communications. This was complex.

With Devo, we have to connect by LLDP protocol. For example, Devo at the beginning shows the users as an email and a password. In our company, we needed to connect this mechanism of access to our own mechanism of the corporation. We had to deal with the protocol of connectivity of users, FSAA, for example. Sometimes this was difficult and we had to make a lot of test connections, et cetera.

There isn't too much maintenance required. Devo provides the product. I have to ensure that the mechanism of communication is stable and in continuous service. Our VPN with the tunnel is the responsibility of us while the persistence of data and the performance of searching data representation is the responsibility of Devo.

What about the implementation team?

Devo assisted us with the implementation process.

What's my experience with pricing, setup cost, and licensing?

Devo, like other vendors, doesn't charge extra for playbooks and automation. That way, you are only paying for the side on the data ingestion. If you sign a contract, you are able to process as much as 500 gigabytes per day. With this price, you can connect 10 people, 20 people, 18 people, 80 people - it's very good. It's very efficient in terms of the cost of the license. 

Depending on if you are ingesting more than you sign up for, you have to pay more. There is potential for extra costs only in this one aspect, and not in the other services, or in other people who connect to the product. 

Devo provides you professional services. Professional services is a manner to give service to the clients in terms of consultants. Expert consultants help the customer to design the business case and can show them how to build it. This is an extra option, for people who want to take advantage of their insights.

Which other solutions did I evaluate?

I have done a lot of assessments with Devo against other products such as Elasticsearch, Kibana, Splunk, and Datadog, among others.

What other advice do I have?

We're just customers and end-users.

We are using the most recent version of the product.

We are using Devo in a public cloud with some other web service we have secured with a VPN built in the company so that it's tunnel secured.

I would rate the solution at an eight out of ten. If the solution required fewer fixes and was a bit more flexible, I would rate it higher.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Founder & CEO at a security firm with 10,001+ employees
Real User
A robust solution than can handle complex operations and analytics, but the reporting capabilities are limited
Pros and Cons
  • "It's a robust, mature product and you can do some really complex operations and analytics."
  • "You have limited reporting capabilities and I wouldn't choose ArcSight Logger for this purpose."

What is our primary use case?

ArcSight logger was used for storing your logs, long-term, in a structured way. You can search in it, you can structure your data in it, and you can generate simple reports. 

What is most valuable?

It's a robust, mature product and you can do some complex operations and analytics.

For correlation and structuring data, it's very good.

It's a secure platform.

What needs improvement?

ArcSight Logger is an outdated product. It hasn't been changed in the last ten years. I think that it's a product that will disappear and there are better platforms that you can use.

You have limited reporting capabilities and I wouldn't choose ArcSight Logger for this purpose. I would prefer to go with Elastic or Splunk.

You can do reporting but it's not up to date in terms of interactive reports that are presented well.

I was looking for a SIEM solution. ArcSight has ArcSight VSM, which is a pretty good product, but what I see on the market now is that is it being caught up by newer, more intuitive applications like Splunk. I wanted to have some deep technical insight in comparison of the two platforms.

If you have a product that hasn't evolved in 10 to 12 years then you have to start looking at other products. Many solutions were implemented and were useful at the time, but are outdated now.

In terms of features such as anomaly detection, or machine learning, or building apps on top of it, it's either not there or it's very limited.

With technical support, in the past when it was ArcSight, it was very good. However, when it moved to HP, then Micro Focus, the quality deteriorated. You could see that the knowledge was disappearing in the company.

They would benefit from having real clustering with some kind of high availability setup, but it's not clustering as it is in Elastic, where you put in a node and cluster and it all works together. It needs improvement and it should be much better. Also, the user interface is outdated, the search could be faster, and the integration with big data solutions isn't great for input and output.

For how long have I used the solution?

I am an expert with ArcSight, in all of their products. I have been working with them for 15 years.

What do I think about the stability of the solution?

It's a stable product.

How are customer service and technical support?

I don't call support as I have 15 years of experience. I have more experience than support, but it used to be good.

What other advice do I have?

We are involved with technology that allows us to solve problems for clients that they cannot solve themselves. These are often complex environments.

This solution has still been in use over the past year. We have a client who has the full ArcSight Suite. We are working on a solution to phase out Logger in the coming year and replace it with Elastic or Splunk. We can replace ArcSight entirely by Splunk and use Elastic for fast search. We think that there is more progress in that platform.

I would rate this solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Specialist: IT Enterprise Systems at a comms service provider with 501-1,000 employees
Real User
Top 20
Good interface and log search functionality but could use better pricing
Pros and Cons
  • "The interface of the solution is good."
  • "The pricing of the solution could be improved."

What is our primary use case?

I primarily use the solution for a basic login switch. 

It's a centralized login server for us. When we have some incident or some log that we want to query, instead of querying directly to its server we analyze the logs and create our own specific queries.

What is most valuable?

The log search functionality is very good.

The alerts, based on patterns, is quite useful.

The interface of the solution is good.

The dashboard offers good functionality.

What needs improvement?

The pricing of the solution could be improved.

The vRealize content packs should be able to pass more information from the UNIX log.

For how long have I used the solution?

I've been using the solution for four years.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

We have some issues regarding space management. We may need to get fully comfortable with the idea of deleting the old logs. We usually have some issues with space and it requires more intervention.

How are customer service and technical support?

We've been in contact with technical support in the past. They're quite good. We're satisfied with the level of service we've been provided.

Which solution did I use previously and why did I switch?

We're also using Elastic's X-Pack. There aren't too many differences between the solutions. To me, they are almost the same in terms of offering and functionality. The biggest difference is that Log Insight has some items built-in and Elestci requires you to do a few things yourself.

How was the initial setup?

The initial setup of the solution, as far as I can recall, was straightforward. There wasn't much complexity involved.

What other advice do I have?

I personally am not actively using the solution for searching for logs or creating log analysis. I'm just using it for a few needs here and there when we have some requirements.

It depends on a company's use cases, but I would advise that if they've got the infrastructure and it is all based on VMware, they should use Log Insight despite the price. I personally have more preference for the open-source tools but because of the price, also. However, Log Insight is quite good and very useful. 

I'd rate the solution seven out of ten. It's a good product, but it has room for improvement and could improve upon the pricing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Wazuh, Splunk, Elastic, and other competitors of Elastic Beats. Updated: January 2022.
563,780 professionals have used our research since 2012.