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Creatio Sales pros and cons

Vendor: Creatio
4.4 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Sales Creatio is an intuitive, low-code CRM platform that is easy to integrate and use.
Creatio offers a flexible and customizable platform, as there is no CRM as flexible as Creatio.
The scalability and user-friendliness of Creatio improve workflow efficiencies and streamline employee communications.
Pricing of Creatio is competitive, with costs significantly lower than other companies.
Creatio Academy supports with extensive materials, including step-by-step instructions.

CONS

Sales Creatio requires improved email integration with Outlook.
Marketing features need enhancement.
The mobile app lacks intuitiveness and needs significant improvement.
Customization within Sales Creatio relies heavily on dedicated resources for feature optimization.
Creatio lacks adequate out-of-the-box connectors and custom integration capabilities.
 

Creatio Sales Pros review quotes

Yevhen Yukhno - PeerSpot reviewer
CEO at B-OS, Unipessoal Lda.
Dec 31, 2025
The initial setup for Creatio is not complicated because they have a big department called Creatio Academy, which provides many materials, including videos and PDF files with step-by-step instructions.
reviewer2756031 - PeerSpot reviewer
Associate Product Consultant at a tech services company with 201-500 employees
Sep 10, 2025
When comparing to other tools such as Salesforce, which I find complicated to work with personally, Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
HB
Senior Sales Manager at a tech services company with 1-10 employees
Apr 4, 2024
Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option.
Learn what your peers think about Creatio Sales. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
912,818 professionals have used our research since 2012.
HB
Senior Sales Manager at a tech services company with 1-10 employees
Aug 7, 2025
Some of the best features of Sales Creatio are end-user ease of use, user interface, and speed of data entry, and the abundance of features at a very low cost is also notable.
it_user1755615 - PeerSpot reviewer
Founder and CEO at Praxi Solutions, Inc.
Jan 5, 2022
Intuitive, low-code CRM platform that's easy to integrate and use.
HB
Senior Sales Manager at a tech services company with 1-10 employees
Nov 2, 2021
Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.
reviewer1256835 - PeerSpot reviewer
ImDigital at a consultancy with 1-10 employees
Feb 18, 2022
I like Creatio's workflows, automation, and no-code features that we can update as we wish.
it_user1672977 - PeerSpot reviewer
CEO at PeerSpot
Dec 23, 2021
There's not a single CRM out there that is quite as flexible as Creatio CRM.
reviewer1272216 - PeerSpot reviewer
Associate Consultant at a university with 201-500 employees
Nov 29, 2023
With Sales Creatio, you can have a customer service review, and it is GDPR compliant.
NB
IT Manager
Aug 16, 2018
Very helpful, very professional, I like their technical support.
 

Creatio Sales Cons review quotes

Yevhen Yukhno - PeerSpot reviewer
CEO at B-OS, Unipessoal Lda.
Dec 31, 2025
It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments.
reviewer2756031 - PeerSpot reviewer
Associate Product Consultant at a tech services company with 201-500 employees
Sep 10, 2025
The mobile application gave us many issues as it appeared poorly developed. The client was not satisfied with the mobile application and raised concerns about it.
HB
Senior Sales Manager at a tech services company with 1-10 employees
Apr 4, 2024
The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved.
Learn what your peers think about Creatio Sales. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
912,818 professionals have used our research since 2012.
HB
Senior Sales Manager at a tech services company with 1-10 employees
Aug 7, 2025
The only improvement needed in Sales Creatio is probably more straightforward email integration with Outlook.
it_user1755615 - PeerSpot reviewer
Founder and CEO at Praxi Solutions, Inc.
Jan 5, 2022
The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement.
HB
Senior Sales Manager at a tech services company with 1-10 employees
Nov 2, 2021
On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature.
reviewer1256835 - PeerSpot reviewer
ImDigital at a consultancy with 1-10 employees
Feb 18, 2022
Creatio's mobile app could be more intuitive.
it_user1672977 - PeerSpot reviewer
CEO at PeerSpot
Dec 23, 2021
Out of the box connectors are great, but the ability of what is there versus other CRMs is limited.
reviewer1272216 - PeerSpot reviewer
Associate Consultant at a university with 201-500 employees
Nov 29, 2023
Sales Creatio should include better customizations.
NB
IT Manager
Aug 16, 2018
To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that.