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Zendesk Guide vs Zoomin comparison

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3,193 views|2,727 comparisons
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155 views|46 comparisons
Featured Review
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: January 2022.
564,322 professionals have used our research since 2012.
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Pricing and Cost Advice
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
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    Questions from the Community
    Top Answer: 
    What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's… more »
    Top Answer: 
    We found the solution to be a bit expensive. We were using the level just below enterprise grade. There aren't really any extra costs beyond the standard licensing.
    Top Answer: 
    If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most… more »
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    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

    At Zoomin, our mission is to leverage your product content to ensure success throughout the customer journey. We strive to provide a robust and innovative content publishing platform which allows you to provide information consistently across all customer touchpoints. Once your content is published, we give you detailed analytics on customer interactions with your content, extracting actionable insights that grow your business and reduce your costs. From your documentation portal to your social community, from web search to connected devices, with Zoomin your content will always be there for the people who need it: your customers.

    Learn more about Zendesk Guide
    Learn more about Zoomin
    Sample Customers
    Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
    Avaya, Invidi, Dell, ServiceNow, Intel Security, Fujitsu, Ping Identity, Jive, Apptio, Cisco, RSA, Hitachi, Aternity
    Top Industries
    Computer Software Company25%
    Financial Services Firm13%
    Construction Company8%
    Non Profit8%
    Computer Software Company29%
    Comms Service Provider21%
    Insurance Company4%
    No Data Available
    Company Size
    Small Business43%
    Midsize Enterprise36%
    Large Enterprise21%
    No Data Available
    Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: January 2022.
    564,322 professionals have used our research since 2012.

    Zendesk Guide is ranked 2nd in Knowledge Management Software with 6 reviews while Zoomin is ranked 11th in Knowledge Management Software. Zendesk Guide is rated 7.6, while Zoomin is rated 0.0. The top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". On the other hand, Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and Freshservice, whereas Zoomin is most compared with .

    See our list of best Knowledge Management Software vendors.

    We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.