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Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
At Zoomin, our mission is to leverage your product content to ensure success throughout the customer journey. We strive to provide a robust and innovative content publishing platform which allows you to provide information consistently across all customer touchpoints. Once your content is published, we give you detailed analytics on customer interactions with your content, extracting actionable insights that grow your business and reduce your costs. From your documentation portal to your social community, from web search to connected devices, with Zoomin your content will always be there for the people who need it: your customers.
Zendesk Guide is ranked 2nd in Knowledge Management Software with 6 reviews while Zoomin is ranked 11th in Knowledge Management Software. Zendesk Guide is rated 7.6, while Zoomin is rated 0.0. The top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". On the other hand, Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and Freshservice, whereas Zoomin is most compared with .
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