Syncro offers a comprehensive platform designed for managed service providers. Equipped with powerful automation tools, it enhances efficiency by streamlining processes.
Syncro integrates management tools and automation features to optimize business functionality. It supports ticketing, billing, and remote monitoring for service providers. Developed for those seeking robust operational tools, Syncro ensures efficient business management with a user-focused design that aims to meet advanced industry demands.
What are the most important features of Syncro?
- Automated Billing: Streamlines invoice generation to enhance payment accuracy.
- Remote Monitoring: Provides real-time insights into client systems for immediate issue resolution.
- Ticket Management: Facilitates efficient client interaction and problem tracking.
- Integration Capability: Seamlessly connects with popular tools for enhanced productivity.
- Asset Management: Tracks client assets to maintain comprehensive records.
What benefits or ROI can Syncro users look for?
- Increased Efficiency: Automation reduces operational time and errors.
- Cost Savings: Optimized workflows translate into reduced labor costs.
- Improved Client Satisfaction: Rapid response tools enhance service quality.
- Scalability: Adaptable for business growth and increased workload handling.
In industries such as IT services, Syncro assists in managing and automating tasks to reduce manual workload. Its implementation allows for improved service delivery in tech support, enhancing the ability to support client infrastructures efficiently.
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help.
TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors).
Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration
TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance
Result at our global customer base : 98% customer retention rate
99% of our implementations within budget and timeframe
90% up and running within 3 month
NPS score of 35 (4500 cusotmers)
98% customer recommondation score
4,7 score at Gartner Peer Insights
Our ecosystem consist of :
4500 customers across 45 countries
> 300.000 daily users
> 15.000.000 supported end-users
40+ partners
What makes TOPdesk unique?
• ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management
• License based on end users or service agents, whateveris best for you
• Unlimited number of assets or self service users
• Easy to implement: get up and running quickly
• Choose between on-premises or SaaS
