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Prisma Access Browser vs Symantec Secure Web Gateway comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iboss
Sponsored
Ranking in Secure Web Gateways (SWG)
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
24
Ranking in other categories
Internet Security (3rd), Web Content Filtering (1st), Cloud Access Security Brokers (CASB) (6th), ZTNA as a Service (6th), Secure Access Service Edge (SASE) (6th)
Prisma Access Browser
Ranking in Secure Web Gateways (SWG)
16th
Average Rating
8.0
Reviews Sentiment
4.4
Number of Reviews
4
Ranking in other categories
Enterprise Browsers (1st)
Symantec Secure Web Gateway
Ranking in Secure Web Gateways (SWG)
27th
Average Rating
6.6
Reviews Sentiment
5.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Secure Web Gateways (SWG) category, the mindshare of iboss is 3.4%, up from 2.2% compared to the previous year. The mindshare of Prisma Access Browser is 2.4%, up from 1.5% compared to the previous year. The mindshare of Symantec Secure Web Gateway is 1.4%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG) Mindshare Distribution
ProductMindshare (%)
iboss3.4%
Prisma Access Browser2.4%
Symantec Secure Web Gateway1.4%
Other92.8%
Secure Web Gateways (SWG)
 

Featured Reviews

Ashok Ananthula - PeerSpot reviewer
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
Cloud gateway has strengthened remote web security and now needs better Mac and ISP support
The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.
reviewer2750658 - PeerSpot reviewer
Consultant Avant Vente Cybersécurité at a comms service provider with 5,001-10,000 employees
Browser security has strengthened web DLP and protects unmanaged devices from data exfiltration
SD-WAN capability is another solution, and it is not Prisma Access Browser; we do not have SD-WAN capability with Prisma Access Browser. I would like to improve the private access to do the ZTNA. I think that Palo Alto has released the versions and integrated the private access in Prisma Access Browser, but I'm not sure. The feature that is missing in Prisma Access Browser is the capability to monitor the private access where a user can access a private app with authentication, posture, and granular access. Regarding the pricing aspect, many customers find that the solution is a little bit expensive. Palo Alto should reconsider the pricing as it is a bit expensive.
KK
Principal Consultant at CSaaS
Monitors traffic effectively but struggles with integration challenges
I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel. It should be more straightforward. I notice that customers work with partners, not directly with Symantec, relying on local company integrators for support. Symantec becomes the level two or level three support, which requires navigating through a supply chain that is quite extensive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"iboss is pretty scalable. They provide good support. The case managers you work with to coordinate what you need are pretty good."
"I would definitely recommend iboss for web filtering purposes to other organizations or individuals."
"We chose iboss for both zero trust and proxy (SWG) because their SWG was superior."
"The iboss solution gives me the ability to scan the traffic through all the ports, through all the 131,000 PCP and UDP ports, and with this ability, we have the granularity also for consults over social media and applications on mobile, and this is an advantage that the customers are looking for right now."
"The security aspect of the solution, particularly the malware behind it, is excellent."
"Deploying iboss leads to good return on investment, estimated around 70% to 80%."
"I would rate the technical support of iboss a solid 10 without a shadow of a doubt."
"From a use-case scenario, what I like the most is the plug-in. I like the fact that we can do the filtering of these devices offsite independent of the network they are connected to, and we do not have to have traffic coming back inside our network."
"Prisma Access Browser improves security because the browser is one of the attack surfaces, it needs more security on the endpoint device and standardization of device usage, and it also helps standardize the access policy to the internet."
"Prisma Access Browser is the most capable, advanced, and flexible product."
"The most interesting use case that interests our customers is the DLP features on Prisma Access Browser; it is a great DLP solution with watermark and prevents data exfiltration."
"It offers an easy initial setup."
"The most valuable feature is the endpoint security."
"I find the product to be very straightforward."
"We've tried other endpoint security solutions but this tool seems to be the best when specifically comparing the endpoint security features."
"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."
"The most valuable features are the website blocking capability and SSL interception."
"It is a stable solution."
"Scalability is not really any major issue, it is quite scalable and if we need to do more deployments, we just add them."
 

Cons

"Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern."
"I appreciate that iboss's single pane of glass console gives centralized visibility into web traffic, user activity, security policies, and alerts from one dashboard, allowing us to quickly investigate incidents and monitor policy violations without switching between multiple tools, improving operational efficiency; however, the dashboard customization and reporting could be more flexible."
"The area I would like to see improvement in is the ability with in the reporter to navigate directly to the content the user is traversing. It is kind of there, but it's not perfect. Quite frequently, I receive links that lead me to pages with error messages."
"The dashboards for local use could be better."
"Our iboss subscription access should be more secure with an OTP or VPN etc. It is easy to gain access if, for example, hackers obtain my username and password."
"The solution could be stronger on the integration side and offer more cloud applications like G Suite or Oracle."
"Sometimes the agent stops working in iboss, and we have to reinstall the agent."
"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."
"On a scale of one to 10, I would rate Palo Alto's customer service or technical support as three. Their support is very poor."
"Regarding the pricing aspect, many customers find that the solution is a little bit expensive."
"In the beginning, the solution may not be very user-friendly and could be complex."
"The maturity of the product needs improvement as the implementation is very complex."
"It's not user-friendly, and we end up making too many phone calls to get things fixed."
"I think the worst thing that we're experiencing is very poor and inadequate technical support."
"Difficult and time-consuming to deploy and update."
"The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now."
"The platform’s data center is not capable of managing most of the traffic."
"I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel."
"The reports could be better."
"AI-driven security could be helpful, yet how effective it will be remains unclear."
 

Pricing and Cost Advice

"It is probably in line with other solutions, but I do not deal with the financial side."
"It is expensive compared to one of its competitors."
"The overall pricing for iboss is very competitive and transparent."
"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."
"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."
"We have not priced the solution recently, but they were competitive with other vendors in the past."
Information not available
"Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."
"Symantec Secure Web Gateway is less expensive than one of its competitors."
"There is an additional charge for advanced security features."
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Use our free recommendation engine to learn which Secure Web Gateways (SWG) solutions are best for your needs.
914,262 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Comms Service Provider
8%
Construction Company
7%
Financial Services Firm
12%
Manufacturing Company
9%
Computer Software Company
7%
University
7%
Construction Company
21%
Comms Service Provider
10%
Financial Services Firm
8%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise8
Large Enterprise10
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

What needs improvement with iboss?
I think iboss could be improved by making reporting and dashboard customization more flexible, and simplifying troubl...
What is your primary use case for iboss?
I use iboss as a cloud-based secure web gateway to provide secure internet access, web filtering, and protect remote ...
What is your experience regarding pricing and costs for iboss?
My experience with iboss's pricing structure, setup cost, and licensing model has been positive, straightforward, and...
What needs improvement with Prisma Access Browser?
SD-WAN capability is another solution, and it is not Prisma Access Browser; we do not have SD-WAN capability with Pri...
What is your primary use case for Prisma Access Browser?
We are integrators, and we do not use Prisma Access Browser for our personal use or professional use; we use Prisma A...
What advice do you have for others considering Prisma Access Browser?
With granular policy enforcement, we can enforce policy for users, groups of users, or many domains; we can whitelist...
What is your experience regarding pricing and costs for Symantec Secure Web Gateway?
I believe that pricing is on par with peers. Symantec and other vendors offer discounts when cutting a deal with a cu...
What needs improvement with Symantec Secure Web Gateway?
AI-driven security could be helpful, yet how effective it will be remains unclear. I plan to evaluate whatever new fe...
What is your primary use case for Symantec Secure Web Gateway?
I find the product to be very straightforward. I just install it and forget it as it continuously monitors traffic. I...
 

Also Known As

iBoss Cloud Platform
No data available
Symantec Complete Website Security
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Lemonade, Rapyd, Telit Cinterion, Landry’s, Golden Nugget, Houston Rockets
Information Not Available
Find out what your peers are saying about Prisma Access Browser vs. Symantec Secure Web Gateway and other solutions. Updated: September 2026.
914,262 professionals have used our research since 2012.