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Symantec Identity Governance and Administration vs UserLock comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Omada Identity
Sponsored
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Identity Management (IM) (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Customer Identity and Access Management (CIAM) (3rd)
Symantec Identity Governanc...
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (11th), Identity Management (IM) (27th)
UserLock
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (20th), Access Management (25th)
 

Mindshare comparison

Identity Management (IM)
Authentication Systems
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Efrén Yanez - PeerSpot reviewer
Identifies, debugs and models the privileges of your organization, adapting it to business strategies.
* Identifies, debugs and models the privileges of your organization, adapting it to business strategies. * Helps discover roles based on available patterns ("basic roles" / "Iterated Search" / "Characteristic Roles" / "Rule Hierarchies Roles" / "User Hierarchy Based Roles" / "Structured Search" / "Obvious Roles"). * Enables review campaigns to certify user privileges, roles and resources, activating the RACI model in the process. * Identity Governance comes with Connector Xpress but if you have Identity Manager you can use the integration between them and import the information that comes from CA Identity Manager and its connectors. * Allows the construction of segregation of rights (SoD) rules by definition of the client and enables “detective" and "corrective" levels for violations of business rules policies. * Provides a set of SoD rules for SAP in order to apply "best practices" to this type of "endpoint" (more than 3,000 rules / Consult CA Technologies if available in last version). * Helps to analyze privileges to find points of cleaning and improvement (Similar Roles / Roles Hierarchy / dual link / Suspect connections / Collectors, etc.). * Regulatory compliance is one of the objectives of the solution. * Covers the life cycle of enterprise privileges and maintains the role model "shallow" or "deep" / "functional" or "granular per application". * Helps you take advantage of the Identity Governance on the portal but better if you integrate with Identity Suite (best user experience). * You can enable LDAP authentication (AD/others) or integrate with CA Single Sign-On for portal access. * Real integration between CA Identity Manager and CA Identity Governance for better use of compliance approved roles, data exchange, and improved customer experience. * Data Transformation available using PDI (Pentaho Data Integration) * New functionality when integrating with Identity Portal.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most appealing aspect of Omada Identity is its self-service upgrade system."
"User-friendly solution."
"It has a very user-friendly interface compared to what we are used to, and it is highly configurable. In the old solution, when we needed to do something, we had to have a programmer sitting next to us, whereas, in Omada Identity, everything is configurable."
"I appreciate all the support we receive from Omada."
"Omada's best feature is creating accounts, automatically assigning permissions, and distributing resources based on assignment policies."
"The key benefit of Omada Identity is maintaining complete control."
"Our customers have benefited from Omada Identity automating the certification process. Most of our customers were using manual methods for user access certification. With Omada Identity, you can automate almost all of it, which means that certification now becomes on demand. You don't have to wait for two or three months to execute a certification timeframe. Instead, you can do certifications as often as you want."
"The best feature in Omada Identity is that it enables us to implement standardized employee life cycle processes so that we don't have to create them ourselves. We can then use the standard workflows. The breadth and scope of the solution’s IGA features also fulfill our requirements."
"Word mining and risk campaigns are the most valuable features of this solution."
"Connector Xpress and Policy Xpress and the new interface."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"Governance."
"The solution is easy to scale."
"The automated provisioning feature has been very key from an identity management point of view."
"The scalability potential is there if a company needs to expand."
"It offers a nice price. It's mid-range."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience."
"It is not possible to customize reports on Omada Identity."
"Documentation can be improved. I have already filed a few suggestions to make documentation more clear and more representative of reality."
"Omada Identity has a steep learning curve."
"The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides."
"The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience. From a technical perspective, it is a very good product, but from an end-user experience perspective, it significantly lacks."
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"There are several areas for improvement in Symantec Identity Governance and Administration. They have no proper documentation on how to do backups. They also have a lengthy workflow process where we have to make some configurations to manage automation in the rules and in our tasks which takes time. We have to manually configure all the configuration files, and we cannot export users because there's no export system in Symantec Identity Governance and Administration. What we'd like to see in the next release of the solution is for them to make configuration and integration with other systems their top priorities. We have many API systems to manage, so hopefully, if they make these enhancements shortly, we can directly connect with our API systems when using Symantec Identity Governance and Administration."
"The support from Symantec Identity Governance and Administration could improve."
"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."
"We would like to see integration with analytics. Also, for them to be more efficient regarding discovering and implementing new rules."
"Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
"The Identity tool needs to do more kinds of reporting for audit purposes. It doesn't really track any of the metrics that are useful to us, at this point."
"They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector. Currently, there is no cloud version. It should have a cloud version."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"They are positioned at a good price point. They are lower than some of their competitors."
"The pricing is too high for SMBs."
"It is expensive. Fortunately, I had a very good procurement manager on my side, but they are expensive. The closest competitors are also very expensive. You get a full-fledged solution that can do everything you dream of, but you pay for everything."
"It is not cheap. It is expensive, but compared to what we did almost three years ago, it is value for money. It is worth it."
"The pricing is okay."
"From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses and maintenance on licenses."
"While Omada Identity carries a premium price tag, it proves to be cost-effective."
"Omada Identity offers a reasonable price point, but it will increase as we transition to the cloud."
"The connector is free, and bundled with the product."
"The price is based on the number of users."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
"Pricing and licensing models are adequate and reasonable."
"Compared to other options, CA products are not that expensive."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"The product has a good price in competition with another product with the same solution."
"The price is flexible for our existing customers."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
Computer Software Company
29%
Financial Services Firm
19%
Manufacturing Company
9%
Real Estate/Law Firm
8%
Government
11%
Manufacturing Company
8%
University
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What do you like most about Symantec Identity Governance and Administration?
The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements.
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensi...
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces...
Ask a question
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Also Known As

Omada Identity Suite, Omada Identity Cloud
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
No data available
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Acciona, Core Blox, DBS
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Microsoft, SailPoint, One Identity and others in Identity Management (IM). Updated: May 2025.
853,118 professionals have used our research since 2012.