Sprout Social vs UserVoice comparison

The compared Sprout Social and UserVoice solutions aren't in the same category. Sprout Social is ranked #1 in SC , with an average rating of 8.9, and holds a 7.9% mindshare in the category. UserVoice is ranked #7 in CFM , and holds a 4.2% mindshare. Additionally, 100% of Sprout Social users are willing to recommend the solution, compared to 100% of UserVoice users who would recommend it.

Sprout Social

Read 12 Sprout Social reviews

1,148 Views
654 Comparison Views

100% willing to recommend

UserVoice

Read 5 UserVoice reviews

236 Views
127 Comparison Views

100% willing to recommend

Sprout Social

UserVoice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Sprout Social and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about Sprout Social, HootSuite, Sprinklr and others in Social CRM.

To learn more, read our detailed Social CRM Report (Updated: March 2026).

Buyer's Guide

Social CRM

March 2026

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Helped 886,174 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sprout Social

Average Rating

8.6

Number of Reviews

Ranking in other categories

Social CRM (1st), Social Media Management Solutions (3rd), Social Media Analytics Software (2nd), AI Customer Experience Personalization (9th), AI Content Creation (4th)

UserVoice

Average Rating

8.6

Number of Reviews

Ranking in other categories

Customer Feedback Management (7th)

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Sprout Social is designed for Social CRM and holds a mindshare of 7.9%, down 11.9% compared to last year.
UserVoice, on the other hand, focuses on Customer Feedback Management, holds 4.2% mindshare, down 8.8% since last year.

Social CRM Mindshare Distribution
Product	Mindshare (%)
Sprout Social	7.9%
Sprinklr	10.8%
HootSuite	9.1%
Other	72.19999999999999%

Social CRM

Customer Feedback Management Mindshare Distribution
Product	Mindshare (%)
UserVoice	4.2%
Qualtrics XM Platform	12.1%
Sprinklr	8.9%
Other	74.8%

Customer Feedback Management

Featured Reviews

Joyce Mayor

Project Manager at Procter & Gamble

Unified social workflows have transformed reporting, listening, and engagement across channels

The best features Sprout Social offers are exceptional reporting capabilities and an intuitive user interface. I have several colleagues who use it to create posts, and the training takes about five minutes, especially for new users. Excellent customer service and a great social listening tool stand out as well. Aggregating mentions, quickly assessing the competitive landscape by channel, and excellent and highly responsive customer service are key strengths. I love the Sprout Social link feature to connect Instagram users with the URLs I am directing them to, and the flexibility to schedule across platforms in bulk or individually at optimal post times is valuable.

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it_user494850

Director of Client Support at a healthcare company with 51-200 employees

The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents.

I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those articles that are only visible to those clients. When I was with ReadyPoint, we had public content (applicable to every client) and private content (applicable only to one client's customizations, etc.). We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Sprout Social has positively impacted my organization through time saving, quick reporting, and easy connection to our social media platforms."

"Sprout Social is a great and top-notch tool primarily for scheduling and planning our social media content on different pages, with really great support and it is a very cost-effective tool."

"One of the biggest advantages of Sprout Social is its user-friendly dashboard and clear visual reports, which make it easy to interpret data and present insights to clients."

"Sprout Social has positively impacted my organization by helping support steady follower growth through consistent posting, improving efficiency with easy content planning and scheduling, and enabling us to track everything, which is something we could not do before."

"Sprout Social has positively impacted my organization; since we started using Sprout Social, we've seen time savings and streamlined operations, it has helped us measure and improve our productivity, it helped double our overall social following, and it saved considerable time by bulk scheduling campaigns without going to every different platform."

"Switching to Sprout Social saved our business and helped us achieve all we needed to achieve."

"Sprout Social has positively impacted my organization by saving us time and effort."

"Sprout Social has saved us a lot of time, provided the convenience of a single login to multiple socials, and requires less time for training, making it very easy to use and start using it."

More Sprout Social pros

"It has helped us to improve our response time to users, thus giving them a better experience from support."

"I can respond to customers extremely fast, which helps reinforce our company's image and culture as a friendly and responsive startup."

"If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!"

Cons

"Sprout Social could be improved in several areas. The user interface could be more user-friendly and intuitive for new users."

"I sometimes find it difficult to drill down into deeper analytics when using Sprout Social."

"As of now, I have been using Sprout Social for almost two years, but there are some glitches in the back-end; sometimes the posts are not integrated or do not come with the proper details, proper dates, or proper content."

"I believe technical support must be improved in Sprout Social."

"Sprout Social can be improved because the user experience of having hundreds of channels to navigate can be quite fiddly, especially when trying to bulk post."

"Sprout Social can be improved as it lacks native support for every social network."

"I wish the ability to tag other Facebook pages was a reality with Sprout Social."

"Additionally, it does not always support high-quality images or videos, and it is difficult to figure out how to get them into the platform."

More Sprout Social cons

"We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion."

"The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea."

"Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us."

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Construction Company

Manufacturing Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	11

No data available

Questions from the Community

What is your experience regarding pricing and costs for Sprout Social?

My experience with pricing, setup cost, and licensing is that Sprout Social delivers good value for the price, making it very cost-effective.

See all answers

What needs improvement with Sprout Social?

I wish the ability to tag other Facebook pages was a reality with Sprout Social. I think a partnership with unavailable platforms like Nextdoor would be a great improvement for my experience with S...

See all answers

What is your primary use case for Sprout Social?

My main use case for Sprout Social is social media scheduling, posting, and analytic reports, as it is a helpful tool with comprehensive reporting on social media accounts, detailing the campaign's...

See all answers

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Comparisons

HootSuite vs Sprout Social

Compared 17% of the time

Brandwatch vs Sprout Social

Compared 15% of the time

Sprinklr vs Sprout Social

Compared 12% of the time

Emplifi Social Marketing Cloud vs Sprout Social

Compared 10% of the time

More Sprout Social Competitors

No data available

Product Reports

Buyer's Guide

Sprout Social

March 2026

Download Sprout Social product report

Buyer's Guide

Qualtrics XM Platform vs. UserVoice

March 2026

Download UserVoice product report

Overview

Sprout Social is a comprehensive social media management platform that helps organizations streamline their social media presence. Its primary use case is to simplify the process of managing multiple social media accounts, scheduling posts, engaging with followers, and analyzing performance.

The most valuable functionality of Sprout Social is its unified Smart Inbox, which consolidates all social media messages, comments, and mentions into one place. This allows organizations to efficiently respond to customer inquiries, monitor brand mentions, and engage with their audience in real-time.

Sprout Social also offers robust scheduling capabilities, enabling users to plan and publish content across multiple social media platforms in advance. This feature saves time and ensures consistent messaging across channels.

Furthermore, Sprout Social provides in-depth analytics and reporting tools, allowing organizations to measure the impact of their social media efforts. Users can track key metrics, such as engagement, reach, and conversions, to gain insights and make data-driven decisions.

Sprout Social

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.

UserVoice

Sample Customers

Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith

PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora

Find out what your peers are saying about Sprout Social, HootSuite, Sprinklr and others in Social CRM. Updated: March 2026.

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886,174 professionals have used our research since 2012.

We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.