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Sprout Social vs UserVoice comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sprout Social
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Social CRM (5th), Social Media Management Solutions (5th), Social Media Analytics Software (4th)
UserVoice
Average Rating
8.6
Number of Reviews
5
Ranking in other categories
Customer Feedback Management (17th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Sprout Social is designed for Social CRM and holds a mindshare of 10.9%, down 11.4% compared to last year.
UserVoice, on the other hand, focuses on Customer Feedback Management, holds 7.4% mindshare, up 3.3% since last year.
Social CRM
Customer Feedback Management
 

Featured Reviews

Use Sprout Social?
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it_user494850 - PeerSpot reviewer
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents.
I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those articles that are only visible to those clients. When I was with ReadyPoint, we had public content (applicable to every client) and private content (applicable only to one client's customizations, etc.). We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Media Company
8%
Legal Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

No data available
 

Overview

 

Sample Customers

Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: June 2025.
859,957 professionals have used our research since 2012.