Sprout Social vs UserVoice comparison

Why PeerSpot?

The compared Sprout Social and UserVoice solutions aren't in the same category. Sprout Social is ranked #2 in SC , with an average rating of 8.3, and holds a 9.7% mindshare in the category. UserVoice is ranked #10 in CFM , and holds a 4.4% mindshare. Additionally, 100% of Sprout Social users are willing to recommend the solution, compared to 100% of UserVoice users who would recommend it.

Sprout Social

Read 17 Sprout Social reviews

3,554 Views
1,564 Comparison Views

100% willing to recommend

UserVoice

Read 5 UserVoice reviews

626 Views
288 Comparison Views

100% willing to recommend

Sprout Social

UserVoice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Sprout Social and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about HootSuite, Sprout Social, Salesforce and others in Social CRM.

To learn more, read our detailed Social CRM Report (Updated: October 2026).

Buyer's Guide

Social CRM

October 2026

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Helped 920,929 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sprout Social

Average Rating

8.2

Number of Reviews

Ranking in other categories

Social CRM (2nd), Social Media Management Solutions (3rd), Social Media Analytics Software (1st), AI Customer Experience Personalization (11th), AI Content Creation (4th)

UserVoice

Average Rating

8.6

Number of Reviews

Ranking in other categories

Customer Feedback Management (10th)

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Sprout Social is designed for Social CRM and holds a mindshare of 9.7%, up 7.9% compared to last year.
UserVoice, on the other hand, focuses on Customer Feedback Management, holds 4.4% mindshare, down 4.6% since last year.

Social CRM Mindshare Distribution
Product	Mindshare (%)
Sprout Social	9.7%
HootSuite	13.9%
Salesforce Marketing Cloud	6.2%
Other	70.2%

Social CRM

Customer Feedback Management Mindshare Distribution
Product	Mindshare (%)
UserVoice	4.4%
Qualtrics XM Platform	11.8%
Alchemer Mobile	7.5%
Other	76.3%

Customer Feedback Management

Featured Reviews

Mirella Karpiesiuk

Social Engagement Manager at a healthcare company with 10,001+ employees

Centralized social channels have transformed daily engagement and reporting workflows

Regarding how Sprout Social can be improved, these are very minor areas. Sometimes we have this metric called action rate, which reflects how fast a message has been touched in Sprout Social, whether that is the message being tagged, responded to, or closed out. Apparently, we cannot get a 100% action rate because some responses come in that are auto-replied to, and that action rate misses that. I think this is one thing that can be improved: figuring out how to count those auto-responded messages. This is a niche area. Outside of that, I do not have much advice for improvements in Sprout Social; I truly think it is a hub of value and provides a lot for us. The user interface is great; it is super friendly. For someone who has never touched it before, I knew where everything was and maneuvered through it within a week of using it. The integrations are seamless with all of our social media accounts: Reddit, YouTube, Instagram, Facebook, and all of that. We can also export data and PDF files, which helps us with other projects. I see very minimal improvements needed on my end; I think it is a very valuable program that we use.

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it_user494850

Director of Client Support at a healthcare company with 51-200 employees

The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents.

I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those articles that are only visible to those clients. When I was with ReadyPoint, we had public content (applicable to every client) and private content (applicable only to one client's customizations, etc.). We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have definitely seen a return on investment with Sprout Social, as it has led to time savings, improved efficiency, and financial returns since not everything had to be manually posted."

"The only outcome I have seen in my workflow because of Sprout Social is the time, as the same thing if I do manually will cost me around maybe one day or two days, and using Sprout Social this time has shortened to maybe one hour or one and a half hour maximum."

"One of the biggest advantages of Sprout Social is its user-friendly dashboard and clear visual reports, which make it easy to interpret data and present insights to clients."

"Sprout Social impacts my organization positively by allowing me to gauge the sentiment around different topics and helping me to stay on top of my social media growth and reporting."

"Sprout Social is the best; it is very good, actually, because I have used Intercom and Zendesk, but when I look at the different software I have used as a customer service agent, I would go for Sprout Social as it is more complete and easy to navigate."

"My main use case for Sprout Social is enterprise-level social media management and analytics, and I use it for all my social media operations, from publishing, customer care, and social listening through one channel."

"The best features Sprout Social offers are the ability to post across all platforms from one place, the ability to review the performance of this post in one place, and also the ability to combine all the analytics from all these platforms into one report."

"Sprout Social has positively impacted my organization with enhanced engagements, enhanced reach for our social posts, and better ROI for our investment in our social channels."

More Sprout Social pros

"I can respond to customers extremely fast, which helps reinforce our company's image and culture as a friendly and responsive startup."

"If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!"

"It has helped us to improve our response time to users, thus giving them a better experience from support."

Cons

"Sprout Social could be improved by being able to schedule out Stories, which is a current limitation."

"There is a limitation for us with Sprout Social in publishing boosted content within LinkedIn, and we would appreciate that to be improved."

"My advice to others considering Sprout Social is that I believe it is a good platform to use temporarily for some clients, but it does not scale well for growth."

"I know Sprout Social is expensive; it is on the higher side."

"It is not perfect. Sometimes its information or its syncing to platforms is clunky, so you end up having slightly wrong information or data."

"Currently, in the pilots that I have done, I have not found it to be very highly accurate, so there is a felt need to get improvements in those areas."

"Sometimes, when it comes to user experience, it's really hard to tag businesses in the copy because the way they appear in the dropdown is really slow, and it doesn't always find them, even when I use the at symbol to tag them."

"Sprout Social can be improved because the user experience of having hundreds of channels to navigate can be quite fiddly, especially when trying to bulk post."

More Sprout Social cons

"The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea."

"We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion."

"Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Outsourcing Company

13%

Manufacturing Company

10%

University

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	18

No data available

Questions from the Community

What is your experience regarding pricing and costs for Sprout Social?

We do not mind the setup cost because the organization provides whatever we are asking for, and we are just working on it. We do not know much about pricing and setup costs as we have a separate te...

See all answers

What needs improvement with Sprout Social?

I think enhanced AI features as well as APIs to talk to CRM programs would certainly make Sprout Social more efficient. Regarding Sprout Social's AI capabilities, I currently think they manage it w...

See all answers

What is your primary use case for Sprout Social?

My main use case for Sprout Social is management of the social media channels at Harman, where we manage it for eight plus brands across key platforms like Facebook, Instagram, LinkedIn, TikTok, an...

See all answers

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Comparisons

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Compared 14% of the time

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Compared 10% of the time

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Compared 9% of the time

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Compared 7% of the time

Salesforce Marketing Cloud vs Sprout Social

Compared 7% of the time

More Sprout Social Competitors

Qualtrics XM Platform vs UserVoice

Compared 32% of the time

Sprinklr vs UserVoice

Compared 28% of the time

Unwrap.ai vs UserVoice

Compared 13% of the time

BMC Helix ITSM vs UserVoice

Compared 11% of the time

More UserVoice Competitors

Product Reports

Buyer's Guide

Sprout Social

October 2026

Download Sprout Social product report

Buyer's Guide

Qualtrics XM Platform vs. UserVoice

September 2026

Download UserVoice product report

Overview

Sprout Social provides social media management solutions with strengths in scheduling, analytics, and audience insights, assisting businesses in refining strategies.

Known for its intuitive interface and unified platform, Sprout Social supports efficient management across networks like Instagram, Facebook, and Twitter. It facilitates campaign coordination, communication centralization, and derives insightful reports on audience interactions. The platform’s social listening aids in tracking mentions and engaging with followers. Despite acclaim for its features, challenges include high pricing and a learning curve due to feature complexity. Feedback calls for improved data customization, image support, and third-party integrations.

What are the key features of Sprout Social?

Post Scheduling: Efficiently plan and automate posts across multiple accounts.
Smart Inbox: Centralizes messages from all social networks for streamlined communication.
Advanced Analytics: Offers comprehensive insights into audience engagement and performance metrics.
Social Listening: Monitors brand mentions for improved interaction and responsiveness.
Content Planning: Supports structured scheduling and publication to maintain brand consistency.

What benefits or ROI should users look for?

Time-Saving: Features like bulk scheduling enhance productivity and efficiency.
Audience Engagement: Detailed analytics help improve strategies and increase interaction rates.
Campaign Coordination: Centralized communication simplifies cross-platform management.
Brand Consistency: Ensures uniform messaging and adherence to brand guidelines.

In healthcare, there is a need for more tailored tools and templates. The industry seeks enhancements in analytics, scheduling, and integration capabilities. Non-marketing teams require simplified access to analytics and smoother integration with a broad range of social networks, including TikTok.

Sprout Social

UserVoice offers an effective platform for collecting and integrating user feedback into business processes to enhance product development and customer satisfaction.

Many organizations utilize UserVoice to manage customer feedback and improve decision-making. Its ability to consolidate user input allows businesses to prioritize features and updates. UserVoice transforms user suggestions into actionable insights that drive product innovation. Its scalable nature and integration capabilities make it suitable for teams of all sizes, supporting a customer-centric approach to product improvement.

What features make UserVoice valuable?

Feedback Management: Centralizes feedback collection to streamline user suggestions.
Prioritization: Allows businesses to prioritize features based on user demand.
Integration: Compatible with other systems to enhance workflow and data analysis.
Customizable Dashboards: Provides tailored insights through user-specific dashboards.

What benefits should users consider?

Enhanced Decision-Making: Data-driven insights improve strategic planning.
Increased Customer Satisfaction: Aligns product development with user needs.
ROI Improvements: Efficient feedback handling leads to resource savings.
Scalable Solutions: Grows with your company to meet evolving requirements.

UserVoice is implemented in sectors like tech, retail, and customer service, where businesses seek to harness user insights effectively. Companies in these industries use UserVoice to capture feedback seamlessly, drive product roadmaps, and foster a user-focused development cycle. Its flexibility and power make it a choice solution for enterprises prioritizing customer engagement.

UserVoice

Sample Customers

Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith

PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora

Find out what your peers are saying about HootSuite, Sprout Social, Salesforce and others in Social CRM. Updated: October 2026.

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We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.