Try our new research platform with insights from 80,000+ expert users

Software AG ARIS Process Mining vs Tungsten Insight comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Software AG ARIS Process Mi...
Ranking in Process Mining
8th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Business Performance Management (14th)
Tungsten Insight
Ranking in Process Mining
16th
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
3
Ranking in other categories
BI (Business Intelligence) Tools (42nd)
 

Mindshare comparison

As of January 2026, in the Process Mining category, the mindshare of Software AG ARIS Process Mining is 3.7%, up from 2.7% compared to the previous year. The mindshare of Tungsten Insight is 1.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining Market Share Distribution
ProductMarket Share (%)
Software AG ARIS Process Mining3.7%
Tungsten Insight1.9%
Other94.4%
Process Mining
 

Featured Reviews

Nupur Wadhwa - PeerSpot reviewer
Consultant 2 at Protiviti
Features build trust despite occasional server challenges
I tried using the cloud version of Software AG ARIS Process Mining multiple times, and when I connect to the client server and log in to their Software AG ARIS Process Mining, it becomes too slow. I'm not sure if it's a server issue or a Software AG ARIS Process Mining issue. The cloud version becomes quite slow when connecting through tools such as Citrix, which is not the case with IBM. Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
reviewer2005506 - PeerSpot reviewer
Major Account Manager at a computer software company with 51-200 employees
Great reporting and customizations with good reliability
A lot of the improvement is not so much the product as it is how it's deployed; it's about mapping against what you need to improve your processes, whether it's the Kofax kind of shows in the IDP. You've got process orchestration, extraction and robotic process automation, process orchestration, and then mobile. Tracking what you need out of those, either all five together or one of those separated out, is usually what's more critical. They do add capabilities to the tool. However, from our perspective as a consulting organization, the real key is whether you are getting the data you need to improve your process or if your reporting is not providing you with the desired information you need to improve your processes. If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For Software AG ARIS Process Mining, I would rate it number one among whatsoever tools I've used; the reason is the ease of use, and I have not come across a single feature that exists in other tools but is not found in Software AG ARIS Process Mining."
"One feature I found really cool was the Conformance Engine."
"It is a stable solution...I rate the technical support a ten out of ten...On a scale of one to ten, where one is difficult, and ten is easy, I rate the setup a nine."
"The interface is simplified and easy to use."
"It is very easy to work on the way the ETL happens in ARIS Process Mining."
"I have found Software AG ARIS Process Mining scalable."
"The initial setup is straightforward."
"You can easily customize reporting to pull the fields that interest you."
"It provides the ability to design applications directly."
 

Cons

"The installation is straightforward, we didn't have any technical issues with installing. However, we needed support to complete the implementation."
"I guess we have many unnecessary steps within our processes. There is room for automation and room for enhancement within our application portfolio management...In short, I would like to eliminate unnecessary steps in some processes in this solution."
"Installation takes too long, and if it goes under maintenance, it remains under maintenance for days."
"Customizing KPIs and building dashboards were not as intuitive as other similar tools."
"When the process models are transferred back to the design environment for further optimization and simulations, we need to see some improvements in the way the models get created in the design."
"There should be a single site for modeling and mining."
"The initial setup is complex and would be difficult to carry out without any training."
"It would be ideal if there were some standard forms that could be customized."
"If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing."
 

Pricing and Cost Advice

"It's highly-priced, so it's not exactly a cheap product...We are getting what we are paying for, so on a scale of one to ten, or one is low, and ten is a high price, I rate the pricing a nine out of ten."
"Looking at the value it gives, ARIS Process Mining's pricing is fair."
"The pricing is based on licenses."
"We pay for a license to use this solution."
Information not available
report
Use our free recommendation engine to learn which Process Mining solutions are best for your needs.
880,844 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Outsourcing Company
11%
Energy/Utilities Company
11%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise4
No data available
 

Questions from the Community

What is your primary use case for Software AG ARIS Process Mining?
I am using Software AG ARIS Process Mining. I've been working with Software AG ARIS Process Mining for almost three years, but specifically in mining, I would say for the last six to seven months, ...
What advice do you have for others considering Software AG ARIS Process Mining?
I work with process mining for Software AG ARIS Process Mining, though not extensively, but I know the features that it has. I've tried importing Visio flowcharts into both IBM and Software AG ARIS...
What needs improvement with Software AG ARIS Process Mining?
I tried using the cloud version of Software AG ARIS Process Mining multiple times, and when I connect to the client server and log in to their Software AG ARIS Process Mining, it becomes too slow. ...
Ask a question
Earn 20 points
 

Also Known As

ARIS Process Performance Manager
Kofax Insight
 

Overview

 

Sample Customers

AliCorp, Dubai Municipality, Encevo, PSA Groupe - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being named a market leader for Process Mining with more than 30 years of experience in the business process management market, serving users worldwide, from 1 user companies to the Fortune 500.
Infosys,HMI, krungsri, Cegeka
Find out what your peers are saying about Software AG ARIS Process Mining vs. Tungsten Insight and other solutions. Updated: December 2025.
880,844 professionals have used our research since 2012.