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ServiceNow Strategic Portfolio Management vs Targetprocess comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
ServiceNow Strategic Portfolio Management enhances team collaboration, cost visibility, business insights, and application consolidation for strong ROI.
Sentiment score
8.9
Targetprocess enhanced monitoring, planning, and collaboration while reducing costs and reliance on spreadsheets through improved transparency and data integration.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
IT Leadership at a computer software company with 201-500 employees
I have seen a return on investment through faster PI planning and backlog grooming, unified views across teams and portfolios, improved capacity planning, and forecasting.
Technical Lead at Cardinal Health
I have seen a return on investment with Targetprocess, including improvement in cycle time from 97 to 45 days by understanding the bottlenecks and flow improvements through visualization and tracking functionality.
Fleet Manager at UPS
Transparency has increased within and across our teams.
Project Manager at Target
 

Customer Service

Sentiment score
6.7
ServiceNow Strategic Portfolio Management generally receives praise for customer service efficiency, despite some inconsistencies and customization challenges.
Sentiment score
9.1
Targetprocess customer support is mostly praised as responsive and effective, with high ratings and occasional proactive engagement noted.
They have knowledgeable teams across all levels.
Senior Analyst at DXC Technology
They should improve vendor compliance to align with ServiceNow's strategy.
Head of Business Agility and Development at Aqarat Real Estate Development Company
While they have a skilled team, reaching the right resource can sometimes be a challenge.
IT Leadership at a computer software company with 201-500 employees
The customer support for Targetprocess is not very proactive twenty-four hours a day, seven days a week, but sometimes they are very active and helpful.
Senior Software Engineer at AT&T
The customer support for Targetprocess is one of the best
Technical Lead at Cardinal Health
Targetprocess customer support is great and responsive.
Fleet Manager at UPS
 

Scalability Issues

Sentiment score
7.7
ServiceNow Strategic Portfolio Management excels in scalability, supporting multiple functions and custom workflows across various enterprises efficiently.
Sentiment score
9.4
Targetprocess excels in scalability, efficiently handling growth, diverse projects, and large datasets while maintaining high performance and adaptability.
Scalability is critical for our clients as they deal with numerous projects and changes.
Head of Business Agility and Development at Aqarat Real Estate Development Company
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
BA at North America Direct, Inc.
Targetprocess is scalable because it handles even huge data sets easily while maintaining its performance, being fast and reliable.
Technical Lead at Cardinal Health
It is very highly scalable because it can handle all my organization's growth easily.
Fleet Manager at UPS
It is very scalable, handling my organization's needs in a perfect manner.
Project Manager at Target
 

Stability Issues

Sentiment score
8.2
ServiceNow Strategic Portfolio Management is highly reliable, with excellent stability and minor issues promptly resolved by support.
Sentiment score
9.2
Targetprocess is stable and reliable, though the dashboard may experience lag with large data sets.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
BA at North America Direct, Inc.
Targetprocess is very stable, although when dealing with huge data sets, the dashboard seems to lag.
Technical Lead at Cardinal Health
Targetprocess is very stable.
Project Manager at Target
 

Room For Improvement

ServiceNow Strategic Portfolio Management needs UI simplification, better integration, improved reporting, more automation, and enhanced documentation for usability.
Targetprocess needs better integration, user-friendliness, AI features, personalization, cost reduction, and performance improvements for large data dashboards.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Freelancer at a media company with 1,001-5,000 employees
Making the product more cost-beneficial would help more organizations consider investing in it.
Senior Analyst at DXC Technology
I would like to see improvements in Targetprocess, particularly in AI, as it is needed to allow users to better understand and interpret data.
Fleet Manager at UPS
The cost is somewhat high, especially for small organizations working on a tight budget.
Senior Software Engineer at AT&T
Dashboards with large data sets can cause performance lags or time-outs, and introducing more flexible, template-based RBAC configuration would be beneficial.
Technical Lead at Cardinal Health
 

Setup Cost

Enterprise buyers find ServiceNow Strategic Portfolio Management generally more expensive, suited for large organizations, with varied opinions on pricing.
Enterprise buyers generally find Targetprocess affordable, competitive, and easy to set up, though costs may rise with extensive use.
If a company is prepared to get a return on the investment, the price is worth it.
IT Leadership at a computer software company with 201-500 employees
It's a bit costly currently.
Senior Analyst at DXC Technology
The pricing is rated six, as it's relatively low-medium compared to other solutions.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The licensing cost is low and very straightforward.
Project Manager at Target
the cost is not very effective, especially for small organizations working on a tight budget
Senior Software Engineer at AT&T
The pricing, setup cost, and licensing of Targetprocess were cost-effective and relatively affordable.
Technical Lead at Cardinal Health
 

Valuable Features

ServiceNow Strategic Portfolio Management enhances project visibility and control with integration, flexibility, and advanced analytics for better decision-making.
Targetprocess enhances work management with seamless Jira integration, customization, transparency, and cost efficiency via AWS financial integration.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Senior Analyst at DXC Technology
Aligning the portfolio with overall strategy and goals is essential for success.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
IT Leadership at a computer software company with 201-500 employees
Targetprocess has positively impacted my organization by integrating seamlessly with AWS billing data for improved cost transparency.
Senior Software Engineer at AT&T
Targetprocess has positively impacted our organization by reducing waste through maximizing integrations, allowing us to move away from manual rate management and tracking, enabling greater visibility to portfolio change management, and enabling us to become more data-driven.
Technical Lead at Cardinal Health
Some of the best features Targetprocess offers include business strategy alignment, resourcing information, mapping of work being executed with business outcomes, and visibility across the enterprise portfolio.
Fleet Manager at UPS
 

Categories and Ranking

ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (7th)
Targetprocess
Ranking in Enterprise Agile Planning Tools
10th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
4
Ranking in other categories
Value Stream Management Software (5th)
 

Mindshare comparison

As of May 2026, in the Enterprise Agile Planning Tools category, the mindshare of ServiceNow Strategic Portfolio Management is 3.5%, down from 6.6% compared to the previous year. The mindshare of Targetprocess is 1.4%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management3.5%
Targetprocess1.4%
Other95.1%
Enterprise Agile Planning Tools
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.
Joseph  Washington - PeerSpot reviewer
Project Manager at Target
Visual workflow has improved planning and reporting and now supports data driven decisions
The best features Targetprocess offers include web-based administrators of this application that allow me to do field level mapping in a significant way. It lets us use graphical and custom reports to pinpoint certain trends and I am able to forecast performance. Additionally, program board management, risk stroke dependency management, creating graphs and dashboards, and project governance planning are also great features. Targetprocess has positively impacted my organization because the license cost is low, hence saving a lot of time and cost. Efficiency has been improved. I am able to save approximately three to four hours per project. Also, it has increased levels of cross-team transparency.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Healthcare Company
7%
Government
7%
Financial Services Firm
34%
Manufacturing Company
9%
Healthcare Company
8%
Transportation Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
By reviewers
Company SizeCount
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
What is your experience regarding pricing and costs for Targetprocess?
My experience with pricing, setup cost, and licensing has been very cost-effective. The licensing cost is low and very straightforward.
What needs improvement with Targetprocess?
Targetprocess can be improved by enhancing integration. Also, personalization capabilities at every user level should be improved. I would add that it should allow users to navigate easily.
What is your primary use case for Targetprocess?
Targetprocess is a powerful product that is frequently used by the whole organization. The powerful visualization of my workflow is a blessing because it allows me to have a perfect distraction-fre...
 

Also Known As

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
No data available
 

Overview

 

Sample Customers

Proximus, UNT SYSTEM, SAP SuccessFactors
Vodafone, NHS, Infineon, Kone
Find out what your peers are saying about ServiceNow Strategic Portfolio Management vs. Targetprocess and other solutions. Updated: April 2026.
893,438 professionals have used our research since 2012.