Service and Support
The NodeZero Platform by Horizon3.ai customer service stands out with prompt, exceptionally skilled, and responsive technical support. Customers consistently report swift responses, often within minutes, and commend the team's knowledgeable assistance in resolving issues efficiently. While most rate the support a 9 or 10 out of 10, occasional bandwidth-related delays and the occasional need for escalations are noted. Despite some minor inconsistencies, users generally find the support excellent compared to other industry options.
Deployment
Users found The NodeZero Platform by Horizon3.ai's initial setup easy and quick, often taking just minutes or hours. Common tasks include deploying on the cloud, configuring Docker containers, setting up firewalls, and using a virtual machine. Participants noted the process was straightforward, both for external and internal deployments. Many mentioned minimal maintenance, with built-in features simplifying the process. The insights and prioritized vulnerabilities provided immediate benefits, transforming security perspectives.
Scalability
The NodeZero Platform by Horizon3.ai demonstrates exceptional scalability in various environments, seamlessly handling large deployments and operations. Users consistently note its capacity for extensive IP and asset scanning while maintaining efficiency. The platform supports concurrent scans, adapts to varying scales, and efficiently operates across multiple systems. While dependent on hardware infrastructure, it reliably performs in medium to large-scale environments, offering flexibility in scheduling and comprehensive results without issues, even when used by multiple collaborators.
Stability
Users find the stability of The NodeZero Platform by Horizon3.ai highly reliable. Challenges include prolonged scan times when credentials are identified late, memory issues, and one phone system crash related to a separate vulnerability. Initial misconfigurations in virtual machines affected stability, which improved with proper resources. Occasional delays are attributed to internal misconfigurations. Users report no significant downtimes, crashes, or lag, although some experienced brief portal inaccessibility. Recommendations include adequate provisioning and nighttime testing to minimize risks.
