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ServiceNow Now Platform vs UiPath Studio comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Low-Code Development Platforms
9th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
Rapid Application Development Software (14th), No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (14th)
UiPath Studio
Ranking in Low-Code Development Platforms
23rd
Average Rating
8.4
Reviews Sentiment
4.8
Number of Reviews
5
Ranking in other categories
Robotic Process Automation (RPA) (28th)
 

Featured Reviews

Mayur Patil - PeerSpot reviewer
Assistant Manager at Wipro Limited
Has supported day-to-day operations through reporting, ticketing, and automation features
I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.
VijayBhallamudi - PeerSpot reviewer
Senior Business Analyst at Flix
Citizen developers have automated finance processes and created reusable modules across entities
There are some weaknesses, though nothing on the top of my mind at the moment. From a process and OCR point of view, for example, we are currently doing a use case about e-invoicing. We feel the accuracy that the OCR provides from UiPath Studio was not as high as we had initially anticipated. We had to not go with that module that UiPath Studio offers. UiPath Studio has an a la carte mode where you can buy specific functionalities without having to buy the whole package. We decided to test out a few other tools in the market and bought a customized tool specifically for OCR purposes because UiPath Studio's accuracy was not as great. It comes more on a use case-to-use case basis. Certain use cases that we try show that certain functionalities could be improved, and there is definitely a scope for improvement. That being said, the functionalities that we bought UiPath Studio initially for work pretty well. We wanted a centralized automation hub, an Orchestrator, and maximum license utilization for the bots we were purchasing. They are basic, but at the same time, they are easy to use. The ease of use is one of the main reasons why we still favor UiPath Studio. The AI and OCR parts are something we are looking to explore more in the coming year, and that will probably give us more insights into the functionalities and their value. At the moment, we use Oracle as our ERP. We have not had much success integrating with Oracle so far. UiPath Studio offers a lot of customized integrations for SAP, but not much for Oracle Cloud. We had to leverage our internal ERP in-house team to build integrations. We used Oracle Cloud integrations rather than UiPath Studio integrations with respect to ERP. Every conference or event that UiPath Studio organizes, when we have a chance to speak with someone from UiPath Studio, we bring up Oracle Cloud integrations. I believe that in Europe and the US, Oracle Cloud is growing in usage, so we would appreciate more effort focused there. However, with Salesforce, we used a couple of cases with customer service in our company, and we integrated with it very smoothly without any blockers. At the moment, we have not explored AI and ML capabilities of UiPath Studio as much as we should have. We conducted a series of process discovery workshops in our company, and the use cases we received did not require AI or ML functionalities because they were core finance operations, and we did well with just the regular functionalities of UiPath Studio. We are still looking forward to finding a case where we could leverage AI and ML capabilities. We do not want to use AI functionalities just because we want to use them. It is more of a situation where we ask if it is needed, and we are still looking forward to finding a case that demands the need for AI functionalities or a nice-to-have feature. At the moment, we still have not used or explored those things of UiPath Studio.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a stable solution...It is a scalable solution."
"It is a very stable solution."
"We have seen a big improvement in the experience that we want to create for our end users."
"It is a stable solution...It is a scalable solution."
"The tool is generally easy to use, making it a very user-friendly product."
"The incident management has been the most useful feature for us."
"ServiceNow Now Platform has one thing that no other tool offers, which is the dataset, specifically the management of the dataset."
"Assignment Group history is really important to me."
"There are a lot of great things in UiPath Studio; whatever is required for the development is there, and I do not think I face any difficulty during the development of any use case from UiPath Studio's side."
"Compared to other tools, UiPath Studio licensing cost is low."
"UiPath Studio is good for automating business processes and repetitive tasks within my company."
"The fact that with UiPath Studio we can build reusable modules that we can use across automations has been specifically very useful to us as a company and team driving this project."
"Right now we have it deployed, and it is dealing with about 50% of our document volume."
 

Cons

"The integration towards other ERP systems could be improved."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible."
"The basic reporting system is rather static."
"The cost has room for improvement. It is currently expensive."
"The solution’s AI and NLP features could be improved."
"The tool has a lot of limitations."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"On the improving side, concerning costing, I am not sure because the cost of the new product is very high."
"We feel the accuracy that the OCR provides from UiPath Studio was not as high as we had initially anticipated."
"Some of the recent upgraded versions, the package sometimes create problems, so that has to be tested first and then it should be available in UiPath Studio, because everybody wants to use the latest package, but sometimes when we are using the latest package, it creates problems."
"We are not seeing improved ROI because the bigger chunks of use cases we have already addressed. When we take it down to the medium size, the cost of development and deployment is something which is prohibitive and it doesn't make a good financial business case."
 

Pricing and Cost Advice

"The pricing of this solution is done annually and it is very expensive."
"The solution is expensive."
"The product is very expensive."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
"The solution is expensive, and I rate it a ten for pricing."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Government
10%
Manufacturing Company
7%
University
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise34
No data available
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...
What is your experience regarding pricing and costs for UiPath Studio?
The cost is another element which needs to improve because it's increasing and it is becoming prohibitive in some use cases. At the end of the day, you put in so much effort and the licensing and a...
What needs improvement with UiPath Studio?
Any RPA is never straightforward. It needs a lot of maintenance and it keeps requiring updates. There is a lot of maintenance required. Besides, the cost itself is not where it used to be six years...
What is your primary use case for UiPath Studio?
RPA is something which we deployed to address some of our documentation requirements or document management related requirements. That's what we are using it for. Right now we have it deployed, and...
 

Overview

 

Sample Customers

experian, beachbody, health partners
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Find out what your peers are saying about ServiceNow Now Platform vs. UiPath Studio and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.