ServiceNow Now Platform vs UiPath Studio comparison

Why PeerSpot?

ServiceNow and UiPath are both solutions in the Low-Code Development Platforms category. ServiceNow is ranked #12 with an average rating of 8.4, while UiPath is ranked #17 with an average rating of 8.5. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 83% of UiPath users who would recommend it.

ServiceNow Now Platform

Read 51 ServiceNow Now Platform reviews

6,626 Views
3,711 Comparison Views

98% willing to recommend

UiPath Studio

Read 6 UiPath Studio reviews

1,600 Views
688 Comparison Views

83% willing to recommend

ServiceNow Now Platform

UiPath Studio

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between ServiceNow Now Platform and UiPath Studio based on real PeerSpot user reviews.

Find out in this report how the two Low-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow Now Platform vs. UiPath Studio Report (Updated: September 2026).

Buyer's Guide

ServiceNow Now Platform vs. UiPath Studio

September 2026

Download the complete report

Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

12th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Rapid Application Development Software (16th), No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (18th)

UiPath Studio

Ranking in Low-Code Development Platforms

17th

Average Rating

8.6

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (6th)

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Read full review

VijayBhallamudi

Senior Business Analyst at Flix

Citizen developers have automated finance processes and created reusable modules across entities

There are some weaknesses, though nothing on the top of my mind at the moment. From a process and OCR point of view, for example, we are currently doing a use case about e-invoicing. We feel the accuracy that the OCR provides from UiPath Studio was not as high as we had initially anticipated. We had to not go with that module that UiPath Studio offers. UiPath Studio has an a la carte mode where you can buy specific functionalities without having to buy the whole package. We decided to test out a few other tools in the market and bought a customized tool specifically for OCR purposes because UiPath Studio's accuracy was not as great. It comes more on a use case-to-use case basis. Certain use cases that we try show that certain functionalities could be improved, and there is definitely a scope for improvement. That being said, the functionalities that we bought UiPath Studio initially for work pretty well. We wanted a centralized automation hub, an Orchestrator, and maximum license utilization for the bots we were purchasing. They are basic, but at the same time, they are easy to use. The ease of use is one of the main reasons why we still favor UiPath Studio. The AI and OCR parts are something we are looking to explore more in the coming year, and that will probably give us more insights into the functionalities and their value. At the moment, we use Oracle as our ERP. We have not had much success integrating with Oracle so far. UiPath Studio offers a lot of customized integrations for SAP, but not much for Oracle Cloud. We had to leverage our internal ERP in-house team to build integrations. We used Oracle Cloud integrations rather than UiPath Studio integrations with respect to ERP. Every conference or event that UiPath Studio organizes, when we have a chance to speak with someone from UiPath Studio, we bring up Oracle Cloud integrations. I believe that in Europe and the US, Oracle Cloud is growing in usage, so we would appreciate more effort focused there. However, with Salesforce, we used a couple of cases with customer service in our company, and we integrated with it very smoothly without any blockers. At the moment, we have not explored AI and ML capabilities of UiPath Studio as much as we should have. We conducted a series of process discovery workshops in our company, and the use cases we received did not require AI or ML functionalities because they were core finance operations, and we did well with just the regular functionalities of UiPath Studio. We are still looking forward to finding a case where we could leverage AI and ML capabilities. We do not want to use AI functionalities just because we want to use them. It is more of a situation where we ask if it is needed, and we are still looking forward to finding a case that demands the need for AI functionalities or a nice-to-have feature. At the moment, we still have not used or explored those things of UiPath Studio.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Now Platform's best features are collaboration, configurability, and customizability."

"This is a great platform but it must be used correctly, and not only for ticketing."

"I would recommend this product to businesses who are using multiple systems across different departments, and are looking for a single point to operate them from."

"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."

"We work on it directly to send out tickets, it enables us to work seamlessly, we don't need to send them out manually, and we can create a ticket and assign it in the system."

"Assignment Group history is really important to me."

"The workflow feature really has a lot of value because you can create workflows in a simple, intuitive way, and with a few clicks you can actually develop quite a complex workflow using tool and product life cycles and so on."

"ServiceNow provides immense options for customization and scalability, allowing users to build and modify the platform according to their needs."

More ServiceNow Now Platform pros

"I have seen a return on investment because we have saved around one million dollars on a yearly basis with our 1,000 bots."

"There are a lot of great things in UiPath Studio; whatever is required for the development is there, and I do not think I face any difficulty during the development of any use case from UiPath Studio's side."

"The fact that with UiPath Studio we can build reusable modules that we can use across automations has been specifically very useful to us as a company and team driving this project."

"Right now we have it deployed, and it is dealing with about 50% of our document volume."

"Compared to other tools, UiPath Studio licensing cost is low."

"UiPath Studio is good for automating business processes and repetitive tasks within my company."

Cons

"The UI is not intuitive."

"The number of API calls processed by the tool, specifically when the API calls increase, will cause a lot of load on the platform, and it tends to not work very efficiently."

"The solution doesn't allow users to create custom tables, which would be a big improvement."

"The UI and mobile UI need to be improved."

"When it comes to integration, it can be complex compared to other tools I'm currently using."

"However, nothing can be ideal, so there is a scope of improvement."

"The user interface could be modernized and made more attractive for users."

"I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from other tools that could be better."

More ServiceNow Now Platform cons

"In terms of improvement for UiPath Studio, while we are currently using the AI capability, I find that Copilot is not that reliable."

"On the improving side, concerning costing, I am not sure because the cost of the new product is very high."

"We are not seeing improved ROI because the bigger chunks of use cases we have already addressed. When we take it down to the medium size, the cost of development and deployment is something which is prohibitive and it doesn't make a good financial business case."

"We feel the accuracy that the OCR provides from UiPath Studio was not as high as we had initially anticipated."

"Some of the recent upgraded versions, the package sometimes create problems, so that has to be tested first and then it should be available in UiPath Studio, because everybody wants to use the latest package, but sometimes when we are using the latest package, it creates problems."

Pricing and Cost Advice

"It is expensive only."

"The product is very expensive."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"The pricing of this solution is done annually and it is very expensive."

"The price of the product falls on the higher side of the spectrum."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

More ServiceNow Now Platform pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Low-Code Development Platforms solutions are best for your needs.

See recommendations

915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

13%

Construction Company

12%

Financial Services Firm

10%

Comms Service Provider

Construction Company

29%

Comms Service Provider

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

No data available

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have many complaints with ServiceNow Now Platform, and it is working as intended. I do ...

See all answers

What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for ServiceNow Now Platform as I use it for service, requests, incident, and change and pr...

See all answers

What is your experience regarding pricing and costs for UiPath Studio?

I am satisfied with the current price for the product and overall licensing costs. Whatever price is given is provided by the client. We can definitely suggest the amount, and if the client is read...

See all answers

What needs improvement with UiPath Studio?

In terms of improvement for UiPath Studio, while we are currently using the AI capability, I find that Copilot is not that reliable. The responses we are getting are not at the desired level, so th...

See all answers

What is your primary use case for UiPath Studio?

My usual use cases for UiPath Studio are in banking and BFSI use cases. Currently, we have around 1,000 plus bots in production, effectively transitioning tasks from manual to automated processes. ...

See all answers

Comparisons

Airtable vs ServiceNow Now Platform

Compared 15% of the time

Unqork vs ServiceNow Now Platform

Compared 6% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 5% of the time

Pega Platform vs ServiceNow Now Platform

Compared 4% of the time

ServiceNow vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Dify vs UiPath Studio

Compared 20% of the time

Tungsten RPA vs UiPath Studio

Compared 16% of the time

Nintex RPA vs UiPath Studio

Compared 15% of the time

Appian vs UiPath Studio

Compared 11% of the time

Appian RPA vs UiPath Studio

Compared 7% of the time

More UiPath Studio Competitors

Product Reports

Buyer's Guide

ServiceNow Now Platform

September 2026

Download ServiceNow Now Platform product report

Buyer's Guide

UiPath Studio

September 2026

Download UiPath Studio product report

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

UiPath Studio is a comprehensive tool for automating repetitive tasks. It's designed to enhance efficiency and productivity by providing a robust environment for building automation workflows quickly.

UiPath Studio offers a rich set of features catering to users looking to streamline operations through automation. Intuitive drag-and-drop functionality and seamless integration capabilities make it ideal for automating both simple and complex processes across diverse environments. Its detailed debugging tools and support for attended and unattended automation enable users to tailor their automation solutions to fit specific needs. By focusing on improving operational efficiency, UiPath Studio helps organizations to innovate while reducing manual efforts. It stands out for its adaptability and ease of implementation, fostering faster, more efficient process automation across industries.

What are the key features of UiPath Studio?

Drag-and-Drop Interface: Simplifies the automation design process, making it more accessible.
Comprehensive Activity Library: Offers pre-built activities for common processes, enhancing workflow creation.
Advanced Debugging Tools: Facilitates error identification and resolution to ensure reliable automation.
Attended and Unattended Modes: Allows flexibility in automation execution, catering to different organizational needs.
Integration with Third-Party Applications: Enhances workflow capabilities by connecting with external systems.

What benefits should users consider when evaluating UiPath Studio?

Increased Efficiency: Automates repetitive tasks to free up valuable employee time.
Cost Savings: Reduces labor costs by leveraging automation to handle routine tasks.
Scalability: Adapts to growing demands and more complex workflows with ease.
Improved Accuracy: Minimizes errors that can occur in manual processes.
Faster Deployment: Quickly implements with minimal disruption, accelerating time-to-value.

UiPath Studio is implemented across multiple industries, including finance, healthcare, and manufacturing, to automate data entry, billing operations, and compliance checks. In finance, it streamlines transactions and reporting. In healthcare, it manages patient data and administrative tasks. Manufacturing firms apply it to handle inventory and quality control processes, ensuring consistency and precision.

UiPath

Sample Customers

experian, beachbody, health partners

Information Not Available

Buyer's Guide

ServiceNow Now Platform vs. UiPath Studio

September 2026

Free Report: ServiceNow Now Platform vs. UiPath Studio

Find out what your peers are saying about ServiceNow Now Platform vs. UiPath Studio and other solutions. Updated: September 2026.

DOWNLOAD NOW

915,341 professionals have used our research since 2012.

See our ServiceNow Now Platform vs. UiPath Studio report.

See our list of best Low-Code Development Platforms vendors.

We monitor all Low-Code Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.