2019-09-10T09:04:00Z

What is your primary use case for ServiceNow Now Platform?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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22 Answers

Abhilash Sherkane - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-12-06T10:47:49Z
Dec 6, 2023

I use ServiceNow Now Platform in my company for ITSM and ITAM.

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Vishal Savajiani - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-11-21T11:28:45Z
Nov 21, 2023

I use ServiceNow Now Platform in my company as it is a tremendous product, and in our organization, we refer to it as a platform of platforms because it offers a lot of offerings in a single platform. It covers ITSM, ITOM, and ITIL. The tool also provides strategic portfolio management modules that help organizations use it as an agile project management tool and enterprise architecture tool, making it a very easy product to use. It is a single platform that provides multi-purpose offerings that help organizations see their entire landscape and GRC.

PolMas Viza - PeerSpot reviewer
Real User
Top 10
2023-10-17T16:20:50Z
Oct 17, 2023

We use the product to deliver end-user support for our customers.

SF
Real User
Top 20
2023-06-27T14:13:10Z
Jun 27, 2023

I'm a BI project manager. I work with a team of developers. If the report is not working, or if the users are having some issues in the data set, users create tickets to share with us about their issues, and we check the tickets.

Ramamohana Reddy Marapareddy - PeerSpot reviewer
Real User
Top 10
2023-06-06T05:56:47Z
Jun 6, 2023

The primary use cases included configuration. From the basic configuration to ServiceNow, I used it to design workflows, business tools, and access control. Overall, it involved configurations, workflows, templates, and catalog management. I worked at the administration level.

JG
Real User
Top 20
2023-04-26T14:52:19Z
Apr 26, 2023

We use the solution for workflows. We'll build custom workflows and key and ticket queues. It's used to cover data center needs - everything from 800-number incoming calls to full outage and incident reporting. It handles a lot of aspects, including shipping and receiving as well as property management workflows. It's being used as a client-facing workflow system.

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Mohamed Mansoor - PeerSpot reviewer
Real User
Top 10
2023-03-15T09:46:00Z
Mar 15, 2023

Our customers use the IT service management solution to manage their organizations' HR activities. They also use the HRSD feature to integrate with other solutions, such as ColdFusion or SuccessFactors. The solution's UI/UX is robust; thus, customers engage with it. They can find out how many rates their products have and how their portals appear to get an overview. The solution allows the users to analyze the number of customers.

JB
Real User
Top 20
2023-01-18T15:46:45Z
Jan 18, 2023

ServiceNow is our ticket management and remediation system. We use it for other things as needed. We have about 400-500 people on the project management side.

KrishnaPrasad1 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-08T11:53:08Z
Nov 8, 2022

We are using this product for global IT support, specifically the IT infrastructure application and IP service development for end users as well as the ITSM, ITOM modules, and SAM. We are customers of ServiceNow.

YashShah - PeerSpot reviewer
Real User
Top 10
2022-10-04T13:21:22Z
Oct 4, 2022

My use case for the ServiceNow Now Platform is developing applications within TB.

Somnath Kand - PeerSpot reviewer
Real User
Top 10
2022-10-04T13:13:29Z
Oct 4, 2022

We primarily use the solution for ticketing or reporting. It's like a No-Code Development Platform or Rapid Application Development Software.

MR
Real User
Top 10
2022-08-17T14:08:04Z
Aug 17, 2022

As a solution architect and developer working on service management and HR, many of my projects cover the development of modules for * operations management, * project management, * finance management, * resource management, * governance, * risk and compliance, and more, typically within the sphere of business management in general. For me and my team, ServiceNow Now Platform has many capabilities that we leverage to bring solutions to the problem statements in these areas, mainly according to agile methodology. If we are required, for example, to extend an application to external or internal users of your company, we would use ServiceNow to help with this process. Specifically, in this case, we would use HRSD (HR Service Delivery) which interlinks all of your own employees, external users, and others. The CSM part of ServiceNow aids in linking all your business services that are being used by service providers and everyone else, and it enables you to derive your own organizational service management structure exactly as you want it. ServiceNow also provides a powerful system that gives you ample information on what has broken and where, and offers plenty of solutions for fixing those things, particularly when it comes to orchestration, which really extends your capability for automation. You could say that it brings a sort of intelligence into your organization with its various features and functionalities. Having implemented ServiceNow Now Platform for many global clients with millions of users over the years, I have seen it in use across vendors, former resources, internal resources, external resources, and amongst these in many different ways and through many different applications. Our standard deployment environment nowadays is via the cloud, and we don't keep anything on-premise. However, I have previously implemented ServiceNow Now Platform on-premises during the initial stages of working with ServiceNow in the banking sector where we deployed it on-premise, but they eventually never released it. This work mainly involved the ITSM and operations part of ServiceNow Now Platform. We also utilize ServiceNow to help take care of cloud and asset management, such as when dealing with the licensing for Azure, Amazon Web Services, and so on. Then there's the work I've done with ServiceNow Security Operations, which involved using various SecOps modules for security incidents, etc., and which required integrations with tools such as Tanium, Splunk, and Azure Security Management. Here we used ServiceNow to generate the events, security incident alerts, and more, and currently we still have remediation tasks being completed in ServiceNow, where the risk assessment features and other solutions are in place to orchestrate everything.

AR
MSP
2022-07-24T07:14:00Z
Jul 24, 2022

We use the product to provide our customers with a custom-built platform for their software and other requirements, such as patient detail management.

PuranjoyChatterjee - PeerSpot reviewer
Real User
2022-06-23T13:11:38Z
Jun 23, 2022

I mainly use Now Platform for change management and IT services, like if there are any issues with logins.

VM
Real User
2020-10-20T04:19:00Z
Oct 20, 2020

Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of it, though it's being assessed for it. We have other tools to manage that. In my organization we have the scenario where we will integrate with a couple of other tools which we have already purchased, which are used for the information management part of it. These will be integrated with this Now Platform. Another area which is currently being looked into but not yet implemented, is the compliancy part. They might go for it in future. One more thing is the security part. Though it is not yet being employed that much, it has a lot of interest. I can see a lot interest in this area. At times there is strategic interest in digitalization, so we might look into the analytics. There are more improved analytics features which are coming with the new versions of ServiceNow, which are also interesting.

MJ
Real User
2020-04-26T06:32:00Z
Apr 26, 2020

It's part of a suite of other ServiceNow solutions.

PM
Real User
2020-04-23T10:13:00Z
Apr 23, 2020

We are a service provider and this is one of the solutions that we work with to offer services to our clients.

SM
MSP
2020-02-20T06:38:00Z
Feb 20, 2020

Including customers, we have about 3,000 people using the product.

JP
Real User
2020-02-16T08:27:38Z
Feb 16, 2020

I am in a consultant position as the office of operating activity and business activity. I have one foot on the operation side and the other on the sales side of things. We implement solutions for our customers, and ServiceNow Now is one of the platforms that we work with.

MK
Real User
2020-01-26T09:26:00Z
Jan 26, 2020

I am actually a development expert within the ServiceNow platform. So I implemented ServiceNow for some of our customers as well as within our company. I help them to implement some applications customers and configure what they need from the suite of management applications available within ServiceNow. The most important thing we use this solution for is IT service management where users implement processes like incident management, problem management, or chain management. Incident management and problem management at its simplest can be a system whereby any user in an organization can report a defect. Say I am a user and my email is not working and I want to raise a ticket to get the problem solved. I use ServiceNow for raising that ticket. Another example is that if I want to implement new software, I need may need to raise a change request, so I do that in ServiceNow. We are always on the latest version. There is a new version every six months, so there are two releases every year. That means every time there is a new release I have to upgrade, update my knowledge about the changes by becoming familiar with the changes, and then we have to upgrade the program for the customers as well.

ST
Real User
2019-09-27T04:38:00Z
Sep 27, 2019

We have customers that we are assisting with this solution, and we are also using it internally. We are providing and using ServiceNow as a KSA hosted solution on our cloud (DETASAD SAHABA), not the SaaS model and that therefore we are offering it for our clients as a world-class product fully compliant with Saudi security regulations with all data remaining is Saudi Arabia. ServiceNow is an integral part of our service solutions and all our clients benefit from it. We have two modules. We have the ITSM and the WFM. The WFM is not activated yet, and I am working on implementing this. Currently, we are only using the incident ticket request functionality. We are implementing the request for equipment, change management, and other request forms.

MS
Real User
2019-09-10T09:04:00Z
Sep 10, 2019

We use this solution for taking calls, logging calls, and assigning calls. We have just moved over to ServiceNow Out-of-the-Box, which is the general platform. This solution is deployed in a hybrid-cloud environment.

ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that...
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