2019-09-10T09:04:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 19

What is your primary use case for ServiceNow Now Platform?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

8
PeerSpot user
8 Answers
VM
Technical Architect at Tech Mahindra
Real User
2020-10-20T04:19:00Z
Oct 20, 2020

Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of it, though it's being assessed for it. We have other tools to manage that. In my organization we have the scenario where we will integrate with a couple of other tools which we have already purchased, which are used for the information management part of it. These will be integrated with this Now Platform. Another area which is currently being looked into but not yet implemented, is the compliancy part. They might go for it in future. One more thing is the security part. Though it is not yet being employed that much, it has a lot of interest. I can see a lot interest in this area. At times there is strategic interest in digitalization, so we might look into the analytics. There are more improved analytics features which are coming with the new versions of ServiceNow, which are also interesting.

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MJ
Delivery Manager at Tech Mahindra Limited
Real User
2020-04-26T06:32:00Z
Apr 26, 2020

It's part of a suite of other ServiceNow solutions.

Pol Mas Viza - PeerSpot reviewer
Director, Business Process at Seidor
Real User
2020-04-23T10:13:00Z
Apr 23, 2020

We are a service provider and this is one of the solutions that we work with to offer services to our clients.

SM
Service Delivery Project Manager at a tech services company with 501-1,000 employees
MSP
2020-02-20T06:38:00Z
Feb 20, 2020

Including customers, we have about 3,000 people using the product.

JP
Chief Operating Officer with 51-200 employees
Real User
2020-02-16T08:27:38Z
Feb 16, 2020

I am in a consultant position as the office of operating activity and business activity. I have one foot on the operation side and the other on the sales side of things. We implement solutions for our customers, and ServiceNow Now is one of the platforms that we work with.

MalayKapat - PeerSpot reviewer
ServiceNow Technical Consultant - PPM and HR at Cognizant
Real User
2020-01-26T09:26:00Z
Jan 26, 2020

I am actually a development expert within the ServiceNow platform. So I implemented ServiceNow for some of our customers as well as within our company. I help them to implement some applications customers and configure what they need from the suite of management applications available within ServiceNow. The most important thing we use this solution for is IT service management where users implement processes like incident management, problem management, or chain management. Incident management and problem management at its simplest can be a system whereby any user in an organization can report a defect. Say I am a user and my email is not working and I want to raise a ticket to get the problem solved. I use ServiceNow for raising that ticket. Another example is that if I want to implement new software, I need may need to raise a change request, so I do that in ServiceNow. We are always on the latest version. There is a new version every six months, so there are two releases every year. That means every time there is a new release I have to upgrade, update my knowledge about the changes by becoming familiar with the changes, and then we have to upgrade the program for the customers as well.

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SamirTafech - PeerSpot reviewer
Senior Digital Enterprise Director at DetaSad
Real User
2019-09-27T04:38:00Z
Sep 27, 2019

We have customers that we are assisting with this solution, and we are also using it internally. We are providing and using ServiceNow as a KSA hosted solution on our cloud (DETASAD SAHABA), not the SaaS model and that therefore we are offering it for our clients as a world-class product fully compliant with Saudi security regulations with all data remaining is Saudi Arabia. ServiceNow is an integral part of our service solutions and all our clients benefit from it. We have two modules. We have the ITSM and the WFM. The WFM is not activated yet, and I am working on implementing this. Currently, we are only using the incident ticket request functionality. We are implementing the request for equipment, change management, and other request forms.

MS
Business Relationship Manager at Sasol
Real User
2019-09-10T09:04:00Z
Sep 10, 2019

We use this solution for taking calls, logging calls, and assigning calls. We have just moved over to ServiceNow Out-of-the-Box, which is the general platform. This solution is deployed in a hybrid-cloud environment.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Feb 20, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
MalayKapat - PeerSpot reviewer
ServiceNow Technical Consultant - PPM and HR at Cognizant
Jan 26, 2020
The licensing price for ServiceNow is somewhat high. The pricing depends on the number of users. For a similar type of application, the price of licensing for ServiceNow is on the high side. Actually it is 20% to 30% more than the nearest competitor. There are technically not any additional costs besides the licensing fees from a customer point of view for the product. But, if they want to implement an application in ServiceNow, they may also have to pay for a developer's team to implement the solution. Once development is complete, they probably have to spend some amount for supporting and maintaining the application and customization, so that will also be included as an additional cost for the company using the solution even if it is not a direct cost for the product.
JP
Chief Operating Officer with 51-200 employees
Feb 16, 2020
It's expensive and if you need some analytical views of your activity, there is an additional cost.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 4, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 8 answers
MalayKapat - PeerSpot reviewer
ServiceNow Technical Consultant - PPM and HR at Cognizant
Jan 26, 2020
The licensing price for ServiceNow is somewhat high. The pricing depends on the number of users. For a similar type of application, the price of licensing for ServiceNow is on the high side. Actually it is 20% to 30% more than the nearest competitor. There are technically not any additional costs besides the licensing fees from a customer point of view for the product. But, if they want to implement an application in ServiceNow, they may also have to pay for a developer's team to implement the solution. Once development is complete, they probably have to spend some amount for supporting and maintaining the application and customization, so that will also be included as an additional cost for the company using the solution even if it is not a direct cost for the product.
JP
Chief Operating Officer with 51-200 employees
Feb 16, 2020
It's expensive and if you need some analytical views of your activity, there is an additional cost.
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