ServiceNow IT Operations Management vs Zenoss Cloud comparison

ServiceNow and Zenoss are both solutions in the Event Monitoring category. ServiceNow is ranked #2 with an average rating of 8.1, while Zenoss is ranked #14. ServiceNow holds a 6.8% mindshare in EM, compared to Zenoss’s 4.8% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

8,308 Views
1,579 Comparison Views

95% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

6,167 Views
678 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Zenoss Cloud

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Executive SummaryUpdated on Sep 16, 2024

Zenoss Cloud and ServiceNow IT Operations Management compete in the IT operation solutions category. ServiceNow's extensive features often give it the upper hand for users willing to invest more, while Zenoss Cloud's flexible pricing and support make it an attractive option as well.

Features: Zenoss Cloud offers real-time analytics, unified monitoring, and integration capabilities. ServiceNow IT Operations Management is known for comprehensive incident management, automation, and workflow capabilities. Although Zenoss Cloud has robust offerings, ServiceNow is considered more feature-rich by users.

Room for Improvement: Zenoss Cloud could enhance its scalability and ease of customization. ServiceNow users suggest improving its learning curve and reducing the complexity of the initial setup. Zenoss Cloud can benefit from more advanced scalability options, while ServiceNow needs more simplicity.

Ease of Deployment and Customer Service: Zenoss Cloud is noted for its straightforward deployment and responsive customer service. ServiceNow, although powerful, often requires longer deployment times and more significant initial setup efforts. Once deployed, ServiceNow offers reliable customer service.

Pricing and ROI: Zenoss Cloud provides flexible pricing structures, making it cost-effective, with users reporting satisfactory ROI. ServiceNow, with a higher initial cost, delivers high value for its price due to its expansive feature set.

To learn more, read our detailed ServiceNow IT Operations Management vs. Zenoss Cloud Report (Updated: August 2026).

Buyer's Guide

ServiceNow IT Operations Management vs. Zenoss Cloud

August 2026

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Helped 908,858 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in Event Monitoring

2nd

Ranking in IT Infrastructure Monitoring

15th

Ranking in AIOps

3rd

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Management (13th)

Zenoss Cloud

Ranking in Event Monitoring

14th

Ranking in IT Infrastructure Monitoring

52nd

Ranking in AIOps

28th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (19th), Network Monitoring Software (65th), Server Monitoring (26th), Container Monitoring (8th), Cloud Monitoring Software (41st)

Mindshare comparison

As of August 2026, in the Event Monitoring category, the mindshare of ServiceNow IT Operations Management is 6.8%, down from 18.3% compared to the previous year. The mindshare of Zenoss Cloud is 4.8%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	6.8%
Zenoss Cloud	4.8%
Other	88.4%

Event Monitoring

Featured Reviews

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"Our ROI since implementing ServiceNow ITOM has been significant."

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

"It is emerging as a holistic solution for enterprise service management."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

More ServiceNow IT Operations Management pros

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"The most valuable feature is the flexible discovery mechanism."

"It is the most flexible solution of this type, but it takes time to adapt."

"With this solution, they can have one million users at the same time with no crashes."

"Zenoss is more complex than LogicMonitor, but scalable and hugely customizable."

"Overall, it's a great solution, and I consider it to be one of the best."

"It's easy to use."

"It is very cost-effective compared to the tools I worked with in the past."

More Zenoss Cloud pros

Cons

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"The out-of-the-box reporting feature has room for the improvement, it can be make more user friendly as other tools."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

"I advise others not to customize a lot while using the solution."

"If you are new to using the solution, you will find the setup complex."

"At times, it got cumbersome from the project management perspective."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

More ServiceNow IT Operations Management cons

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"There was a problem with Zenoss and storage monitoring."

"It would be ideal if the product offered sound alerts."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"Technical support is 3/10, poor: Incomplete and poor documentation Undocumented processes Inconsistent solutions to problems depending on source"

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"The AI aspect needs to improve."

More Zenoss Cloud cons

Pricing and Cost Advice

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The solution offers yearly licenses and a subscription model for add-on features."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The solution is costly compared to the products offered by its competitors."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The cost of ServiceNow is much higher."

"It is expensive. It is around 10 Euros per server per month."

More ServiceNow IT Operations Management pricing and cost advice

"It depends on the customer, what he wants."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Construction Company

14%

Comms Service Provider

11%

Manufacturing Company

10%

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

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Compared 3% of the time

Dynatrace vs ServiceNow IT Operations Management

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Compared 6% of the time

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Compared 5% of the time

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Compared 3% of the time

Microsoft System Center vs Zenoss Cloud

Compared 3% of the time

ScienceLogic vs Zenoss Cloud

Compared 3% of the time

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Product Reports

Buyer's Guide

ServiceNow IT Operations Management

July 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

Zenoss Cloud

July 2026

Download Zenoss Cloud product report

Also Known As

ServiceNow ITOM

Cloud Monitoring, Zenoss Service Dynamics

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Zenoss Cloud provides a comprehensive overview of IT environments, supporting cross-cloud functionality, scalability, and robust integrations. It offers dynamic monitoring through its intuitive dashboard and supports hybrid deployments across cloud and on-premises infrastructures.

Zenoss Cloud enables users to monitor network infrastructure and operator platforms efficiently. With features like agentless monitoring and real-time alerts, Zenoss Cloud integrates seamlessly with external systems such as ITSM tools. Its flexible functionality allows for the management of both on-premises and cloud infrastructures like AWS and Azure. Users benefit from easy setup and strong technical support, although they seek enhancements in AI capabilities and simpler installation. The pricing model and complexity for beginners and storage monitoring are areas for improvement.

What are the key features of Zenoss Cloud?

Dynamic Monitoring: Enhances user experience with real-time insights.
Cross-Cloud Functionality: Supports hybrid deployments across AWS and Azure.
Agentless Monitoring: Simplifies deployment with minimal overhead.
Scalability: Grows with your network's demands.
Custom Integration: Supports notifications and alerts tailored to user requirements.

What benefits should users expect from Zenoss Cloud?

Time Efficiency: Quick setup and operation save resources.
Comprehensive Support: Extensive documentation streamlines troubleshooting.
Cost-effective Monitoring: Prevents multiple charges in server monitoring.
Enhanced User Experience: Offers seamless integration with existing IT infrastructures.

Zenoss Cloud is widely used in monitoring solutions for industries including technology and data centers. It supports direct monitoring of systems like vSphere and NetApp, making it ideal for IT operations and managed services. Integration with tools such as ServiceNow and SolarWinds aligns it with diverse IT environments.

Zenoss

Sample Customers

servicenow, TransAlta, NATS, Symantec

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

ServiceNow IT Operations Management vs. Zenoss Cloud

August 2026

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