ServiceNow IT Operations Management vs WhatsUp Gold comparison

ServiceNow IT Operations Management vs. WhatsUp Gold

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (4th)

WhatsUp Gold

Ranking in IT Infrastructure Monitoring

27th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (24th), Network Monitoring Software (26th), Server Monitoring (14th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. The mindshare of WhatsUp Gold is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

RichardG

Account Manager at a consultancy with 11-50 employees

Effortlessly blends management systems for comprehensive infrastructure insight

ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The scalability of ServiceNow is good."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"The solution is very capable and user friendly."

"I like the tool's discovery feature."

"ServiceNow IT Operations Management is a stable product."

"You can improve integrations of the operation with the solution."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"It is flexible. You can tune it, more or less, as you want."

More ServiceNow IT Operations Management pros

"Our local support team provides excellent service."

"The installation and configuration process are easy."

"The user interface is good enough."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"It handles the basics of monitoring."

"Auto scanning is most valuable. It looks for rogue devices on your network."

"The tool's most valuable feature is the visibility it offers of everything in the network and infrastructure."

More WhatsUp Gold pros

Cons

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"The security policies could be increased."

"The solution’s licensing cost could be improved."

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."

"I advise others not to customize a lot while using the solution."

"There is room for improvement in service mapping within ServiceNow ITOM."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

More ServiceNow IT Operations Management cons

"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

"Importing the maps and being able to customize them could be easier."

"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."

"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."

"You have to invest a few days to become an expert in this solution."

"We can never achieve or get a good picture of the network topology."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."

More WhatsUp Gold cons

Pricing and Cost Advice

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"It has different subscription models."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"There are additional costs, you have to pay more for everything."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

More ServiceNow IT Operations Management pricing and cost advice

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"This is a well priced solution."

"Pricing is reasonable compared to other products."

"The most valuable feature is the cost compared to other solutions."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The pricing can be on the expensive side when considering competing products."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

More WhatsUp Gold pricing and cost advice

See which vendors are best for you

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849,963 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

11%

Government

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...

What needs improvement with ServiceNow IT Operations Management?

There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

What needs improvement with WhatsUp Gold?

Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...

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Compared 14% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 10% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

Zabbix vs WhatsUp Gold

Compared 8% of the time

Dynatrace vs WhatsUp Gold

Compared 3% of the time

More WhatsUp Gold Competitors

Product Reports

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

WhatsUp Gold

Download WhatsUp Gold product report

Also Known As

ServiceNow ITOM

No data available

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

servicenow, TransAlta, NATS, Symantec

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

ServiceNow IT Operations Management vs. WhatsUp Gold