We performed a comparison between ServiceNow IT Operations Management and WhatsUp Gold based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Their Event Management is very good."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It's easy to set up."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is flexible. You can tune it, more or less, as you want."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"Provides everything in one solution."
"You can improve integrations of the operation with the solution."
"The most valuable feature is the monitoring of resources."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"The documentation is very good."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"The product is reasonably priced."
"This is a good, stable network monitoring solution for devices."
"The solution effectively monitors network devices and servers."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The tool can be improved by including more detailed information to assist new users."
"There is room for improvement in the stability of ServiceNow."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"I would like more manual issues to have automated report-facing options."
"The product needs to add a workflow insight tool."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"I might like to see a better interface in the future."
"The technical support does not bother to respond."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"The product is old and not updated."
"The interface needs some work."
"We can never achieve or get a good picture of the network topology."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while WhatsUp Gold is ranked 33rd in IT Infrastructure Monitoring with 21 reviews. ServiceNow IT Operations Management is rated 8.2, while WhatsUp Gold is rated 7.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of WhatsUp Gold writes "Accurate network monitoring, but tech support is lacking". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas WhatsUp Gold is most compared with Zabbix, SolarWinds NPM, Grafana, PRTG Network Monitor and ThousandEyes. See our ServiceNow IT Operations Management vs. WhatsUp Gold report.
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