WhatsUp Gold and ServiceNow IT Operations Management compete in IT monitoring and management. ServiceNow has the upper hand due to its superior features and comprehensive platform, making it ideal for large enterprises.
Features: WhatsUp Gold provides network monitoring, real-time alerts, and performance metrics essential for small to medium-sized businesses. It also offers network discovery, mapping, and visualization for effective diagnostics. ServiceNow IT Operations Management excels with asset management, automated IT processes, and integrated incident response, providing enhanced visibility and operational efficiency across IT services.
Room for Improvement: WhatsUp Gold could improve its asset management capabilities, integrate more IT processes, and offer a broader range of IT service management tools. ServiceNow IT Operations Management may benefit from simplifying initial setup, shortening deployment time, and reducing its reliance on extensive customization for complex environments.
Ease of Deployment and Customer Service: WhatsUp Gold offers quick deployment and direct support, catering to smaller teams. ServiceNow IT Operations Management, while requiring significant initial configuration, allows for extensive customization and provides comprehensive resources alongside community support, suitable for dedicated IT teams and large-scale environments.
Pricing and ROI: WhatsUp Gold's lower setup cost and rapid ROI make it attractive for budget-conscious organizations seeking immediate network oversight. ServiceNow IT Operations Management demands a higher investment but delivers ROI through long-term infrastructure improvements and increased operational efficiency, appealing to organizations aiming for strategic growth.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.2% |
| WhatsUp Gold | 1.2% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
