We performed a comparison between ServiceNow IT Operations Management and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The way this solution has helped us is that it improved our communication."
"It is flexible. You can tune it, more or less, as you want."
"The asset management tools are very valuable."
"It helps streamline management and processes."
"Their Event Management is very good."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Great with IT processes and business processes."
"The product has a flexible interface for development."
"It's probably the best product out there."
"It's scalable."
"There are a lot of ready to use orchestration custom packs."
"I advise others not to customize a lot while using the solution."
"Service mapping is pretty limited."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The pricing is high."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The product needs to add a workflow insight tool."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There can be gaps in integration."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"I would like a user experience module to be added."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. ServiceNow IT Operations Management is rated 8.2, while ServiceNow Orchestration is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BMC TrueSight Orchestration.
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