ServiceNow Cloud Observability vs SolarWinds Pingdom comparison

ServiceNow and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #39 with an average rating of 7.5, while SolarWinds is ranked #57. ServiceNow holds a 0.4% mindshare in APM, compared to SolarWinds’s 0.3% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

790 Views
766 Comparison Views

100% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

603 Views
555 Comparison Views

75% willing to recommend

ServiceNow Cloud Observability

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

SolarWinds Pingdom and ServiceNow Cloud Observability compete in the network and cloud monitoring category. Users generally have more satisfaction with SolarWinds Pingdom's support and pricing, while ServiceNow Cloud Observability's extensive features are viewed as valuable.

Features: SolarWinds Pingdom provides reliable uptime monitoring, comprehensive performance checks, and straightforward deployment. ServiceNow Cloud Observability offers advanced analytics, integration with various cloud services, and an all-encompassing monitoring approach.

Room For Improvement: SolarWinds Pingdom needs an enhanced alerting system, more customization options, and feature-specific improvements. ServiceNow Cloud Observability requires better documentation, a simpler setup process, and an overall focus on ease of use.

Ease of Deployment and Customer Service: SolarWinds Pingdom is known for straightforward deployment and responsive customer service. ServiceNow Cloud Observability, although offering comprehensive service integration, has a steeper learning curve but is beneficial for complex environments.

Pricing and ROI: Users appreciate SolarWinds Pingdom’s competitive pricing and quick ROI. ServiceNow Cloud Observability, despite higher setup costs, justifies the investment with its extensive features, providing long-term benefits.

To learn more, read our detailed ServiceNow Cloud Observability vs. SolarWinds Pingdom Report (Updated: July 2025).

Buyer's Guide

ServiceNow Cloud Observability vs. SolarWinds Pingdom

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

57th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"The most valuable features are monitoring and reporting."

"Once you set the threshold on your environment, it feels very real-time"

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

Cons

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"Some of the functions could improve by making them easier."

"Technical support could use some improvement."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"I would like to see better integration with other products."

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Manufacturing Company

12%

Computer Software Company

12%

Retailer

10%

Educational Organization

23%

Computer Software Company

12%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

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Comparisons

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Compared 37% of the time

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Compared 31% of the time

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Compared 20% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 11% of the time

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Azure Monitor vs SolarWinds Pingdom

Compared 29% of the time

Grafana vs SolarWinds Pingdom

Compared 21% of the time

Catchpoint vs SolarWinds Pingdom

Compared 18% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 17% of the time

Zabbix vs SolarWinds Pingdom

Compared 14% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

June 2025

Download ServiceNow Cloud Observability product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

July 2025

Download SolarWinds Pingdom product report

Also Known As

LightStep

No data available

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

ServiceNow Cloud Observability vs. SolarWinds Pingdom

July 2025

Free Report: ServiceNow Cloud Observability vs. SolarWinds Pingdom

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