SAP Sales Cloud vs Zendesk comparison

SAP and Zendesk are both solutions in the CRM category. SAP is ranked #89, while Zendesk is ranked #21 with an average rating of 7.2. SAP holds a 0.2% mindshare in CRM, compared to Zendesk’s 1.5% mindshare. Additionally, 93% of Zendesk users are willing to recommend the solution.

SAP Sales Cloud

145 Views
90 Comparison Views

Zendesk

Read 60 Zendesk reviews

3,045 Views
548 Comparison Views

93% willing to recommend

SAP Sales Cloud

Zendesk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between SAP Sales Cloud and Zendesk based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Helped 863,429 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Sales Cloud

Ranking in CRM

89th

Ranking in Sales Force Automation

17th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Sales Performance Management (3rd)

Zendesk

Ranking in CRM

21st

Ranking in Sales Force Automation

9th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Help Desk Software (9th), IT Service Management (ITSM) (9th), Reporting (16th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of SAP Sales Cloud is 0.2%, up from 0.0% compared to the previous year. The mindshare of Zendesk is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Educational Organization

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

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What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Comparisons

No data available

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Product Reports

Buyer's Guide

CRM

July 2025

Download SAP Sales Cloud product report

Buyer's Guide

Zendesk

June 2025

Download Zendesk product report

Also Known As

SAP Cloud for Sales

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

SAP Sales Cloud brings together SAP Cloud for Customer, SAP Revenue Cloud and CallidusCloud, now part of SAP to help organizations connect and guide customers throughout their buying journey. Transform your lead to cash process and accelerate sales performance with incentive optimization, sales coaching and learning recommendations - helping sales teams to spend their time on the best deals.

SAP

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Medtronic, Day & Zimmerman, Harlequin Sales Corp, Mohawk Industries, German Football Association, Nebraska Book Company Inc., Goodwill Industries San Joaquin Valley Inc., Skullcandy, ContiTech AG

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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863,429 professionals have used our research since 2012.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.