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SAP Intelligent RPA vs Tungsten TotalAgility comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Robotic Process Automation (RPA)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
666
Ranking in other categories
Business Process Management (BPM) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
SAP Intelligent RPA
Ranking in Robotic Process Automation (RPA)
26th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Tungsten TotalAgility
Ranking in Robotic Process Automation (RPA)
20th
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
23
Ranking in other categories
Intelligent Document Processing (IDP) (5th), Business Orchestration and Automation Technologies (26th)
 

Mindshare comparison

As of October 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 5.2%, down from 9.5% compared to the previous year. The mindshare of SAP Intelligent RPA is 1.6%, down from 2.4% compared to the previous year. The mindshare of Tungsten TotalAgility is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere5.2%
Tungsten TotalAgility1.2%
SAP Intelligent RPA1.6%
Other92.0%
Robotic Process Automation (RPA)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Keerthana Jayathran - PeerSpot reviewer
SAP BTP Developer at Wipro Limited
Offers integration of the document extraction service into SAP ALC, enabling the direct upload and extraction of details
I found that SAP Intelligent RPA can be somewhat unstable when using SAP GUI. When we upgraded from SAP GUI version 7.50 to version 7.70, we had to update our SAP Intelligent RPA screens even though the screens were the same. This was difficult and time-consuming. The one I would like to see is in context with the screens, if they are using the same SAP UI, and if it updates, it should not be changed. At least it should be able to identify the screen. There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, what the reason is, or what the criteria we are missing to add. A proper error message would be helpful.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Has faced challenges adapting to evolving capture methods and competitive integrations
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform is easy to use, especially for business users."
"Automation Anywhere stands out because it has brought productivity to the organization, improved customer service, accelerated business growth, and allowed for faster innovation."
"It's very easy to use. It helps streamline manual processes."
"We needed scalability and the ability to perform 10,000 or 1,000 or 200 tasks at any moment. No other software that we have had could provide such scalability and is built in a modular way."
"It helped agents process tickets with minimal errors and improved average handling time as they are able to close the tickets faster."
"In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process."
"We have automated a few processes, which take four to five hours to do manually, and when we automated these processes that time became less than one hour with RPA."
"Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them."
"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."
"Scalability is fine. It is pretty nice."
"SAP Contextor has improved our organization by giving us better operational efficiency."
"It is a stable solution...It is a scalable solution."
"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."
"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."
"Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment."
"Contextor is a good solution for a Citrix environment."
"I think Kofax is a good product, and I would definitely recommend it to anyone looking for document extraction or classification, or data extraction from structured and unstructured documents."
"The tool is low code which saves you from a developer."
"KTA will connect all the systems and lead the intelligent automation."
"Data extraction and auto-classification are great features."
"Great with recognition providing a high level of confidence."
"We have automated more than five business process using this tool."
"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."
"Kofax TotalAgility helped us greatly in reducing manual work because comparing document content was done manually in the past, and now the comparison is completely done by the solution, and it's been a great help to our organization."
 

Cons

"The interface is not intuitive for business users who are used to seeing the process on a flow chart, like a Visio workflow diagram. This may be because of the nature of the way the interface is structured and the way the functions are built in list type of format."
"We have observed that AA gets locked sometimes."
"There's potential for Automation Anywhere to integrate conversational types of tools and AI into their tool set, which would be really valuable."
"Queues are great but need improvement. They are helpful because most of the automations are transaction-based."
"Although, IQ Bot has data being extracted from it. It can improve with more features, like handwritten copies that are readable."
"We've had a lot of issues with the installation and performance on a variety of computers, onshore and offshore. Our network bounds multiple domains, and we've had issues there, as well. So, we are looking forward to the web-based development versions."
"I would like to see integration better integration with Excel and SAP."
"I am looking forward to seeing writing on Linux in the web and WorkBatch in the next release."
"The support is expensive."
"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."
"There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful."
"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."
"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."
"I found that the SAP scripting of a program is easier than SAP Contextor."
"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."
"SAP Contextor could improve by automating some processes."
"While the image, the field extraction, is really good in KTA, the OCR result is not so good."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
"The initial setup is a bit complex - more than other OCR tools available in the market."
"Kofax TotalAgility is quite vast and complex as a product."
"Sometimes there isn't enough accuracy when it comes to extracts."
"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."
"APM observability is something that doesn't exist in TotalAgility."
"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."
 

Pricing and Cost Advice

"We are a partner of Automation Anywhere and find the pricing to be reasonable."
"In terms of pricing, this is a good product."
"Annually, we are paying almost one million reais."
"The setup and licensing cost is affordable, and it is not exaggerated like UiPath."
"The certifications are free of cost."
"Automation Anywhere pricing and licensing are competitive compared to the other automation vendors."
"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."
"The licensing cost is approximately $4,000 USD, which is a seed license."
"This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."
"The pricing is not that expensive. It is manageable."
"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."
"It all comes with a bundle right now. Having advanced features, it is competitively priced."
"It is slightly more expensive than other tools."
"The price of this solution is less than some of the competition."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
"Kofax TotalAgility is very expensive."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Manufacturing Company
11%
Comms Service Provider
11%
Manufacturing Company
11%
Financial Services Firm
10%
Construction Company
9%
Comms Service Provider
6%
Outsourcing Company
14%
Financial Services Firm
13%
Manufacturing Company
9%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise85
Large Enterprise561
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business8
Large Enterprise13
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
Earn 20 points
What needs improvement with Kofax TotalAgility?
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that parti...
What is your primary use case for Kofax TotalAgility?
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
What advice do you have for others considering Kofax TotalAgility?
I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this s...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
SAP Contextor, Contextor
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Find out what your peers are saying about SAP Intelligent RPA vs. Tungsten TotalAgility and other solutions. Updated: September 2026.
915,325 professionals have used our research since 2012.