We performed a comparison between Salesforce Service Cloud and Vision Helpdesk based on real PeerSpot user reviews.
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Salesforce Service Cloud is ranked 8th in Help Desk Software with 39 reviews while Vision Helpdesk is ranked 38th in Help Desk Software. Salesforce Service Cloud is rated 8.6, while Vision Helpdesk is rated 10.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of Vision Helpdesk writes "The multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.
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