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Salesforce Platform vs Tungsten TotalAgility comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
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Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
660
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Salesforce Platform
Ranking in Business Orchestration and Automation Technologies
13th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (8th), Mobile Development Platforms (3rd), Rapid Application Development Software (5th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
Tungsten TotalAgility
Ranking in Business Orchestration and Automation Technologies
25th
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
23
Ranking in other categories
Robotic Process Automation (RPA) (22nd), Intelligent Document Processing (IDP) (5th)
 

Mindshare comparison

As of August 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 6.3%, down from 7.5% compared to the previous year. The mindshare of Salesforce Platform is 2.4%, down from 3.2% compared to the previous year. The mindshare of Tungsten TotalAgility is 1.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Automation Anywhere6.3%
Salesforce Platform2.4%
Tungsten TotalAgility1.7%
Other89.6%
Business Orchestration and Automation Technologies
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Sharmila-K - PeerSpot reviewer
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Has faced challenges adapting to evolving capture methods and competitive integrations
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have received 70 percent optimization using this solution."
"It is easy to use and developer-friendly. The development time is very short. If any system needs to be changed or any functionality needs to be incorporated to any of the technology, it usually will be a long process, like months. With this innovative tool's automation, it is very dynamic, easy to develop, and deliver results quickly. With some of our use cases, we were able to deliver within the time frame of two to three weeks, which is the biggest plus with this tool."
"It helps improve performance and helps companies save time and money."
"With Automation Anywhere, they receive their financial statements while still on the call."
"One of the most valuable features is IQ Bot. If you compare Automation Anywhere with any of the other organizations, we may get same type of RPA solution, as there are multiple organizations. But, IQ Bot was one of the primary reasons to choose Automation Anywhere. Using IQ Bot, we can extract more data out from the documents that are unstructured. Therefore, we need to do two things at the same time: We need to extract the information from image-based documents We need to make sure that the efficiency and accuracy of the extraction is improving with each extraction."
"It provides, not only hard benefits, but also soft benefits, leaving the human mind free of all voluminous repetitive tasks so workers can do the work that they are intended to do, which is thinking."
"Automation Anywhere is stable, scalable, and easy to use."
"The benefits include a reduction in tedious tasks and manual handling of tasks and time savings."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"Automation of process steps have saved us millions of dollars by removing manual steps and activities."
"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."
"Salesforce is great and without any doubt, I would say one should definitely go for Salesforce as it does a lot of sales and marketing in the CRM that would help you if you work on productivity."
"Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation."
"I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless."
"We use this solution to track customer activities, opportunities and contact information."
"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."
"Being able to extract data from documents is great, and the capability of this tool is great as it can replace legacy applications and make everything very easy."
"Kofax TotalAgility is a great design tool for reading handwritten invoices."
"It can be a good product for BPM; you can do BPM projects with it, do case management and capture extraction with Kofax TotalAgility, and it can also integrate quite seamlessly with third-party applications, so it is quite good."
"It is a stable solution; I have worked with many big companies where they scan millions of pages every year and hundreds of users are using it every day, and it is a stable application; it is reliable, there are no bugs or glitches, and it doesn’t crash or freeze."
"It's not so complex to design what you need to."
"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"Kofax TotalAgility helped us greatly in reducing manual work because comparing document content was done manually in the past, and now the comparison is completely done by the solution, and it's been a great help to our organization."
 

Cons

"They could improve the learning curve."
"The version that I used (10.3) was not that stable. It easily crashed in-between processes."
"The starting price, which is a one-off fee is a bit high and this may deter mid and small-sized companies from acquiring and decide to shun the platform."
"The IQ Bot could use improvement."
"The optical character recognition of various documents and templates, particularly when using the Arabic language, has room for improvement."
"There are a lot of things that need to be improved, especially related to the Control Room, but you can develop and scale with this tool very, very fast."
"It needs to have more options for integrating with other tools."
"However, if documents are scanned and not clear, the accuracy is not up to the mark."
"Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out."
"Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution."
"Salesforce's constant rebranding and name changes can be confusing for both customers and partners."
"The initial setup is rather complex."
"Identification management systems integration should be easier."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective."
"When you compare with Appian, they have to improve more on configuration and more systematic care, configuring by itself and if they are making other things in the area that they update."
"User interface."
"They never stressed the lifecycle document management aspects of regulated processes effectively, which I think possibly represents a weakness."
"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."
"The product's console version is old. It should also improve its forum."
"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."
"There needs to be more accessible certification and better pricing for Kofax TotalAgility."
"The form development could be improved."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
 

Pricing and Cost Advice

"We brought onshore a lot of what we were doing offshore, saving our company close to $20 million."
"It's very good in terms of cost and pricing."
"If it is saving FTE and Generating a good ROI then it is Worth Investing."
"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."
"It's an ideal pricing model to customize the components based on everyone's needs."
"It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price."
"We're paying a monthly subscription fee for the bot and for services. There are no additional costs beyond the standard licensing fee."
"The cost of Automation Anywhere is high in Turkey due to the weak economy."
"The solution is fairly priced."
"The solution is a bit expensive."
"The cost of this solution depends on negotiations. It is somewhere between expensive and reasonable. There is always additional costs for consulting services. It's the kind of solution that requires consulting, but it is not a licensing cost. It is a consulting cost. It is CAPEX versus OPEX."
"The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get."
"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."
"Pricing and license differ and depend on how much license you are purchasing from them."
"It is expensive."
"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
"Kofax TotalAgility is very expensive."
"It is slightly more expensive than other tools."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
"The price of this solution is less than some of the competition."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Construction Company
11%
Outsourcing Company
10%
Financial Services Firm
12%
Manufacturing Company
8%
Construction Company
7%
Outsourcing Company
7%
Financial Services Firm
14%
Outsourcing Company
10%
Manufacturing Company
9%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise44
By reviewers
Company SizeCount
Small Business8
Large Enterprise13
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work be...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we d...
What needs improvement with Kofax TotalAgility?
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that parti...
What is your primary use case for Kofax TotalAgility?
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
What advice do you have for others considering Kofax TotalAgility?
I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this s...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Salesforce1, Force.com, Salesforce App Cloud
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
ADP
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Find out what your peers are saying about Salesforce Platform vs. Tungsten TotalAgility and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.