Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.
Many first-time CRM users are unaware of all features and best practices, so we guide them with use cases, sample work, or sometimes create a POC to show them how their system will look and the expected outcomes.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
Salesforce Service Cloud requires significant maintenance effort to see ROI.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
Support requires a subscription and when taken, the service is pretty nice.
Unless you have premium support, assistance is restricted.
Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce is highly scalable and operates efficiently.
Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.
Nobody can compete with Salesforce Service Cloud's scalability.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
Configuring Flows in Salesforce Service Cloud is very difficult.
Salesforce Service Cloud should focus on simplification.
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Without negotiation, costs can become expensive.
I would rate the price for Salesforce Sales Cloud as a three, where one is a high price.
Salesforce Service Cloud is expensive.
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
We had to integrate multiple systems for one client, and the process was straightforward.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit.
Salesforce Service Cloud offers pre-built packages that are best in class.
Salesforce Service Cloud improved our organization with its mobile capabilities.
Usability is one of the strongest characteristics of Salesforce Service Cloud.
| Product | Market Share (%) |
|---|---|
| Sales Creatio | 0.9% |
| Microsoft Dynamics CRM | 4.4% |
| SAP CRM | 3.9% |
| Other | 90.8% |
| Product | Market Share (%) |
|---|---|
| Salesforce Sales Cloud | 3.5% |
| Microsoft Dynamics CRM | 4.4% |
| SAP CRM | 3.9% |
| Other | 88.2% |
| Product | Market Share (%) |
|---|---|
| Salesforce Service Cloud | 14.2% |
| Microsoft Dynamics CRM | 19.8% |
| ServiceNow Customer Service Management | 9.4% |
| Other | 56.6% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 26 |
| Large Enterprise | 40 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 13 |
| Large Enterprise | 24 |
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.
Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.
What features does Salesforce Sales Cloud offer?Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
