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Power Admin PA Server Monitor vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Power Admin PA Server Monitor
Ranking in IT Infrastructure Monitoring
49th
Average Rating
7.0
Reviews Sentiment
2.3
Number of Reviews
3
Ranking in other categories
Server Monitoring (20th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
15th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)
 

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Power Admin PA Server Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
Power Admin PA Server Monitor0.5%
Other98.4%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer2897232 - PeerSpot reviewer
Deputy Manager at a government with 1,001-5,000 employees
Monitoring has become streamlined and now supports complex enterprise workloads across all clouds
My advice to others looking into using Power Admin PA Server Monitor is that they should examine it carefully as it is a very good product. It has many parameters that you can configure and it is very efficient in power savings. I gave this product a rating of 9.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The satellite service installed on remote computers is an easy way to add clients, plus it's easy to deploy and to configure the licence is perpetual and not linked to one computer, so it's possible to remove a licence from one computer and use it on another with no extra cost"
"The possibility to develop your own VB scripts."
"Power Admin PA Server Monitor is super friendly and easy to use, very efficient, and powerful."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It's easy to set up."
"I like the solution due to the fact that it's scalable."
"The scalability of ServiceNow is good."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"I am impressed with the tool's ability to track information in an easy way."
 

Cons

"The satellite service installation file could be separated from the server one. It would reduce the size of the file, and reduce the time to deploy on weak connections."
"Basic monitoring on Unix was working really well but it didn't really help under machines in Windows Domain Controller."
"Lacks the ability to do its own monitoring."
"It should have better integrations with other solutions."
"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."
"Service mapping is pretty limited."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The solution's subscription model could be improved."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
 

Pricing and Cost Advice

Information not available
"It is expensive. It is around 10 Euros per server per month."
"The cost of ServiceNow is much higher."
"There are additional costs, you have to pay more for everything."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"It has different subscription models."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
15%
Comms Service Provider
13%
Construction Company
10%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your primary use case for Power Admin PA Server Monitor?
My main use case for Power Admin PA Server Monitor is for enterprise server business usage. I use Power Admin PA Server Monitor in my daily work to track specific enterprise applications for busine...
What advice do you have for others considering Power Admin PA Server Monitor?
My advice to others looking into using Power Admin PA Server Monitor is that they should examine it carefully as it is a very good product. It has many parameters that you can configure and it is v...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

PA Server Monitor
ServiceNow ITOM
 

Overview

 

Sample Customers

Sauder Woodworking, Symantec, Microsoft, Skull Candy, NASA, Xerox, Chevron
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Power Admin PA Server Monitor vs. ServiceNow IT Operations Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.