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Power Admin PA Server Monitor vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Power Admin PA Server Monitor
Ranking in IT Infrastructure Monitoring
74th
Average Rating
6.0
Number of Reviews
2
Ranking in other categories
Server Monitoring (30th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)
 

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of Power Admin PA Server Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.2%
Power Admin PA Server Monitor0.5%
Other98.3%
IT Infrastructure Monitoring
 

Featured Reviews

it_user225771 - PeerSpot reviewer
IT Network Engineer at a engineering company with 51-200 employees
The setup is straightforward, but t​he satellite service installation file could be separated from the server one.
* The status overview page provides a state of computers monitored and provides quickly what users need to focus on * The satellite service installed on remote computers is an easy way to add clients, plus it's easy to deploy and to configure * The licence is perpetual and not linked to one computer, so it's possible to remove a licence from one computer and use it on another with no extra cost
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The satellite service installed on remote computers is an easy way to add clients, plus it's easy to deploy and to configure the licence is perpetual and not linked to one computer, so it's possible to remove a licence from one computer and use it on another with no extra cost"
"The possibility to develop your own VB scripts."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
"It has been very useful for tracking, it has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is a product that is familiar for a lot of users."
"Our ROI since implementing ServiceNow ITOM has been significant."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
 

Cons

"The satellite service installation file could be separated from the server one. It would reduce the size of the file, and reduce the time to deploy on weak connections."
"Basic monitoring on Unix was working really well but it didn't really help under machines in Windows Domain Controller."
"The solution's subscription model could be improved."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"I advise others not to customize a lot while using the solution."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"If you are new to using the solution, you will find the setup complex."
"It didn't provide as much value as we thought it would."
 

Pricing and Cost Advice

Information not available
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The cost of ServiceNow is much higher."
"The solution offers yearly licenses and a subscription model for add-on features."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"It is expensive. It is around 10 Euros per server per month."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

PA Server Monitor
ServiceNow ITOM
 

Overview

 

Sample Customers

Sauder Woodworking, Symantec, Microsoft, Skull Candy, NASA, Xerox, Chevron
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Power Admin PA Server Monitor vs. ServiceNow IT Operations Management and other solutions. Updated: April 2026.
894,998 professionals have used our research since 2012.