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PeopleSoft vs SAP SuccessFactors vs UKG comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
PeopleSoft offers cost-efficient ROI, maintained with minimal resources, outperforming costlier systems like Oracle and SAP in user satisfaction.
Sentiment score
5.0
SAP SuccessFactors offers ROI within years by automating HR, though high costs may reduce perceived financial benefits.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
 

Customer Service

Sentiment score
4.5
PeopleSoft's customer service is satisfactory, but users desire quicker, more detailed support, especially for complex issues and upgrades.
Sentiment score
6.1
SAP SuccessFactors' support experiences vary, with some users satisfied, but others face delays and note limited expertise.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
If a customer designs custom applications and encounters issues, PeopleSoft will not provide service for those custom applications.
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.6
PeopleSoft is scalable and adaptable, excelling in performance and integration, though complex applications may pose challenges.
Sentiment score
7.7
SAP SuccessFactors offers scalable solutions with quarterly updates, cloud compatibility, and modular design for diverse organizational needs.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
This rating reflects the limitation that custom applications do not receive support.
We have implemented it for 25,000 employees, scaling from 7,000 to 25,000 using the same set of rules, and it was not difficult.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.4
PeopleSoft is valued for its stability, consistent performance, customization, and quick resolution of rare bugs, despite minor issues.
Sentiment score
7.5
SAP SuccessFactors is highly stable, with occasional updates or custom field issues, but generally surpasses other ERP systems in reliability.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
Small issues take maximum one to two hours to resolve, while major issues take up to 12 hours.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
The solution is absolutely stable.
 

Room For Improvement

PeopleSoft needs improvements in mobile UI, technical support, integration capabilities, and customization complexity, while enhancing performance and design.
SAP SuccessFactors needs enhanced analytics, integration, user interfaces, customization, localization, cloud features, AI, and improved documentation.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
Professionals are transitioning due to challenges in availability, scalability, and resource allocation.
Workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
They should implement soft connectors through a marketplace for virtual learning integration with platforms such as Teams, Cisco, and Webex, rather than relying on hard connectors using APIs.
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

PeopleSoft's pricing is high and variable, with significant costs for licensing, setup, customization, and ongoing support.
SAP SuccessFactors offers customizable pricing with an annual subscription, though costs vary by company size and additional services.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
The licensing cost is not expensive now.
The licensing costs are quite high, which is a typical scenario for such solutions.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

PeopleSoft excels in customization, integration, and scalability, offering user-friendly features for HR, finance, payroll, and comprehensive analytics.
SAP SuccessFactors enhances recruitment, provides seamless integration and customization, increasing employee engagement and satisfaction with robust analytics.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
It aids me from an auditing perspective, as it's all system-driven, and cannot be altered.
It provides the easiest way to integrate with third-party applications for data exchange between systems.
The best features of SAP SuccessFactors are workflows, the storyboard, the workforce analytics, and customization in terms of doing those portlets and MDIs, which are much simpler.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
SAP SuccessFactors needs significant improvements in AI and modernization, especially in machine learning capabilities such as course suggestions.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Mindshare comparison

As of October 2025, in the Talent Management category, the mindshare of PeopleSoft is 4.7%, down from 7.6% compared to the previous year. The mindshare of SAP SuccessFactors is 18.3%, down from 20.6% compared to the previous year. The mindshare of UKG is 5.2%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management Market Share Distribution
ProductMarket Share (%)
SAP SuccessFactors18.3%
PeopleSoft4.7%
UKG5.2%
Other71.8%
Talent Management
 

Featured Reviews

UshaKatyal - PeerSpot reviewer
A mature solution that needs right implementation
I think PeopleSoft HR is pretty good and very mature. The people who built PeopleSoft now work on Workday. Workday has asked me to join them as an employee a few times, but I don't take anyone's employment because Workday isn't very user-friendly. With PeopleSoft, you can do a lot. Oracle now bundles PeopleSoft and calls it Oracle Cloud, but the programs are the same. Recruiters often don't know this and say you're not qualified if you don't have Oracle Cloud experience. However, Oracle has just put PeopleSoft in the cloud and packaged it as Oracle Cloud. Overall, if the solution is implemented correctly, it runs very smoothly. I think people shouldn't customize it. They should use it as is and try to adapt to it. Many people didn't understand PeopleSoft at first. For example, during COVID, some companies hired offshore people who didn't know what they were doing and messed everything up. You need to know the rules and regulations of the country where you're implementing the tool because every country has different rules for HR, benefits, and payroll. Canadian payroll differs from US payroll, but they're on the same platform in the solution. It's a very mature system, but people prefer newer options like Oracle Cloud. I was also involved with SAP S/4HANA. I don't think it's good for the government sector because government workers are a bit lazy about technical things. I understand S/4HANA because I have a technical background. It has a different structure, while PeopleSoft has more of a file and table structure, which is easier. If the tables are set up wrong, things go wrong. But if you know how to set it up correctly, it runs smoothly, and you can adjust it if needed. The problem is that companies are hiring big consulting firms that want money. They hire offshore people who don't know the country's rules and do programming. If you buy a package and still have to do custom programming, why buy the package at all? These days, I'm doing a lot of business process reengineering for people because they don't know how to implement it correctly. If you implement it right, you can reduce manual work. However, it depends on change management and how senior management handles it. It works fine if you implement the tool on-site or hybrid, not cloud and do it correctly. But in a cloud situation, there are problems. Many countries change their payroll and benefits rules often. With the cloud, you can't easily change things. You have to ask the company to make changes, which costs much money. People who don't want an IT department go for the cloud. But I've seen many companies fail with the cloud. The cloud is just everything packaged together. Your data sits in someone else's cloud, and you must accept whatever they do. Payroll is very sensitive. If payroll is wrong, the whole company suffers. I've worked on the financial and school sides, too. I'm comfortable with the tool if it's implemented correctly. But many companies don't implement it right, which is why they might say it is too much. I did a big project for an oil and gas company. I was a program control manager with 51 people under me. We used Oracle, but Oracle isn't as good as PeopleSoft for payroll. If the solution is implemented correctly, it's fine. But you need the right implementer. Big consulting firms often give wrong information and use inexperienced people. For maintenance, PeopleSoft sends updated rules to new tables at year-end. You compile the new tables and start the new year. But you need to know which changes apply to your country. I talk to many senior PeopleSoft people and always get LinkedIn messages about business opportunities. I now help about 50 clients when they have problems, but I'm not traveling. If you know the HR and payroll business well, you can implement anything - PeopleSoft, Oracle, or S/4HANA. I've done all of these. S/4HANA is more complicated and technical. It's similar to an old software called IDMS. You have to be very technical, and if you don't do it right, it won't work. I rate the overall solution a seven out of ten.
ManujGupta - PeerSpot reviewer
Has improved employee satisfaction and streamlined real-time data management
In terms of customizations in specific modules for industry requirements, SAP SuccessFactors is much more generic and does not comply many times with industry requirements as a vertical. In my experience with SuccessFactors' analytics capabilities influencing decision-making, workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively. For the future of the product, I would like to see more AI implementation, Python integrations, and GPT integrations.
Talia Jean Paul - PeerSpot reviewer
Affordable but needs to improve its stability
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.
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Top Industries

By visitors reading reviews
Government
9%
Manufacturing Company
9%
University
8%
Comms Service Provider
8%
Comms Service Provider
13%
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
8%
Manufacturing Company
9%
Comms Service Provider
9%
Financial Services Firm
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise16
Large Enterprise50
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise13
Large Enterprise69
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle C...
What do you like most about PeopleSoft?
I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it wit...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customizatio...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new expe...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for per...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market ar...
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to trac...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use...
 

Comparisons

 

Also Known As

No data available
SuccessFactors
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

BMI Healthcare, Lone Star College System, Jefferson County Public Schools, Griffith University, Los Rios Community College District, Tervita Corporation, INFRA S.A. de C.V., ICF Habitat, Central Washington University, Tech Mahindra Limited, Cognizant Technology Solutions, Stanford Childrens Health
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SAP, Workday, Oracle and others in Talent Management. Updated: October 2025.
869,202 professionals have used our research since 2012.