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Pega Platform vs vCenter Orchestrator comparison

Pega and VMware are both solutions in the Process Automation category. Pega is ranked #4 with an average rating of 8.2, while VMware is ranked #6 with an average rating of 8.1. Pega holds a 6.0% mindshare in PA, compared to VMware’s 0.3% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 95% of VMware users who would recommend it.
Pega Platform
Read 82 Pega Platform reviews
  • 10,302 Views
  • 3,606 Comparison Views
91% willing to recommend
vCenter Orchestrator
Read 51 vCenter Orchestrator reviews
  • 855 Views
  • 162 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and vCenter Orchestrator compete in the business process management and virtualization management categories, respectively. Pega seems to have an upper hand due to its extensive feature set and enterprise-level solutions, although both platforms have areas where improvements are needed.

Features: Pega Platform offers a wide range of features ideal for complex case management and workflow automation, supported by a no-code environment and cloud capabilities for seamless process changes and straightforward implementation. It provides robust integration services suitable for enterprise-level solutions. In contrast, vCenter Orchestrator excels in managing virtualized environments with strong workflow automation and data movement between machines, simplifying virtual machine management through centralized control.

Room for Improvement: Pega Platform users report complexity in initial setup, requiring skilled developers, and express concerns about the licensing model and user interface. More out-of-the-box solutions are desired. vCenter Orchestrator struggles with pricing and integration with other vendor products, and users seek better automation capabilities and replication tools for storage management.

Ease of Deployment and Customer Service: Pega Platform's deployment versatility across on-premises, public cloud, and hybrid environments is noted, though its technical support receives mixed reviews. Comparatively, vCenter Orchestrator emphasizes on-premises deployment and is considered user-friendly, with centralized control but less comprehensive support services that could benefit from improvements.

Pricing and ROI: Pega is known for high licensing costs, which can be prohibitive for smaller companies. However, large enterprises often see substantial ROI from its comprehensive features. Similarly, vCenter Orchestrator, while expensive, is sometimes bundled within VMware solutions, offering a different value perspective. Both platforms could enhance user adoption through more transparent and flexible pricing structures.

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Buyer's Guide
Pega Platform vs. vCenter Orchestrator
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
Sentiment score
6.0
Medium to large enterprises gain ROI from virtualization, but quantifying returns is challenging; vCenter Orchestrator suits specific needs.
 

Customer Service

Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
Sentiment score
6.2
VMware support is praised for communication and resolution but needs faster response and deeper expertise in some cases.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
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No quotes available
For more quotes and insights, download the vCenter Orchestrator report
reviewer1605597 - PeerSpot reviewer
CP
VS
 

Scalability Issues

Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
Sentiment score
7.3
vCenter Orchestrator effectively scales from small to large environments, adapting well despite some hardware-specific challenges.
 

Stability Issues

Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
Sentiment score
7.9
vCenter Orchestrator is highly stable, reliable, and efficient, with occasional issues, praised for trustworthy performance by users.
 

Room For Improvement

Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
vCenter Orchestrator requires affordability, interface improvements, better integration, automation features, simpler workflows, and accessible support and resources.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
For more quotes and insights, download the Pega Platform report
No quotes available
For more quotes and insights, download the vCenter Orchestrator report
 

Setup Cost

Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
Enterprise users have mixed opinions on vCenter Orchestrator pricing, with some finding it expensive due to complex licensing.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
For more quotes and insights, download the Pega Platform report
No quotes available
For more quotes and insights, download the vCenter Orchestrator report
 

Valuable Features

Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
vCenter Orchestrator offers seamless automation, easy integration, scalability, user-friendly interface, and cost-effective virtual machine management.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
For more quotes and insights, download the Pega Platform report
No quotes available
For more quotes and insights, download the vCenter Orchestrator report
 

Categories and Ranking

Pega Platform
Ranking in Process Automation
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (5th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)
vCenter Orchestrator
Ranking in Process Automation
6th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of Pega Platform is 6.0%, down from 10.5% compared to the previous year. The mindshare of vCenter Orchestrator is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
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Gerhard Gmelch - PeerSpot reviewer
Enhance automation efficiency with cost-effective graphical workflow design
I use vCenter Orchestrator for automation purposes, specifically to run automation workbooks The most valuable features are the graphical UI for designing the workflows and the interfaces that come out of the box. Additionally, it is included in the VMware Vitalization Stack, which means there…
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
Computer Software Company
21%
Financial Services Firm
14%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
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Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
See all answers
What do you like most about vCenter Orchestrator?
The stability of the product is very good.
See all answers
What is your experience regarding pricing and costs for vCenter Orchestrator?
We're running a low-profile budget. This is not our main focus on investment technology, so we're trying to reduce costs due to the change from perpetual to subscription licenses.
See all answers
What needs improvement with vCenter Orchestrator?
After the change from perpetual licensing to subscriptions, the cost model changed. We are considering alternatives since we lost the perpetual aspect, and support is changing.
See all answers
 

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Compared 5% of the time
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Compared 5% of the time
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Compared 44% of the time
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Compared 25% of the time
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Compared 19% of the time
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Compared 12% of the time
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Product Reports

Buyer's Guide
Pega Platform
June 2025
Pega Platform reportDownload Pega Platform product report
Buyer's Guide
vCenter Orchestrator
June 2025
vCenter Orchestrator reportDownload vCenter Orchestrator product report
 

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES
No data available
 

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?
  • Easy Implementation: Quick setup for fast project kick-off.
  • Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
  • Fast Prototyping: Enables rapid model creation and testing.
  • Unified Architecture: Streamlines operations across the platform.
  • Low-Code Environment: Facilitates swift application development.
  • Scalability: Supports growth and high-demand scenarios.
  • Real-Time Analytics: Provides immediate insights into operations.
  • Decision Automation: Automates standard decision-making processes.
  • Reusable Components: Encourages efficiency in development through component reuse.
What benefits do organizations find with Pega Platform?
  • Rapid Deployment: Quick launch of new processes saves time and resources.
  • Cost Efficiency: Reduces costs through automation and streamlined workflows.
  • Customer-Centric Solutions: Enhances customer experiences through integrated systems.
  • Improved Productivity: Automation frees up employee resources for other tasks.
  • Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega
VMware vCenter Orchestrator simplifies the automation of complex IT tasks and integrates with VMware vCloud Suite components to adapt and extend service delivery and operational management, effectively working with existing infrastructure, tools and processes.
VMware
 

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Beiersdorf Shared Services
Buyer's Guide
Pega Platform vs. vCenter Orchestrator
July 2025
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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.