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Oracle Service Cloud vs Pobuca Connect comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle Service Cloud and Pobuca Connect based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Oracle Service Cloud vs. Pobuca Connect report (Updated: September 2022).
633,184 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • More Oracle Service Cloud Pricing and Cost Advice →

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    633,184 professionals have used our research since 2012.
    Comparison Review
    Paul Parisi
    Questions from the Community
    Top Answer:Everything is managed by Oracle, so they have security in place.
    Top Answer:Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
    Top Answer:This product is used to provide and kind of service that is related to customer support.
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    Ranking
    9th
    out of 70 in CRM
    Views
    1,490
    Comparisons
    1,088
    Reviews
    3
    Average Words per Review
    305
    Rating
    8.7
    27th
    out of 70 in CRM
    Views
    217
    Comparisons
    196
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Oracle RightNow
    Pobuca
    Learn More
    Overview

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

    This flexible and scalable platform includes:

    • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
    • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
    • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
    • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
    • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

      For more information visit https://cloud.oracle.com/en_US/service-cloud

    Pobuca Connect-Connect with your business contacts

    Pobuca Connect is a cloud app that turns your multiple and non-connected business contact lists into one unified company address book which is easy to access from everywhere and ready to share with co-workers or business associates. It also boasts the built-in Pobuca Bot, your very own virtual assistant helping you keep business contacts up-to-date and always accessible.

    Benefits:
    - Organize your contacts
    Separate personal from business contacts. Pobuca Connect enables you to keep a neat business address book and avoid any unnecessary mix-up.

    - Access business contacts everywhere
    Search for names or organizations and get all their contact details instantly. Update your business contact lists by scanning business cards or grabbing email signatures and sync all your devices (desktop, mobile, web, outlook) to be automatically updated with the latest info.

    - Use Pobuca Connect in your cloud ecosystem
    Integrate Pobuca Connect with any of your business software or cloud solution, such as O365, CRM, Email marketing tools, Single Sign-on solutions.

    -Stay secure and GDPR compliant
    Protect your valuable information by controlling who has access to what. Also, note that Pobuca Connect is fully GDPR-compliant, since your data protection and privacy is a top priority to us. We don’t keep any copies of your contact lists and if you delete the app, your data is permanently deleted too.

    - Manage your everyday workflow with Pobuca Bot, your virtual assistant
    Use the built-in Pobuca Bot to search and update all these contact details of your co-workers, business associates and organizations that are stored in Pobuca Connect. You can find Pobuca Bot, your virtual assistant, at desktop app, Outlook add-in, on Facebook Messenger and Skype.

    Read our Privacy & Security policy

    Download for:

    Offer
    Learn more about Oracle Service Cloud
    Learn more about Pobuca Connect
    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Some of our users: Knotel, NCS Mena, Doukas school  People who love Pobuca are saying: "Pobuca has a dual purpose for us: it organizes our company's address book, and automates the onboarding process of new employees regarding the contact details sharing of employees and customers." - Lykiardopoulos Miltos, IT Manager @ Panathinaikos FC "Pobuca helped us to link our customers' contact details with their organizations in a shared contact list, more organized. Now all the field engineers have access to customers' info when they are about to visit them."  - Sophia Vachari, Operations Manager @ Vatis  
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company28%
    Financial Services Firm10%
    Comms Service Provider10%
    Healthcare Company5%
    VISITORS READING REVIEWS
    Computer Software Company32%
    Comms Service Provider11%
    Government10%
    Insurance Company7%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise17%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise8%
    Large Enterprise61%
    Buyer's Guide
    CRM
    September 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: September 2022.
    633,184 professionals have used our research since 2012.

    Oracle Service Cloud is ranked 9th in CRM with 4 reviews while Pobuca Connect is ranked 27th in CRM. Oracle Service Cloud is rated 8.2, while Pobuca Connect is rated 0.0. The top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". On the other hand, Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, QuickBase, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Pobuca Connect is most compared with Salesforce Sales Cloud.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.