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OMNITRACKER vs Samanage comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OMNITRACKER
Ranking in IT Service Management (ITSM)
59th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Samanage
Ranking in IT Service Management (ITSM)
17th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
Help Desk Software (17th), IT Asset Management (12th), License Management (4th)
 

Featured Reviews

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MC
Consult at a manufacturing company with 10,001+ employees
Detects incidents quickly, improves our SLA performance and solves issues faster
We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.
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Top Industries

By visitors reading reviews
No data available
Construction Company
17%
Manufacturing Company
13%
Financial Services Firm
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about Samanage?
The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
What needs improvement with Samanage?
We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...
What is your primary use case for Samanage?
I use it for incident recording based on your inventory.
 

Comparisons

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Overview

 

Sample Customers

Information Not Available
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
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886,719 professionals have used our research since 2012.