Office 365 vs Webex comparison

The compared Microsoft and Cisco solutions aren't in the same category. Microsoft is ranked #1 in CCP , with an average rating of 8.6, and holds a 9.9% mindshare in the category. Cisco is ranked #2 in VM , with an average rating of 7.9, and holds a 6.4% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

Office 365

Read 152 Office 365 reviews

3,965 Views
2,894 Comparison Views

95% willing to recommend

Webex

Read 128 Webex reviews

3,354 Views
3,253 Comparison Views

87% willing to recommend

Office 365

Webex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Office 365 and Webex based on real PeerSpot user reviews.

Find out in this report how the two Content Collaboration Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Office 365 vs. Webex Report (Updated: March 2020).

Buyer's Guide

Office 365 vs. Webex

March 2020

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Helped 885,728 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.3

Office 365 offers cost savings and productivity boosts via subscription models, integrated tools, time savings, and enhanced security.

Sentiment score

4.3

While some users struggled with ROI, others valued Webex for meetings, security, and reduced travel, enhancing operational benefits.

Internal surveys show a 20% increase in team productivity due to better collaboration in Microsoft Teams.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

We chose Webex for its security.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Customer Service

Sentiment score

4.2

Office 365 customer service is praised for efficiency and expertise, with suggestions for improved communication and additional support channels.

Sentiment score

6.8

Cisco's customer service is praised, but technical support feedback is mixed, with users noting varied response times and effectiveness.

At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

For complex issues, premium support tickets are usually handled within a few hours, providing a great experience.

BasilJiji

System Engineer at a retailer with 10,001+ employees

For more quotes and insights, download the Office 365 report

The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.

Etienne Delfosse

System Egineer at Degroof-Petercam

For more quotes and insights, download the Webex report

Scalability Issues

Sentiment score

7.5

Office 365 is highly scalable, accommodating diverse global teams efficiently, with licensing costs as a key consideration.

Sentiment score

7.1

Webex is scalable, supporting small to large teams, but some report stability issues in larger deployments.

Office 365 offers virtually limitless scalability.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Webex is very scalable, and I do not think that our organization has ever reached its limit.

David Fartouk

CTO at Trust-IT Solutions

I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

For more quotes and insights, download the Webex report

Stability Issues

Sentiment score

7.4

Office 365 is praised for stability and reliability, with occasional performance issues and Microsoft’s valued 99.99% uptime guarantee.

Sentiment score

7.5

Webex is generally reliable with strong stability, experiencing minor connectivity issues occasionally due to external network factors.

Microsoft provides a 99.9% financially backed guarantee.

BasilJiji

System Engineer at a retailer with 10,001+ employees

The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.

reviewer2023968

IT Administrator at a university with 51-200 employees

For more quotes and insights, download the Office 365 report

I would rate its stability as ten.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Room For Improvement

Office 365 users seek language expansion, improved compatibility, better support, refined features, and more training resources for optimal use.

Webex requires enhancements in usability, connectivity, integration, interface design, pricing, support, scalability, and flexibility for better user experience.

I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.

Agnislav Onufriichuk

React Native Team Lead at Visible Magic

The interface for the security and compliance center could be simplified.

BasilJiji

System Engineer at a retailer with 10,001+ employees

It has been observed that support personnel often lack hands-on experience, and more training is required.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Zoom has a big advantage in simplicity, especially for the other side to connect to a session.

David Fartouk

CTO at Trust-IT Solutions

Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Webex report

Setup Cost

Office 365 provides competitive pricing and diverse plans, though licensing can be confusing and improvement is needed in cost transparency.

Webex costs vary by features and user numbers, often higher than competitors unless bundled with Cisco infrastructure.

the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.

Godfrey-Noel

Project Management Associate at MPost

My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex is expensive.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Valuable Features

Office 365 offers cloud integration, real-time collaboration, secure sharing, extensive storage, productivity apps, AI automation, and user-friendly interfaces.

Webex is praised for its user-friendly interface, security, seamless integration, and versatile conferencing features meeting diverse needs.

It has improved productivity and functionality by providing all necessary tools in one suite.

FlowSec Ltd.

CCC at FlowSec

The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.

Godfrey-Noel

Project Management Associate at MPost

Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

For more quotes and insights, download the Office 365 report

It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

The number one reason we chose Webex was the security features.

David Fartouk

CTO at Trust-IT Solutions

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Webex report

Categories and Ranking

Office 365

Average Rating

8.6

Reviews Sentiment

6.2

Number of Reviews

152

Ranking in other categories

Content Collaboration Platforms (1st)

Webex

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

128

Ranking in other categories

Virtual Meetings (2nd)

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 9.9%, up 4.9% compared to last year.
Webex, on the other hand, focuses on Virtual Meetings, holds 6.4% mindshare, down 17.5% since last year.

Content Collaboration Platforms Mindshare Distribution
Product	Mindshare (%)
Office 365	9.9%
Google Workspace	8.9%
Dropbox Business - Enterprise	8.4%
Other	72.8%

Content Collaboration Platforms

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Webex	6.4%
Zoom Workplace Business	8.6%
Skype for Business	4.8%
Other	80.2%

Virtual Meetings

Featured Reviews

Anubrata Ghosh

Technical Manager at Landmark Group

Teams streamlines collaboration but Outlook experiences occasional slowness on Mac

Teams is a really good collaboration tool. You can work basically at any part of the world and communicate and collaborate with anybody, as long as they are connected to the internet. It helps with remote work, and although I don't work remotely, I have offices in Dubai and different geographical locations. It helps me connect with my colleagues and team who are not in the same geography as I am in Bangalore. Teams can facilitate team meetings, screen sharing, and organizing meetings.Regarding security, we have two-factor authentication governed by organizational policy. When trying to login to Office 365, Teams, or any Office 365 app, we are required to provide a password and use Microsoft Authenticator to sign in using a code. This is how two-factor authentication is implemented in our organization. Office 365 offers a suite of apps including OneNote, though I don't use it very often. In terms of integration with Microsoft ecosystem, it offers everything needed to get work done without any hassle.

Read full review

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Construction Company

11%

Marketing Services Firm

Outsourcing Company

Marketing Services Firm

13%

Construction Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	62
Midsize Enterprise	29
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	25
Large Enterprise	62

Questions from the Community

What is your experience regarding pricing and costs for Office 365?

My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.

See all answers

What needs improvement with Office 365?

Office 365 can be improved by increasing support, which currently is not efficient and takes a lot of time to resolve issues. It has been observed that support personnel often lack hands-on experie...

See all answers

What is your primary use case for Office 365?

Email and collaboration are the main use cases for Office 365 at Omagi Media Labs. It is used for internal and external communication in daily work. Groups and Teams groups are created and used in ...

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What do you like most about Webex?

Webex improved our overall team collaboration.

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What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users underst...

See all answers

Comparisons

Google Workspace vs Office 365

Compared 39% of the time

Symphony vs Office 365

Compared 10% of the time

Dropbox Business - Enterprise vs Office 365

Compared 7% of the time

Microsoft OneDrive for Business vs Office 365

Compared 4% of the time

Quip vs Office 365

Compared 4% of the time

More Office 365 Competitors

Zoom Workplace Business vs Webex

Compared 9% of the time

GoToMeeting vs Webex

Compared 6% of the time

GoToWebinar vs Webex

Compared 6% of the time

TeamViewer vs Webex

Compared 6% of the time

Cisco Meeting Server vs Webex

Compared 6% of the time

More Webex Competitors

Product Reports

Buyer's Guide

Office 365

March 2026

Download Office 365 product report

Buyer's Guide

Webex

March 2026

Download Webex product report

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1

Cisco Spark

Overview

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Me & the Bees Lemonade

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

Office 365 vs. Webex

March 2020

Free Report: Office 365 vs. Webex

Find out what your peers are saying about Office 365 vs. Webex and other solutions. Updated: March 2020.

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We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.