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Office 365 vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Office 365 offers cost savings and enhanced productivity, though ROI varies, especially for small companies with alternative options.
Sentiment score
5.2
Webex is valued for effective communication and security features, earning user satisfaction despite unquantified specific ROI metrics.
We chose Webex for its security.
 

Customer Service

Sentiment score
4.1
Microsoft Office 365 support is generally positive, noting responsiveness and resolution, though initial delays and navigation issues exist.
Sentiment score
7.0
Webex technical support receives mixed reviews, excelling in responsiveness, but some users experience delays and rely on internal teams.
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
 

Scalability Issues

Sentiment score
7.4
Office 365 is scalable and adaptable, efficiently supporting large user bases with easy scaling through additional licenses.
Sentiment score
7.1
Webex is scalable, supports large meetings, and integrates with cloud, though some users desire further scalability improvements.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
 

Stability Issues

Sentiment score
7.4
Office 365 is highly stable, with minor issues on Mac, rated 8-10 for reliability and performance satisfaction.
Sentiment score
7.5
Webex is largely stable and reliable, though minor audio or connectivity issues arise, with satisfaction ratings typically high.
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.
I would rate its stability as ten.
 

Room For Improvement

Office 365 needs improved multilingual support, non-Windows performance, better third-party integration, enhanced security, AI features, and pricing adjustments.
Webex needs interface, connectivity, integration, and pricing improvements to enhance user experience and resolve video, audio, and accessibility issues.
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
Microsoft could improve their support; I don't deal with Office 365 or Office 365 application-specific issues, but I wonder if it's similar where you get someone from Microsoft to hold your case, which could take a couple of days, maybe a week in between when they get back in contact with you.
I mentioned that I use Copilot, and maybe I would Office 365 to implement more AI, artificial intelligence within my daily routine with Office 365.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
 

Setup Cost

Office 365 pricing varies by features and user count, offering flexibility but can be costly for smaller businesses.
Webex is often seen as costly, especially for SMBs, but costs improve with bundled Cisco products or free versions.
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
 

Valuable Features

Office 365 enhances remote work productivity with collaboration tools, seamless integration, real-time editing, and robust communication features.
Webex offers seamless collaboration with high-quality audio/video, robust security, and easy integration with Outlook and Cisco solutions.
It has improved productivity and functionality by providing all necessary tools in one suite.
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The number one reason we chose Webex was the security features.
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
150
Ranking in other categories
Content Collaboration Platforms (1st)
Webex
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
126
Ranking in other categories
Virtual Meetings (2nd)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 9.6%, up 5.7% compared to last year.
Webex, on the other hand, focuses on Virtual Meetings, holds 13.1% mindshare, down 16.3% since last year.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Office 3659.6%
Dropbox Business - Enterprise10.1%
Google Workspace9.8%
Other70.5%
Content Collaboration Platforms
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Webex13.1%
Zoom Workplace Business15.0%
Skype for Business10.3%
Other61.599999999999994%
Virtual Meetings
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Outsourcing Company
8%
Performing Arts
7%
Manufacturing Company
6%
Government
14%
Manufacturing Company
12%
Computer Software Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise29
Large Enterprise68
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise24
Large Enterprise61
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using ...
What needs improvement with Office 365?
I don't have any ideas off the top of my head at the moment about what I would improve about Office 365. I can't think of anything that frustrates me about the tools. I mentioned that I use Copilot...
What is your primary use case for Office 365?
We use the Microsoft Office 365 suite for personal purposes. We use Teams for communications, and we use Azure DevOps for some of our workflow management. I use Office 365 for Outlook for emails. I...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
What needs improvement with Webex?
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or somethi...
 

Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
Cisco Spark
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Office 365 vs. Webex and other solutions. Updated: March 2020.
871,688 professionals have used our research since 2012.