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NICE CXone vs Verint Workforce Engagement Cloud comparison

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Ranking
3rd
out of 24 in Workforce Engagement Management
Views
2,022
Comparisons
1,422
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 24 in Workforce Engagement Management
Views
722
Comparisons
627
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
Impact 360, Verint Engagement Management
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NICE
Verint
Overview

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
    Offer
    Learn more about NICE CXone
    Learn More
    Learn more about Verint Workforce Engagement Cloud
    Learn More
    Sample Customers
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    New York Life, Elavon, VSP Vision Care
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm13%
    Healthcare Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Financial Services Firm25%
    Healthcare Company10%
    Computer Software Company10%
    Insurance Company10%
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise10%
    Large Enterprise75%

    NICE CXone is ranked 3rd in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 4th in Workforce Engagement Management. NICE CXone is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, NICE CXone is most compared with Genesys Cloud, Nuance IVR, Cisco Webex Contact Center and Sprinklr, whereas Verint Workforce Engagement Cloud is most compared with Genesys Cloud, Aspect Workforce Optimization, Calabrio WFM, NICE Workforce Optimization and Genesys PureConnect.

    See our list of best Workforce Engagement Management vendors.

    We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.