Pega Platform and NewgenONE Digital Transformation Platform are in the digital transformation category. Pega is favored for its customer service, while NewgenONE wins with its feature breadth.
Features: Pega Platform focuses on process automation, integration, and efficient business process management. NewgenONE offers content management, collaborative tools, and document management capabilities.
Ease of Deployment and Customer Service: Pega offers smooth deployment and adaptive customer service. NewgenONE has a complex deployment but compensates with extensive support resources.
Pricing and ROI: Pega has a flexible pricing model aimed at operational efficiency. NewgenONE has higher setup costs but provides longer-term value with extensive features.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 6.1% |
| NewgenONE Digital Transformation Platform | 0.4% |
| Other | 93.5% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 15 |
| Large Enterprise | 68 |
Unlock Simple with NewgenONE
A unified, cloud-based platform, with a robust integration ecosystem, for automating end-to-end business processes and comprehensively managing content and communications
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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