No more typing reviews! Try our Samantha, our new voice AI agent.

Newgen OmniFlow vs ProcessMaker comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Newgen OmniFlow
Ranking in Business Process Management (BPM)
33rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ProcessMaker
Ranking in Business Process Management (BPM)
41st
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
Business Orchestration and Automation Technologies (35th)
 

Mindshare comparison

As of June 2026, in the Business Process Management (BPM) category, the mindshare of Newgen OmniFlow is 1.0%, up from 0.7% compared to the previous year. The mindshare of ProcessMaker is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Newgen OmniFlow1.0%
ProcessMaker0.9%
Other98.1%
Business Process Management (BPM)
 

Featured Reviews

CD
Senior Manager at Infoedge India Ltd.,
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.
UchechiSylvanus - PeerSpot reviewer
Team Lead, Process Improvement & RPA at Fidelity Bank Plc
Works well, but its interface should be a bit more user-friendly
We use it for our process flows and levels of approvals, but I am not managing it directly Its performance, stability, and security are fine. Its interface should be a bit more user-friendly. I have been using this solution for close to a year. It is stable. It is easy to scale. We currently…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail."
"I am overall satisfied with it; I didn't hear anything bad or any negative feedback about it, so far, so good."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"We have a huge customer satisfaction rate because we try to accommodate all the requirements of their business."
"The most valuable feature is the flexibility in using it."
"Good for static workflows, and the customer support team is proactive and accommodating."
"What I like most is the seamlessness of the workflow capabilities."
"Its performance, stability, and security are fine."
 

Cons

"The technical support is not very good. They have a very late response and do not have enough expertise on the support team."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"Improvement is needed in supporting the partner ecosystem."
"From what I have seen so far, this system is too hardcoded and inflexible."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"In terms of stability, like every product, it has its issues."
"I would like to see more automated analytics built into the solution."
"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."
"Its interface should be a bit more user-friendly."
 

Pricing and Cost Advice

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"Overall, this solution is very cost effective when compared to other solutions in the market."
"The price of Newgen OmniFlow is priced reasonably."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"We have a yearly license."
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
902,495 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Import And Exporter
10%
Outsourcing Company
10%
Comms Service Provider
10%
Financial Services Firm
16%
Outsourcing Company
12%
Computer Software Company
11%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

OmniFlow
ProcessMaker Workflow Management & BPM, ProcessMaker BPM
 

Overview

 

Sample Customers

Rak Bank, Bank Dhofar
Tulsa Community College, Sirius College, Mcredit Vietnam, Oregon City Schools, Lakozy Toyota, HyperCube
Find out what your peers are saying about Newgen OmniFlow vs. ProcessMaker and other solutions. Updated: June 2026.
902,495 professionals have used our research since 2012.