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NETSCOUT nGeniusONE vs OptiView XG [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT nGeniusONE
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
50
Ranking in other categories
Network Monitoring Software (31st)
OptiView XG [EOL]
Average Rating
8.6
Number of Reviews
38
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ES
General Manager at MOCOMSYS
Offers detailed network monitoring but requires improvement in deployment complexity and pricing
The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase. The traffic data correlation feature's effectiveness with performance issues for clients remains uncertain as there are questions that need to be addressed through engineers regarding how many customers are actually using it. Regarding pricing and value for money, while the solution has the potential to save time and money for clients in the long term, monitoring solutions for performance management or network monitoring do not cause immediate damage to a company. It could lead to damage over time, but financial and management teams typically cannot see the immediate crisis. This is why many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
MW
President at Bitwise Micro
A valuable, impressive, and portable product that saves time and has great scalability and stability
It just saves time. We have run into situations where contractors come in, and they plug in a WiFi device that is handing out DHCP addresses, which affects the rest of the network. To be able to quickly identify from where the problem is originating, you need a network tool that can identify the device that is doing this. It just brings into clear focus the exact issue when there is a problem or outage. When there is a crisis and you've several people wanting to know an estimate of when things are going to be back up and running again, you need to have answers. I have been at places that didn't have a tool like that. I know one place that had an outage for almost a week, and it was craziness. It turned out to be just a bad cable. That's all it was. They were having trouble with their email server, which was an on-premise email server, but emails were taking six hours to appear. The whole problem was because of a bad network cable. When I plugged in the Fluke analyzer, it analyzed and told me immediately that there were transmission errors on this one port from one switch. It told me this within 10 minutes. It is an incredible product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet."
"It is a scalable product."
"The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on."
"The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down."
"The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis."
"With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people."
"The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts."
"It has helped with troubleshooting and has simplified the way the organization functions."
"We are using this product to improve our view of what is happening with the packets."
"I think it cuts down the time to resolution drastically for an environment that would not have the ability to do these packet captures."
"We used different solutions, such as Wireshark, but they had limitations, and this brought everything to one solution."
"The pre-site survey and the AirMagnet site survey help my company in pre-sales and post-sales."
"Gives us the ability to see our network."
"The packet capture feature is valuable when there's a troubleshooting issue, and since this is a data center, there are thousands of servers and users."
"With this product there is no longer a need to spend hours and hours solving problems related to networks."
 

Cons

"The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting."
"NETSCOUT nGeniusONE can improve the detection of what area of the infrastructure could be having an issue, such as an application, server, or network."
"Maybe the optics cost could be improved. It's not about the product itself, but the optics cost from other companies is very high, which affects the business. When you buy a $1 million product, you shouldn't be expected to pay $500,000 for support. So, support, operation, and professional services are very expensive. It's the main weakness."
"It could have an easier to understand interface."
"This is a typical thing, but every time they do a major code upgrade, we get hit with some nasty bugs. Some of them literally stop the whole platform from collecting traffic data."
"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."
"There's a little too much investigation that the user has to do at this point."
"The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall... It's getting there."
"I had some problems generating reports."
"The licensing cost needs to improve since it is very expensive, especially the licensing and maintenance costs."
"That would probably be something I'd want to add on."
"Its price can be improved. Their support can also be improved a little bit. In terms of features, it did everything I wanted it to do. With more features, I would have to start installing network agents or something else, and I don't want to have to install anything. This was the value for me about this device."
"Hardware is unreliable. It's already crashed on me several times."
"Maybe the licensing could come down; the price could come down a little bit, that would be kind of nice. I think it's a little bit expensive, but as far as functionality goes, I'm not too sure about any room for improvement; I'm not the one that uses it every day."
"It can’t scale to even one user because it crashes when you're using the AirMagnet survey tool, or even running reports."
"The price could come down quite a bit."
 

Pricing and Cost Advice

"This solution has saved us more than $50,000 a month and freed up 30 percent of our bandwidth."
"There is a need to make yearly payments towards the licensing charges attached to the product. The product may come across as a cheap tool for some, while it may seem costly for others."
"The scalability becomes very expensive quickly."
"Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to deploy it across an enterprise as large as ours, you go into seven figures. It's not a cheap solution to get out there."
"Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that it suits your needs before you commit to it. For example, we purchased ATA at version 6.2.1. At that time, the licensing covered everything we need. NETSCOUT comes out with 6.2.2, stating that in order to upgrade, you had to purchase CyberStream licensing. Now that requires some additional funding from both a capital investment and a maintenance cost. That's something that should have been said, "Well, if you want these additional features, you will need to purchase these CyberStreams." Otherwise, we should be allowed to continue on the basic operations as it is now through the newer releases without being stuck."
"I rate the price of NETSCOUT nGeniusONE a four out of five."
"It is very expensive, but it's well worth the money."
"It is a little overall pricey and expensive, but you get what you pay for."
"Its price was a bit excessive. The device that I had died. It is under warranty, and they want $20,000 for another one. I just don't want to spend that kind of money, so I'm trying to find an alternate solution. They have annual maintenance on it, which probably was 10% a year, so it all starts to add up."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Government
7%
Government
11%
Non Profit
10%
Educational Organization
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise5
Large Enterprise37
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise26
 

Questions from the Community

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
What needs improvement with NETSCOUT nGeniusONE?
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like ...
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Also Known As

NETSCOUT nGenius, nGeniusONE
No data available
 

Overview

 

Sample Customers

Cerner Corporation
XG is used in all industries. Example customers include: Republic National Distributing Company, Titelive, CitiGroup, Los Angeles Unified School District, Saudi German Hospital, DeKalb County Schools, Valdosta State University, The Everett Clinic, Bio-Reference, Miami-Dade Library, Mitel, Borsa Istanbul, Cimarex, Air National Guard Lowndes County, High Point City, Carrollton City Schools, Kern County, Pruitt Communications and Bosch Group.
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