NetCrunch and ServiceNow Discovery are prominent network management tools that compete in network monitoring and IT asset management. While NetCrunch is praised for its pricing and support, the superior features of ServiceNow Discovery make it a more valuable investment despite its higher cost.
Features: NetCrunch excels in real-time analytics, automated alerting, and efficient monitoring. ServiceNow Discovery stands out with comprehensive IT asset tracking, robust integration capabilities, and detailed reporting features.
Room for Improvement: NetCrunch users suggest enhancing scalability, interface customization, and additional integration options. ServiceNow Discovery users desire simpler initial setup, improved performance consistency, and better user interface design.
Ease of Deployment and Customer Service: NetCrunch is praised for straightforward deployment and responsive customer support. ServiceNow Discovery, although complex to deploy, offers extensive support documentation and has a helpful support team.
Pricing and ROI: NetCrunch is valued for its cost-effectiveness and fast ROI. ServiceNow Discovery, while more expensive, offers a comprehensive toolset that justifies its price through long-term benefits.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 3.3% |
| NetCrunch | 1.4% |
| Other | 95.3% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
NetCrunch is an all-in-one network monitoring platform designed for hybrid IT environments, offering comprehensive agentless monitoring of thousands of devices across different technologies and platforms.
NetCrunch streamlines network management with automated discovery, configuration, and monitoring through rule-defined policies. It covers monitoring across various environments, providing real-time dashboards, dynamic views, and topology maps. With its versatile features, it supports diverse IT ecosystems efficiently. It offers a node-based license model that enables scalable deployment on-prem, self-hosted in the cloud, or in hybrid settings.
What are NetCrunch's most important features?NetCrunch is implemented across industries like healthcare and finance, ensuring comprehensive monitoring solutions that accommodate specific protocol and compliance requirements. It's tailored for seamless integration into various IT architectures optimizing monitoring capabilities tailored to industry standards.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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