NetCrunch and ServiceNow Discovery are prominent network management tools that compete in network monitoring and IT asset management. While NetCrunch is praised for its pricing and support, the superior features of ServiceNow Discovery make it a more valuable investment despite its higher cost.
Features: NetCrunch excels in real-time analytics, automated alerting, and efficient monitoring. ServiceNow Discovery stands out with comprehensive IT asset tracking, robust integration capabilities, and detailed reporting features.
Room for Improvement: NetCrunch users suggest enhancing scalability, interface customization, and additional integration options. ServiceNow Discovery users desire simpler initial setup, improved performance consistency, and better user interface design.
Ease of Deployment and Customer Service: NetCrunch is praised for straightforward deployment and responsive customer support. ServiceNow Discovery, although complex to deploy, offers extensive support documentation and has a helpful support team.
Pricing and ROI: NetCrunch is valued for its cost-effectiveness and fast ROI. ServiceNow Discovery, while more expensive, offers a comprehensive toolset that justifies its price through long-term benefits.
NetCrunch is the complete network monitoring solution for monitoring traffic, topology, devices, systems, logs, and services. It's policy, and template-based configuration makes managing thousands of nodes a breeze. It automatically generates layer-2 maps and manages monitoring dependencies. NetCrunch supports major operating systems, virtualization platforms, and the Cloud. Complete SNMP support with 8,700+ MIBs included and a built-in MIB compiler.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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