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MSP360 Backup vs StorageCraft ShadowProtect comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup is very easy. It's not overly complex.""The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.""Technical support is very good.""The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly.""One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.""The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here.""The solution is simple to use and easy to configure."

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"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features.""The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

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Cons
"We could basically use just a more concise visual dashboard reporting on the status of the various machines.""The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not.""As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing."""They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.""There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station.""The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.""The graphics are looking a bit old and should be updated."

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"A lot of their new technologies are not very good.""Licensing is an area that needs improvement."

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Pricing and Cost Advice
  • "It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
  • More MSP360 Backup Pricing and Cost Advice →

  • "It is approximately $400 to purchase a virtual service outright."
  • "Pricing is most likely comparable."
  • More StorageCraft ShadowProtect Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which… more »
    Top Answer: 
    They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one. The solution needs… more »
    Top Answer: 
    The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features.
    Top Answer: 
    Pricing is most likely comparable. Some are more costly than others. They are somewhere in the middle, in my opinion.
    Top Answer: 
    A lot of their new technologies are not very good. The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent… more »
    Ranking
    Views
    2,477
    Comparisons
    2,076
    Reviews
    5
    Average Words per Review
    619
    Rating
    7.8
    Views
    1,395
    Comparisons
    1,211
    Reviews
    1
    Average Words per Review
    548
    Rating
    9.0
    Comparisons
    Also Known As
    Cloudberry Backup
    ShadowProtect
    Learn More
    Overview

    MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.

    MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.


    Fast, flexible recovery starts with a solid backup. StorageCraft ShadowProtect SPX is the cornerstone of the StorageCraft Recovery Solution, providing comprehensive backup protection, reliable recovery, and system migration in a single, cross-platform solution that supports Windows and Linux systems on virtual and physical machines.

    Offer
    Learn more about MSP360 Backup
    Learn more about StorageCraft ShadowProtect
    Sample Customers
    StratX
    Lion
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider20%
    Government5%
    Financial Services Firm4%
    VISITORS READING REVIEWS
    Comms Service Provider23%
    Computer Software Company19%
    Wholesaler/Distributor8%
    Government7%
    Company Size
    REVIEWERS
    Small Business75%
    Midsize Enterprise13%
    Large Enterprise13%
    No Data Available
    Find out what your peers are saying about MSP360 Backup vs. StorageCraft ShadowProtect and other solutions. Updated: January 2022.
    564,997 professionals have used our research since 2012.

    MSP360 Backup is ranked 10th in Disaster Recovery (DR) Software with 7 reviews while StorageCraft ShadowProtect is ranked 13th in Disaster Recovery (DR) Software with 2 reviews. MSP360 Backup is rated 7.8, while StorageCraft ShadowProtect is rated 9.0. The top reviewer of MSP360 Backup writes "Flexible in terms of storage and cost and doesn't require firewall changes on the client's premises". On the other hand, the top reviewer of StorageCraft ShadowProtect writes "Transitions easily from physical to virtual servers, reliable, with comparable pricing". MSP360 Backup is most compared with Veeam Backup & Replication, Acronis Backup, Veeam Backup for Office 365, Commvault and Altaro VM Backup, whereas StorageCraft ShadowProtect is most compared with Veeam Backup & Replication, Acronis Disaster Recovery, Datto Cloud Continuity, Nakivo and Azure Site Recovery. See our MSP360 Backup vs. StorageCraft ShadowProtect report.

    See our list of best Disaster Recovery (DR) Software vendors.

    We monitor all Disaster Recovery (DR) Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.